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Business & Management

Personal Assistant Diploma

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Personal Assistant courses online are the perfect option for anyone looking to advance their skill set or look to a new career without giving up their current job.

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Level 3 / NCFE Certificate / PI576

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Paper study
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over 12 months and £ deposit

over 12 months and £ deposit

 

Course summary

tutor

Course support

12 months expert tutor support

tutor

24 hour access

Unlimited Submissions

qualification

Accreditation

Fully accredited course

award

Awarding body

NCFE

Course introduction

This Personal Assistant customised qualification is perfect for anyone looking to advance their skill set or look to a new career without giving up their current job. 

The most important asset for any business, irrespective of its size, industry or sector, is its people. How they perform is not their only concern, but how they are supported to do their job.

Personal assistants are an essential part of the support process in any business or organisation, as well as contributing to moving the business forward.

Personal assistant training courses cover a wide variety of topics. This alone should demonstrate the value that companies and businesses place on the skills and abilities of a PA.

It is widely accepted that a PA offers strong administrative support for senior management, from diary management to travel management. However, the position of PA requires more than a smattering of admin skills and abilities which is why comprehensive PA courses online are a shrewd move for anyone currently acting as a PA or want to pursue a career as one. 

The modules look at a wide variety of areas that a PA can be expected to encounter;

  • Understanding organisation structure and culture is an integral part of being a personal assistant
  • PAs are expected to have a professional approach at all times
  • Effective communication is also examined in some detail, as are the skills of time management
  • Managing business information and data is an integral role for a PA
  • Developing and maintaining office management systems, procedures and policies are often the responsibility of a PA
  • Developing customer service relations, and working well with others is also expected
  • Legal and regulatory requirements may also be under the remit of a PA
  • There is no doubt that during your career as a PA, you will be called upon to handle sensitive or difficult situations

Why study PA courses online?

Also known as distance learning PA courses, learning from home is a great way to study and gain qualifications. You can study this course online via our learning portal or opt for a paper copy of the materials.

Online PA courses allow you to study in your own time and at your own pace. You can develop your skill set without having to give up work, with study fitting in around family and social commitments.

Many students stay with NCC and look to complete additional or specialist qualifications. For example, you may want to strengthen your skills with the online courses in human resources or another business administration or management course. 

Required knowledge

The good news is that no prior learning knowledge or experience is essential to take this customised qualification. This course is openly available to anyone wishing to learn more about Personal Assistants and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Assessment

Completing a series of tutor marked assignments will lead you to the highly acclaimed Level 3 Diploma in Personal Assistant.

Awarding organisation

This customised qualification is endorsed and accredited by NCFE. At the end of this course successful learners will be awarded a certificate of achievement by NCFE. The training courses have been designed specifically to meet the needs of learners who prefer to study from home. The course measurable learning outcomes have been benchmarked at Level 3 (using Ofqual's Regulated Qualifications Framework (RQF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.

Course units

Module 1: Understanding organisations
Module 2: Professional approach to work
Module 3: Communication
Module 4: Time management
Module 5: Managing business information
Module 6: Office management systems and procedures
Module 7: Customer service
Module 8: Working with others
Module 9: Legal and regulatory requirements
Module 10: Handling difficult situations

Learner support

You will receive the course manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that unlimited support for one year is available for your home study course, so there is no need to struggle or feel isolated during your studies.

FAQs

What is distance learning?

Distance learning is the most flexible and convenient approach to studying. There is no need for you to attend college and, therefore, you can study anytime, any place, anywhere that fits in with your lifestyle. Distance learning programmes are ideal for people who may have a full-time job, or other commitments, that won’t allow them time off to study.

What do I need to do to get started on a course?

You need to be able to commit your time to the course. To help you understand the commitment needed, each of the course descriptions estimates the amount of time it will take you to complete the course. This is based on an average study period of approximately 10 hours per week.

It is best to choose a course you think will interest you, and help you to achieve your ambitions. If you would like some advice, or further information, please call our helpline free on 0333 3445 690.

To purchase a course, simply click on the ‘Buy Now’ option against your chosen course and follow the on screen instructions. Alternatively if you would prefer to purchase the course over the phone or by post, call our helpline free on 0333 3445 690.

How does the distance learning/home study method work?

The course operates through a study pack and access to your own personal tutor. Once you have chosen your course we will send you your study pack, which you will be required to work through before completing the course.

Depending on the course you have chosen, you will either be required to complete assignments and submit these for marking as the course progresses and/or be required to sit an end exam. The end exam could be in the form of multiple choice questions, or be an invigilated exam at a registered test centre.

