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Business & Management

Business Administration Diploma

98% of 100

The Level 3 Business Administration Diploma helps students learn much about how businesses work today. Our diploma shows how vital the role of office administrators is.

The course covers different parts of running a business. This includes how companies are organized, how offices work, and how to communicate well. This Business administration level 3 diploma is excellent for anyone wanting to start a business administration career. It can help them get good jobs in many types of businesses.

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Level 3 / Quality Licence Scheme / PI411

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Online study
Paper study
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Pay in full
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over 12 months and £ deposit

over 12 months and £ deposit


Course summary


Expert Tutoring

12 months tutor support


24hr Access to

Course, assignments & tutor


Endorsed by the

Quality Licence Scheme


NUS Card Eligibility

Enjoy student discounts

Course introduction

The Level 3 Business Administration Diploma provides robust learning. It aims to teach critical skills in business talk, office tasks, and showing business information clearly. This course goes beyond simple one-on-one discussions.

Effective communication lies at the heart of business administration. This diploma emphasizes clear communication as a cornerstone of a productive work environment and successful project management. The course is structured as a comprehensive, job-ready program, equipping learners with skills and knowledge applicable across various industries and sectors.

This Business Administration level 3 course comprises eight detailed modules, with learner progress evaluated through tutor-marked assignments and activities. Upon completion, students receive a certificate of achievement from the Quality Licence Scheme, which outlines the valuable content covered in the course.

The modules will examine in depth how to;

  • Work effectively with other people
  • Carry out responsibilities effectively and appropriately within the business environment
  • Ensure health and safety within the workplace
  • Create and maintain professional and appropriate customer relations
  • Store, retrieve and archive business data and information
  • Use IT in information exchange

Successfully completing this course leads to a certificate of achievement from the awarding body, Quality Licence Scheme. This includes a unit learner summary, clearly showing employers the content of this valuable diploma.

Why study Level 3 business admininistration online?


A vital benefit of this Level 3 Business Administration course is its online delivery. This format provides accessible, flexible learning, allowing students to enhance their skills without sacrificing their current commitments. The distance learning approach, supported at every stage, caters to online and paper-based preferences.

Completing this diploma opens pathways to further studies in related fields or higher-level courses. It also provides a foundation for specialized business administration courses like event management or small holding management. This diploma is not just a learning journey but a step towards broadening career opportunities and exploring new professional avenues.

This Business Administration Diploma course is designed to provide a foundation from which you can develop expertise in critical areas such as business communication, administration, presentations and presenting business data accurately and informally.

Although we communicate with people daily via email, text, and phone conversation, this is often on a one-to-one basis. A business administrator is a person who coordinates larger volumes of communication between groups of people – and this takes skill and knowledge.


Required knowledge

The good news is that no prior learning knowledge or experience is essential to take this Business Administration Level 3 Diploma, meaning the programme is openly available to anyone wishing to study this fascinating subject or further their career in this area.


The Certificate of Achievement from Quality Licence Scheme is gained by successfully completing a series of assignments. Your personal tutor will review, mark and provide you with feedback on your work.


At the end of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course). 

The course has been endorsed under the Quality Licence Scheme. This means that NCC Home Learning has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at QLS Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector. 

The Skills and Education Group’s knowledge and experience of working within the awarding sector enables them to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market. 

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales 

Course modules

  • Module 1: Working Effectively with Other People
  • Module 2: Carrying out your Responsibilities effectively
  • Module 3: Work within your Business Environment
  • Module 4: Health and Safety
  • Module 5: Managing Customer Relations
  • Module 6: Storing, Retrieving and Archiving Information
  • Module 7: Using IT effectively to exchange information
  • Module 8: Operating Office Equipment

Learner support

You will receive the Business Administration Level 3 Diploma manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your Business and Management courses. You can be assured that 12 month unlimited support is available for your home study Business Administration Diploma course, so there is no need to struggle or feel isolated during your studies.


What does NCC stand for?

