Administration & HR courses online

This Conflict Resolution in the Workplace programme has been written for everyone within the workplace and is designed to apply a proactive approach to conflict resolution and personal safety.

The Customer Relations programme is designed for people who wish to gain an understanding of principles and practice of Customer Relations.

With this Customer Service Diploma, you will gain valuable insight, as well as various skills and tools for offering improved customer service – and progressing your career too!

This programme is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. It is especially relevant for people working or planning to work in a service environment and who have responsibility for improving service standards. No prior knowledge is required.

The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role.

The Equality and Diversity Certificate is ideal for learners who are interested in improving their understanding of Equality and Diversity and gaining a fully recognised qualification.
This is an RQF qualification, which has now replaced the QCF qualification.

The Certificate in Health and Safety in the Workplace is ideal for those seeking essential training to offer the very best approach to health and safety.

This Human Resources Diploma identifies and develop the skills needed to effectively manage people and resources.

This programme will equip learners with a greater knowledge and understanding of a range of topic areas related to Medical Administration.

The Office Management Skills programme is designed for people who have (or plan to have) responsibility for the smooth running of an office and who require a broad understanding of their responsibilities and duties.

Personal Assistant courses online are the perfect option for anyone looking to advance their skill set or look to a new career without giving up their current job.

The Principles of Management Certificate Level 3 RQF has been developed to provide management knowledge and skills to both individuals employed in this role or who are new to the area.