Your completed assignments will need to be sent to your tutor for marking/assessment, you will then receive written feedback and guidance. It may be possible to submit your assignments by email, however you will need to check this with your tutor. Please be aware that your assignments will be maintained by NCCHL for moderation and audit purposes.

These requirements will always be listed on the course description page, so please refer to this for details of what is required for each individual course.

How long should it take to complete a course?

Depending on the course you have chosen, and the amount of time you can commit, it could take from six weeks to nine months to complete your course.

The duration of the course is largely down to you though. The beauty of home learning is that it allows you complete flexibility to fit your studies around your lifestyle and other commitments. You can dedicate as much, or as little, time as you want to your studies - no one will be chasing you for your work or asking why you haven’t submitted an assignment.

We do strongly recommend, though, that before you purchase a course you assess your ability to commit the necessary time to completing the course in a timeframe that will not leave you losing your motivation.

How quickly will I receive my course material?

We guarantee that you will receive your course materials within 5 days of purchase, but for many courses we would anticipate that you will have to wait no more than 48 hours.

The course materials are always sent to you via a tracked courier service, to ensure that you receive your study pack within our stated period.

How much will it cost?

The cost is largely dependent on the size of the course. The longer the course is the higher the cost will be, due to the size of the study pack and the nature of the qualification.

All prices are clearly stated on the course description page and will always be displayed prior to you committing to purchase a course.

Please note that postage and packaging is charged in addition to the course price.

What support will I receive?

You will be allocated your own personal tutor who can be contacted via e-mail, telephone, fax or post for help and advice on any aspect of the course.

Many courses require that you submit work to your tutor during the period of study and your tutor will assess your work and pass comments back to you. Your tutor is available to you as much as you need them.

Please be aware that officially the tutor support provided with the course is for a period of 12 months, although if you need longer let us know and we’ll endeavour to extend that.

Will I have to sit an examination?

All of our courses are accredited, so you need to show that you have acquired the knowledge to pass the course – this may involve sitting an examination, but it depends on the course you have chosen.

Some courses require you to be continually assessed throughout the course, while others may require an end of course exam or assignment (which may be completed at home) to be submitted to your tutor.

Certain types of qualifications, A-levels and GCSEs for example, do require you to sit an invigilated exam at a registered test centre. You will need to organise the examination yourself, however full details of what you need to do will be included in your study pack.

The details of what sort of exam/assignment (if any) is required for a course will be stated on the course description page, so please check these for full details.

Can I study from outside the UK?

Yes, there are no geographical limits to where you can study.

You just need to be aware that all tutors are based in the UK and work may need to be submitted to them via post, although in most cases e-mail can be used.

Where the course requires that you sit an invigilated exam at a test centre, there are many exam centres outside of the UK. However, we would advise that you check with us before purchasing one of these courses if you want to study from abroad.

Will I receive a qualification when I complete the course?

All of our courses are accredited and you will receive a certificate upon successful completion of the course.

For more information about this please see the section of the website that details how awarding bodies work and what the different types of qualifications are.

Can I take more than one course at a time?

Yes, you can take as many courses as your time allows. But we would recommend that you clearly evaluate how much time you can commit to your courses of study.

The good news is though that if your circumstances change you can always take a break and come back to your studies.

Additionally, discounts are available if you buy more than one course at the same time.

How long will it take for my work to be marked by my tutor?

Your work will be marked and feedback returned to you within 12 working days after submission. This is because our tutors are required to provide detailed, considered feedback to our learners that may take a while to formulate. We find that by working this way, our learners actually complete their course in less time, as they rarely need to submit an assignment more than twice.

Whilst it is possible to submit multiple assignments at the same time, we advise that our learners submit only one at a time. We want our learners to develop as they progress through their course, and find this is best achieved when a student embarks on a new module having taken into account tutor feedback from the previous submission.

Do I need any additional books or equipment to do my course?

No, we provide everything you need to pass your course.

How do I enrol?

Once you have chosen your course, you can either purchase the course online which will enrol you, or you can call our helpline on 0333 3445 690 who will sign you up for the course and arrange to have all your learning materials sent to you.

What if I’ve chosen the wrong course?

If, after receiving the course, you decide it isn’t the right course for you, you can simply return the goods within 14 days and we will send your money back in full for the majority of courses (excluding postage and packaging) or you can choose another course that you feel would suit your needs and ambitions better.

What is the difference between the online and paper versions of courses?

Our online courses are completed through our online learning system after receiving login and access instructions. You will not receive any course materials through the post. The paper based version is posted out in a binder to your home or place of work and requires completion of a portfolio of work that is submitted to your tutor for marking.