NCC originally stood for the National Consortium of FE (Further Education) Colleges. This brought together the FE Colleges to achieve the best provision. Regular national meetings were attended by both Colleges and Government agencies who funded them. This was very helpful to them both to best deliver training to their students.

For more than 25 years NCC has supplied FE Colleges with learning materials as well as student marketing.

NCC now specialise in online training of a very high quality to students both self-funded, paid for by schools, employers and training providers.

What is distance learning?

Distance learning is the most flexible and convenient approach to studying. There is no need for you to attend college and you can study anytime, anyplace, anywhere that fits in with your lifestyle. Distance learning programmes are ideal for people who may have a job, family commitments, or any other commitment that won’t allow them time off to study.

What is the difference between the online and paper versions of courses?

Both our online and paper courses are completed via an online learning portal (LMS) which you can access after you receive your login details by email. Please ensure that you check your junk email if you do not receive your login details within 48 hours.

All learners will submit their assignments, receive feedback and correspond with their tutor directly through the LMS. If you require help from our support team, then simply email [email protected].

If you opt for the online course, you will not receive any course materials through the post. Everything is available via the LMS.

If you opt for the paper version, you are simply paying for a study book to be printed and posted to your home, or place of work. You will use this book as a reference guide, but you will still be required to upload your assignments and correspond with your tutor via the LMS.

If you are unable to access our online LMS, we do have alternative options available, so please email [email protected] in order to request further support.

What do I need to do to get started?

We recommend that you choose a course that will interest you and help you to achieve your ambitions. If you would like some advice, or further information, contact us here or dial 0333 3445 690.

To purchase a course, simply click on the ‘Buy now’ button against your chosen course and follow the on screen instructions. Alternatively if you would prefer to purchase the course over the phone, call 0333 3445 690 and speak to one of our expert course advisors.

How much will it cost?

The cost largely depends on the type and size of the course. The course cost is determined by the expenses associated with its provision, taking into consideration the course's size and complexity, development costs, the presence of a study materials, and the level of tutor support required. Some courses also necessitate additional in-person assessments by assessors, which incur additional expenses and consequently affect the course's cost.

All prices are clearly stated on the course description page and will always be displayed prior to you committing to purchase a course.

Please note that there may be additional fees required should your course require an external invigilated assessment, such as A Levels, ICB qualifications etc. To clarify, please speak to a course advisor.

How do I enrol?

Once you've chosen your course, you have two options for enrolment:

  1. You can purchase the course online by clicking the "Buy now" button, which will enrol you automatically.
  2. Alternatively, you can call our helpline at 0333 3445 690, and our expert course advisors will assist you in signing up for the course and arrange for the delivery of any requested additional learning materials to your address.

All courses are available to purchase in full or via affordable monthly payments over 12 months. A £29 non-refundable deposit is required for monthly payments, and you will be required to set up a monthly direct debit.

We do not require you to complete a credit check to sign up for monthly payments.

How quickly will I receive my course materials?

We guarantee that you will receive any course materials ordered within 5 working days of registering, but for many of our courses it may take no more than 48 hours.

The course materials are always sent to you via a tracked courier service, to ensure that you receive your study book within our stated period.

Do I need any additional books or equipment to do my course?

All the relevant information required to complete your course is available via the LMS. Additional research via the internet is encouraged, depending on the level you are working at, to bolster knowledge of the subject area.

There is no requirement to purchase any additional materials.

What support will I receive?

You will have access to a dedicated personal tutor whom you can contact through the Learning Management System (LMS) for assistance and guidance on any course-related matters. Your tutor will only initiate contact in response to your messages. If you encounter any difficulties reaching your tutor, please don't hesitate to email us at [email protected]

Many courses require you to submit work to your tutor during the period of study, and your tutor will assess your work and provide feedback to you within 10 working days. Your tutor is available to you as much as you need them.

Please note that the course includes tutor support for a duration of 12 months. If you require additional time, please inform us, and we will make every effort to provide you with an option for a paid extension, if feasible, to assist you in completing your course.

