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Customer Service Excellence

Level 3 / ABC Awards / SH206

This programme is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. It is especially relevant for people working or planning to work in a service environment and who have responsibility for improving service standards. No prior knowledge is required.

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paper course

pay in full

monthly payments

WAS £270.00

NOW £202.50 or only £100.00 initial deposit

course duration: 60 hrs

study type: paper

Course Description

The objectives of the course are to understand excellent service and why it is important, define service excellence, identify what customers want, devise a plan for service excellence, deliver a service excellence project, monitor and assess the effectiveness of the plan and maintain service excellence in your organisation. 
This programme will equip students with all the necessary learning knowledge needed to successfully complete this programme. Students will learn how to recognise a customer needs. You can expect to learn how to plan a suitable method of providing excellent customer service, and deliver it in the most effective manner. You will learn the importance of monitoring the service given to customers/clients, to ensure a high standard of service is provided at all times. It is essential that you maintain the customer service given, to provide customers with the best possible service, which in turn will lead to repeat customers and loyalty. 
This course will provide students with a greater understanding of this subject area, and will cover a range of topics regarding the methods used to provide the best standard of customer service. 

The objectives of the course are to understand excellent service and why it is important, define service excellence, identify what customers want, devise a plan for service excellence, deliver a service excellence project, monitor and assess the effectiveness of the plan and maintain service excellence in your organisation. This programme will equip students with all the necessary learning knowledge needed to successfully complete this programme. Students will learn how to recognise a customer needs.

You can expect to learn how to plan a suitable method of providing excellent customer service, and deliver it in the most effective manner. You will learn the importance of monitoring the service given to customers/clients, to ensure a high standard of service is provided at all times. It is essential that you maintain the customer service given, to provide customers with the best possible service, which in turn will lead to repeat customers and loyalty. This course will provide students with a greater understanding of this subject area, and will cover a range of topics regarding the methods used to provide the best standard of customer service. 

Modules

What is Customer Service Excellence?
Why is Service Excellence Important?
What Do Customers Want?
How to Plan for Service Excellence
How to Deliver Service Excellence
How to Monitor Service Excellence
How to Maintain Service Excellence

Previous Knowledge

No previous knowledge is required to complete this course.

Assessment

This course is assessed through a series of tutor marked assignments. No attendance at an exams centre is required.

Awarding Organisation

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).
The course has been endorsed under the ABC Awards’ Quality Licence Scheme.  This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.  The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future.  The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector.  To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner. 
 
The course itself has been designed by Kendal Publishing to meet specific learners’ or employers’ requirements.   ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met.  A regular review of courses is carried out as part of the endorsement process.

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme.  This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.  The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future.  The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector.  To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner. 
 
The course itself has been designed by Kendal Publishing to meet specific learners’ or employers’ requirements.   ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met.  A regular review of courses is carried out as part of the endorsement process.

Support

You will receive the course manual, assignments and study guide plus tutor support by mail and email.

Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.

This course is supplied and delivered by our partner organisation - Kendal Publishing.

course description

Course Description

The objectives of the course are to understand excellent service and why it is important, define service excellence, identify what customers want, devise a plan for service excellence, deliver a service excellence project, monitor and assess the effectiveness of the plan and maintain service excellence in your organisation. 
This programme will equip students with all the necessary learning knowledge needed to successfully complete this programme. Students will learn how to recognise a customer needs. You can expect to learn how to plan a suitable method of providing excellent customer service, and deliver it in the most effective manner. You will learn the importance of monitoring the service given to customers/clients, to ensure a high standard of service is provided at all times. It is essential that you maintain the customer service given, to provide customers with the best possible service, which in turn will lead to repeat customers and loyalty. 
This course will provide students with a greater understanding of this subject area, and will cover a range of topics regarding the methods used to provide the best standard of customer service. 

The objectives of the course are to understand excellent service and why it is important, define service excellence, identify what customers want, devise a plan for service excellence, deliver a service excellence project, monitor and assess the effectiveness of the plan and maintain service excellence in your organisation. This programme will equip students with all the necessary learning knowledge needed to successfully complete this programme. Students will learn how to recognise a customer needs.

You can expect to learn how to plan a suitable method of providing excellent customer service, and deliver it in the most effective manner. You will learn the importance of monitoring the service given to customers/clients, to ensure a high standard of service is provided at all times. It is essential that you maintain the customer service given, to provide customers with the best possible service, which in turn will lead to repeat customers and loyalty. This course will provide students with a greater understanding of this subject area, and will cover a range of topics regarding the methods used to provide the best standard of customer service. 

previous knowledge required

Previous Knowledge

No previous knowledge is required to complete this course.

assessment

Assessment

This course is assessed through a series of tutor marked assignments. No attendance at an exams centre is required.

support

Support

You will receive the course manual, assignments and study guide plus tutor support by mail and email.

Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.

This course is supplied and delivered by our partner organisation - Kendal Publishing.

modules

Modules

What is Customer Service Excellence?
Why is Service Excellence Important?
What Do Customers Want?
How to Plan for Service Excellence
How to Deliver Service Excellence
How to Monitor Service Excellence
How to Maintain Service Excellence

awarding organisation

Awarding Organisation

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).
The course has been endorsed under the ABC Awards’ Quality Licence Scheme.  This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.  The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future.  The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector.  To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner. 
 
The course itself has been designed by Kendal Publishing to meet specific learners’ or employers’ requirements.   ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met.  A regular review of courses is carried out as part of the endorsement process.

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme.  This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.  The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future.  The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector.  To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner. 
 
The course itself has been designed by Kendal Publishing to meet specific learners’ or employers’ requirements.   ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met.  A regular review of courses is carried out as part of the endorsement process.