Where can I find your Equality and Diversity Policy?

All NCC policies and procedures can be provided on request from NCC directly by emailing enquiries@ncchomelearning.co.uk or calling 0333 3445 690.

Can reasonable adjustments be made to help reduce the effects of a disability or difficulty that may place me at a disadvantage?

A reasonable adjustment is any action that helps to reduce the effect of a disability or difficulty that places the candidate at a substantial disadvantage in the assessment situation. Reasonable adjustments must not affect the integrity of what needs to be assessed, but may involve:

Changing standard assessment arrangements, for example allowing candidates extra time to complete the assessment activity Adapting assessment materials, such as providing materials in Braille Providing access facilitators during assessment, such as a sign language interpreter or a reader Re-organising the assessment room, such as removing visual stimuli for an autistic candidate.

Reasonable adjustments are approved or set in place before the assessment activity takes place; they constitute an arrangement to give the candidate access to the assessment activity. The use of a reasonable adjustment will not be taken into consideration during the assessment of a candidate’s work.

Awarding organisations and centres are only required by law to do what is ‘reasonable’ in terms of giving access. What is reasonable will depend on the individual circumstances, cost implications and the practicality and effectiveness of the adjustment. Other factors, such as the need to maintain competence standards and health and safety, will also be taken into consideration.

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Reviews from learners who completed...

Personal Assistant Diploma

M Byrne
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100%

“Fortunate I found them!”

I am still doing my course and must say that it is being a very positive experience indeed. I enjoy every single bit of each module I work on and it is being very enriching. I now feel more professional at work and have gained so much confidence and
knowledge.

This online course has greatly met my expectations so far and would recommend it to anybody. I have felt very supported and very encouraged as per my tutor´s feedback.
I very much appreciate NCC Home Learning and feel fortunate I found them.

Claudia,

M Byrne
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100%

“Positive feedback motivated me”

As much as I don't like writing assignments (one of the reasons I didn't complete university), the process and learns from this have been worth it.

Being able to do the assignments in your own time scale and get help as and when you need it. The positive regular feedback I received motivated me to keep going and to produce well written assignments. Thanks Helen.

Victoria Mayers,

M Byrne
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starstarstarstarstar100%

“Excellent way to learn, great service.”

I've had a great experience with the course that I decided to study. I really wanted to improve my knowledge about this field and I thought this way could be the best way to do it. Studying online has been difficult sometimes because I'm currently working but this school has helped me all the time and I've felt supported during the whole course by all its team and my tutor in particular.
Now I definitely think this has been a great choice. Life is full of decisions and this decision has been a good one, I don't regret at all. Now I am able to grow up professionally because I've learned at lot of technical and important matters about my specialty and this is going to be a great point into my c.v.
Thank you again to all your support and all your help. My experience has been great. Highly recommended.

Marclevy123,

M Byrne
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starstarstarstarstar100%

“Excellent service. Highly Recommended!”

Fantastic Customer Service. Always quick to respond with helpful suggestions.

Assignments come back quickly, with detailed commentary.

Very easy to use. Highly recommended.

Annette Newbould,

M Byrne
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starstarstarstarstar100%

“Would recommend for sure”

This is a very convenient way of learning. I work full time with two young children and a dog and so finding the time to complete a diploma is hard. NCC have been great and the IT support is wonderful.

I would recommend them for sure.

Jennifer Ashington,

M Byrne
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“Excellent Support”

Learning via NCC has opened up a whole world of possibilities for me. I've been able to apply (& been accepted) to a professional body and also earned some CPD points too!

The tutor feedback/assistance is structured really well and leaves you feeling motivated. The admin team are very quick to respond to queries and a friendly bunch to boot! By completing my course I am aiming to go for Fellowship status with the IAM. I wouldn't have been able to do this course via attendance at a college, so by doing it through NCC has enabled me to reach my personal objectives.

Victoria Pepper,

M Byrne
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“Good Service”

I am half way though the PA Diploma Level 3. The course was delivered promptly and all instructions were useful. I have received feedback quickly from the tutor. There are some typos in the course material, but nothing major.

I personally feel that the activities are a little pointless as they aren't marked. This is just my opinion and they may work for other people, however I just feel that I am learning enough from reading the course material and completing the marked assignments. Everything in the course is very relevant to me and its very useful to be able to do the course in your own time.

Carlie Cotton,

M Byrne
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starstarstarstarstar100%

“I recommended NCC”

I found the NCC Home Learning course easy to follow, thanks to the very helpful material, the assistance of Sally Swift, and the feedback of Maria Richards. Thanks - I recommended NCC!