Please be aware that our tutors are actively assisting multiple learners, and to ensure they are not inundated with excessive workloads, we have implemented a policy limiting learners to submitting a maximum of three units of work for evaluation at any given time. We recommend that you upload your completed units as you finish them. This way, you can benefit from your tutor's feedback to enhance your future assignment submissions.

How long will it take for my work to be marked by my tutor?

Your work will be marked and feedback returned to you within 10 working days after submission. This is because our tutors are required to provide detailed, considered feedback to our learners that may take a while to formulate. We find that by working this way, our learners actually complete their course in less time, as they rarely need to submit an assignment more than twice.

Whilst it is possible to submit multiple assignments at the same time, we advise that our learners submit only one at a time. We want our learners to develop as they progress through their course, and find this is best achieved when a student embarks on a new module having taken into account tutor feedback from the previous submission.

Kindly note that our tutors are currently supporting multiple learners simultaneously. In order to maintain a balanced workload for them, we have established a policy that restricts learners to submitting a maximum of three units of work for evaluation at any given time.

How long should it take to complete a course?

Depending on the course you have chosen, and the amount of time you can commit, it could take from 6 weeks to 12 months to complete your course. Your end of support date is when you need to have your course copmpleted by in order to be able to be certificated, this is usually 12 months from purchase.

The duration of the course is largely down to you. The beauty of home learning is that it allows you complete flexibility to fit your studies around your lifestyle and other commitments. You can dedicate as much, or as little, time as you want to your studies - no one will be chasing you for your work or asking why you haven’t submitted an assignment.

We do strongly recommend, though, that before you purchase a course you assess your ability to commit the necessary time to completing the course in a timeframe that will not leave you losing your motivation.

Will I have to sit an examination?

All of our courses are accredited, so you need to show that you have acquired the knowledge to pass the course – this may involve sitting an examination, but it depends on the course you have chosen.

Some courses require you to be continually assessed throughout the course, while others may require an end of course exam or assignment (which may be completed at home) to be submitted to your tutor.

Certain types of qualifications, A-levels and GCSEs for example, do require you to sit invigilated exams at a registered test centre. You will need to organise and pay for the examinations yourself, however full details of what you need to do will be available from the centre who are delivering the qualification.

If in doubt, please email [email protected], NCC can then discuss or put you in touch directly with the course provider.

Will I receive a qualification when I complete the course?

All of our courses are accredited and you will receive a certificate upon successful completion of the course.

For more information about this please see the section of the website that details how awarding bodies work and what the different types of qualifications are:

Can I take more than one course at a time?

Yes, you can take as many courses as your time allows, but we would recommend that you clearly evaluate how much time you can commit to your courses of study.

The good news is that if your circumstances change you can always take a limited break and come back to your studies to save your paid for support.

If you decide to enrol on more than one course at the same time, speak to our enquiries team for any bundle deals or offers.

Can I study from outside the UK?

Certainly, in most instances, there are no geographical constraints on where you can undertake your studies. However, it's important to note that specific courses may be subject to geographical limitations imposed by the Awarding Organisation, and these restrictions will be clearly stated in the course description.

You just need to be aware that all tutors are based in the UK and work may need to be submitted to them via post, although in most cases e-mail can be used.

Where the course requires that you sit an invigilated exam at a test centre, there are many exam centres outside of the UK. However, we would advise that you check with us before purchasing one of these courses if you want to study from abroad.

What if I’ve chosen the wrong course?

If, after receiving the course, you decide it isn’t the right course for you, you may return the materials within 14 days, provided you have not yet submitted any coursework for evaluation. Please note that you will be responsible for covering the return shipping costs. We will refund your payment, minus a non-refundable deposit of £29. Additionally, you have the option to select an alternative course that better matches your goals and aspirations.

For any help on cancelling your course please email [email protected], we will only deal with cancellation enquiries via email.

What is a Totum Card?

Totum is the new brand for UK student cards and replaces the old NUS student card. NCC students are eligible to sign-up for the Totum card where applicable, giving access to a multitude of retail, food and travel special discounts. For more information, you can visit their website:

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If you'd like some more info about this course, just pop in your details, and one of the team will be in touch with you shortly.

