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Effective Customer Care

The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role.

Level 2 / ABC Awards / PI116

£324.00 or only £35.00 initial deposit

Method of study

paper

Choose how you want to pay

Course Title:Effective Customer Care

Awarding Body:ABC Awards

Average Duration:120 hrs

Course Support:12 months expert tutor support

Course Description

The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service.

It will highlight the key areas that can improve the services you offer and show how these can benefit the business.

All of our course materials can be delivered straight to the door by post, making it possible for learners to harness this course from the comfort of their home.

Students can easily mould this course to fit around their current commitments and experience a healthy work-study balance that is convenient and stress-free.

Course Info

Course Title:Effective Customer Care

Awarding Body:ABC Awards

Average Duration:120 hrs

Course Support:12 months expert tutor support

Previous Knowledge

The good news is that no prior learning knowledge or experience is essential to enrol on this course. The programme is openly available to anyone wishing to learn more about Effective Customer Care and would like to take part in a highly rewarding home study course. Students have the freedom to start the course at any time and continue learning at their own pace for a period of up to 12 months from initial registration with full tutor support.

Assessment

To successfully complete this programme, students are required to complete an assessment at the end of each module. These will be marked by an expert tutor who will give personalised written feedback and support.

Upon completion of the course students will gain an ABC Awards Certificate of Achievement and a Learner Unit Summary (a detailed list of all units or modules completed during the course).

Upon completion of the course students will gain an ABC Awards Certificate of Achievement and a Learner Unit Summary (a detailed list of all units or modules completed during the course).

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government for their qualifications on the national framework i.e. the Regulated Qualifications Framework (RQF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Module 1: Recognising Customers
Module 2: The Importance of Exceptional Customer Care
Module 3: Customer Care and Service Principles
Module 4: Providing Information, Advice, Products and Services to Customers
Module 5: Responding to Special Requests
Module 6: Customer Service and Legislation
Module 7: Dealing with Customer Complaints
Module 8: Helping Customers with Particular Needs

Constructed specifically for distance learning, course materials can be accessed through the letter box allowing students to learn at their own stride whether it’s at home or away – night or day.

Furthermore, learners can benefit from their own expert tutor as well as a comprehensive guide summarising the learning resources, units, tasks and course expectations.

Students can be rest assured that all of their questions, course related or not will be answered with all the necessary feedback, advice and guidance.

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Course Description

The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service.

It will highlight the key areas that can improve the services you offer and show how these can benefit the business.

All of our course materials can be delivered straight to the door by post, making it possible for learners to harness this course from the comfort of their home.

Students can easily mould this course to fit around their current commitments and experience a healthy work-study balance that is convenient and stress-free.

Previous Knowledge

The good news is that no prior learning knowledge or experience is essential to enrol on this course. The programme is openly available to anyone wishing to learn more about Effective Customer Care and would like to take part in a highly rewarding home study course. Students have the freedom to start the course at any time and continue learning at their own pace for a period of up to 12 months from initial registration with full tutor support.

Assessment

To successfully complete this programme, students are required to complete an assessment at the end of each module. These will be marked by an expert tutor who will give personalised written feedback and support.

Upon completion of the course students will gain an ABC Awards Certificate of Achievement and a Learner Unit Summary (a detailed list of all units or modules completed during the course).

Constructed specifically for distance learning, course materials can be accessed through the letter box allowing students to learn at their own stride whether it’s at home or away – night or day.

Furthermore, learners can benefit from their own expert tutor as well as a comprehensive guide summarising the learning resources, units, tasks and course expectations.

Students can be rest assured that all of their questions, course related or not will be answered with all the necessary feedback, advice and guidance.

Module 1: Recognising Customers
Module 2: The Importance of Exceptional Customer Care
Module 3: Customer Care and Service Principles
Module 4: Providing Information, Advice, Products and Services to Customers
Module 5: Responding to Special Requests
Module 6: Customer Service and Legislation
Module 7: Dealing with Customer Complaints
Module 8: Helping Customers with Particular Needs

Upon completion of the course students will gain an ABC Awards Certificate of Achievement and a Learner Unit Summary (a detailed list of all units or modules completed during the course).

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government for their qualifications on the national framework i.e. the Regulated Qualifications Framework (RQF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Why should you choose NCC for your home learning?

1

Price Match

We promise to price match if you find the same course elsewhere. Contact our team within 14 days of purchase and we will refund the difference.

2

Customer Reviews

We're the top rated home learning provider on the independent reviews site, Trustpilot - currently rated 9.7/10 for customer service.

3

Choice

Unlike many distance learning providers, we offer our students the choice of learning online, or from a paper booklet.

4

Payment Plans

Choose to pay for your course in full, or spread the cost with monthly instalments. Payment plans are interest-free, and no credit checks are undertaken.

5

Tutor Support

Our course tutors are experts in their field. They're on hand to mark your assignments and offer feedback and guidance throughout your course.

6

Your Pace

Work at your own pace. Our team will support you, but won't chase you for work or apply deadlines for submissions. 

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£324.00 or only £35.00 initial deposit

Method of study

paper

Choose how you want to pay