Alessiia Nunziatini,

M Byrne
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starstarstarstarstar100%

“Fantastic!”

The course was fantastic. Not only have I learnt so much to put into proactive in my day job, the topics were also enjoyable which made it easier to learn and stay focused.

Laura Walker,

M Byrne
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starstarstarstarstar100%

“Feedback was quick”

For a self-motivated person in a PA role the home learning works for me. The scenarios are a more practical way of me evidencing my knowledge and skills and give me room to be creative in how I present this information.

The feedback on each module was quick and I appreciated this immensely. If I could find an appropriate higher level course in this area I would certainly consider carrying on further study.

Debbie Proudlove,

M Byrne
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starstarstarstarstar100%

“Feedback was quick”

For a self-motivated person in a PA role the home learning works for me. The scenarios are a more practical way of me evidencing my knowledge and skills and give me room to be creative in how I present this information.

The feedback on each module was quick and I appreciated this immensely. If I could find an appropiate higher level course in this area I would certainly consider carrying on further study.

Debbie Proudlove,

M Byrne
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starstarstarstarstar100%

“Helped me with my current role”

This course has taught me a lot and helped me with my skill set within my current role.
It was easy to follow and there has been plenty of support from Sally Swift and Maria Richards.

Clare Wellfair,

M Byrne
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starstarstarstarstar100%

“Quick feedback”

For a self-motivated person in a PA role the home learning works for me. The scenarios are a more practical way of me evidencing my knowledge and skills and give me room to be creative in how I present this information.
The feedback on each module was quick and I appreciated this immensely.
If I could find an appropriate higher level course in this area I would certainly consider carrying on further study.

Deborah Proudlove,

M Byrne
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starstarstarstarstar100%

“Wouldn't hesitate recommending!”

I have just completed my course and it was fantastic. Not only have I learnt a great deal to put into practice in my current role but also the modules were enjoyable and interesting which made it much easier to learn and stay focused.
I wouldn't hesitate in recommending NCC Home Learning to others.
Thanks to Sally and Maria at NCC for their support throughout my study.

Laura Walker,

M Byrne
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“PA Diploma Level 3”

I really enjoyed the course even if it took me much longer than expected due to the demands of my full time job.

The materials were easy to read and the prompt questions throughout the course was helpful.

I would like to look at another course but will probably leave it a few months, this course will be more of an interest rather than relate to my job.

The team at NCC were amazing and very understanding with the length of time it took me to complete - but I got there in the end!

Gemma Jones,

M Byrne
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“Personal Assistant Diploma Level 3”

The course material was interesting and distance learning gave me flexibility to study while working a full time. The staff at NCC was friendly and helpful.

Kaija,

M Byrne
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starstarstarstarstar100%

“A Massive Thank You!”

I would like to say a massive thank you to Maria Robert (tutor) and Sally Swift (who I had to
correspond with via email due to technical problems with my IT department which did not allow me to
correspond with Maria direct) for all the support and feedback I have received, responses were very
quick and feedback was very clear and helpful for me to complete modules.

It has been an enjoyable course to undertake and will help me greatly in the future with my career. I
would recommend this course/website to family and friends.

Vicky Trench,

M Byrne
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“Really enjoyed the course”

Really enjoyed the course with the NCC Home Learning and will definitely be recommending you in the future. I will be using my skills learnt in the course in my current role as a PA.

Becky West,

M Byrne
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“A pleasure to work with”

First and foremost I would like to thank Sally and Maria for all the support and help provided. That was vital for me to finish this course. It was a pleasure to work with NCC, I always had all the information required and the necessary follow-up from your side, so all went well.

Andreia Rebeca,

M Byrne
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starstarstarstarstar100%

“Always helpful and quick to respond”

Thankyou for the support on this course. Maria Richards and Sally Swift were always helpful and quick to respond.

Katherine Prince,

M Byrne
starstarstarstarstar
starstarstarstarstar80%

“I have learned extra skills”

I have enjoyed learning some extra skills, and I feel a great deal of this course also covers business administration in general - which is actually helpful to my current position. Thank you for all the comments and help.

Lisa Fox,

M Byrne
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“Tutor was positive and useful”

Tutor always marked assignments very promptly and provided feedback which was positive and useful.

Judith Cook,

M Byrne
starstarstarstarstar
starstarstarstarstar100%

“I enjoyed the course”

I enjoyed the course. It was great being able to organise my study around work and home life, and do it in my own time. Thank-you.

Barbara McCracken,

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