Buy and study with confidence

Over 20 years' experience in adult education

Unlimited assignment submissions during the course

Industry recognised and accredited courses

Interest-free payment plans for up to a year


Reviews from learners who completed...

Business Administration Diploma

M Byrne

“Easy to enrol”

Easy to enrol. Affordable payment options.

Debbie ,

M Byrne

“Great Experience”

I enjoyed the whole experience.

My tutors feedback always helped build my confidence, making moving onward very easy.

I will be looking at more courses with NCC.


M Byrne

“Brilliant support”

Brilliant feedback and support. Don't have to wait long at all for a reply when I need help, and work is marked virtually the same day.

Kate Watkins,

M Byrne

“Really enjoyed my course!”

I have really enjoyed my course, I have learnt a lot and enjoyed doing my assignments and getting feedback. I would recommend this course to anyone in administration that wants to learn more as the tutors give you all the support you need and are available to talk to. It has filled me with a great sense of achievement knowing that I have down my best. I possibly will be undertaking another course using this site, I am just waiting for the right one to come along. I am wanting to look at doing a basic Marketing course as I do work for that department being the Admin assistant. Thank you for all your help throughout this year.

Lois Williams,

M Byrne


Tutor (Helen O'Byrne) was extremely helpful and efficient at providing feedback.

Whole process was very enjoyable and easy.

Carly Lancaster,

M Byrne

“Would throughly recommend!”

Really helpful tutors, went through a family bereavement and tutors were very understanding in regards to my coursework, can't fault them. Always helpful in their feedback. Would throughly recommend to anyone looking to earn an extra qualification! 5 stars for a reason.

Alice Cook,

M Byrne

“Enjoyed learning with NCC”

I just want to thank to my tutor for her help, support and constructive feedback. I enjoyed learning with NCC.

Sarolta Benes,

M Byrne

“Looking forward to the next one!”

My tutor was a great help throughout all of this. She was on hand to answer questions I had at the start of the course and was efficient with her feedback.
I really enjoyed this course and am looking forward to the next one!

Katie Robinson,

M Byrne

“Business administration Diploma”

Was an interesting course. There was a lot of questions that were repeated but was put in a slightly different way word wise.
The feed back came back quite quickly.
This is the second course I have done with NCC and I find them really trustworthy


M Byrne

“Ray was a great tutor”

I would like to thank Mr Rew for all his support throughout my units, He continually gave me regular and fast feedback, which enabled me to get on with my units and complete the course in a much shorter time, which is always my preference when I am doing courses.

Alison Bevan,

M Byrne

“Interesting and informative”

I enjoyed the course and found it interesting and informative. Also, tutor Ray Rew provided valuable guidance and support throughout.

Sara Thompson,

M Byrne

“Prompt and efficient - very helpful”

I thought that the office staff at NCC Resources were extremely helpful. All of my queries were answered promptly and efficiently. I felt that I was supported throughout my course. My modules were marked very quickly, and the tutor gave useful feedback. Maybe the course handbook could be a little more visually appealing (including photos etc.) and perhaps some of the questions could have more evaluation, for example asking students to evaluate how effective their organisation is in certain areas.

Sarah Bartel,

M Byrne

“A great distance learning provider”

By completing modules I was able to show my understanding of the subject and create a portfolio that I can keep to prove my knowledge.

NCC is a great Distance Learning Provider, excellent service and fantastic value for money. I have recommended you to my colleagues, and will definitely study again.

Danielle Beaumont,

M Byrne


There were times this particular course was frustrating as it appeared to ask the same questions a few times - only worded slightly differently, so if you answered a question thoroughly you found that you were repeating yourself. There may be method in this type of questioning but as an experienced office person I personally found it a little annoying.

Other than that small gripe the customer service and tutor support was excellent. This is the second course I have entered into through NCC (previously HR Diploma Level 3) and I am sure I will do more in the future.

I am looking forward to receiving my certificate in due course.

Janet Thomas,

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