NCC Home Learning

The trusted home learning experts

0333 3445 690
  • How it works
  • About us
  • Contact us
⭐ 0% finance plus 14-day cooling-off period ⭐
Limited places available

Business & Management

Principles of Team Leading Certificate RQF

Learners will discover how to adapt to managing teams in order to achieve greater success and productivity within the workplace.

Learn more

Level 2 / NCFE Certificate / OLC18

Buying options

Special offer
Online study
Paper study
Online study
Pay in full
Pay monthly
Pay in full

over 12 months and £ deposit

over 12 months and £ deposit


Course summary


Course support

12 months expert tutor support


24 hour access

Unlimited Submissions



Fully accredited course


Awarding body


Course introduction

No one likes the idea of their career stagnating and becoming stunted in its progression; yet with competition fierce to win that much-wanted promotion, sometimes you need to add a little ‘something’ to make you stand out from the crowd.

Our NCFE Level 2 Certificate in Principles of Team Leading RQF is the perfect starting place for anyone looking to improve their career as it equips you with the skills, knowledge and training to take charge and lead a team.

More importantly, this online learning course can help you to become more adept at managing others so you can achieve higher levels of success and productivity. Similarly, by developing your management skills, our course can assist you in your ambition to move up the career ladder towards a more senior role.

Each of its 8 concise units aim to broaden your understanding of leadership styles, team dynamics and motivation, so when applied in the real world you can successfully adapt to change and recognise which management techniques will work best on different teams.

At the same time, learners acquire an understanding of business environments, organisational structures, the principles of business planning and management accountability, and how to prepare for meetings and manage team performance.

All that is required is 170 hours of self-led study time – to be completed within 12 months of enrolment – at a pace that is right for you, you can harness all of our online lessons, resources and course materials, and fit your studies/assignments around your job.

There is no pressure or strict deadlines.

Instead you can choose when, where and how you learn and make your assignments fit around your schedule; not the other way around.

Unit 1: Principles of team leading

  • Understand leadership styles in organisations
  • Understand team dynamics
  • Understand techniques used to manage the work of teams
  • Understand the impact of change management within a team
  • Understand team motivation

Unit 2: Understand business

  • Understand organisational structures
  • Understand the business environment
  • Understand the principles of business planning and finance within an organisation
  • Understand business reporting within an organisation
  • Understand the principles of management responsibilities and accountabilities within an organisation

Unit 3: Understand how to communicate work-related information

  • Understand the principles and techniques of work-related communication
  • Understand how to prepare for meetings

Unit 4: Understand how to manage performance and conflict in the workplace

  • Understand the management of team performance
  • Understand the management of underperformance in the workplace
  • Understand the principles of conflict management

Unit 5: Understand customers

  • Understand different types of customers
  • Understand the value of customers and their loyalty

Unit 6: Principles of equality and diversity in the workplace

  • Understand the implications of equality legislation
  • Understand organisational standards and expectations for equality and diversity and context in the workplace

Unit 7: Understand how to deliver customer service and resolve problems

  • Understand customer service delivery
  • Understand the relationship between customer service and a brand
  • Understand the resolution of customer service problems

Unit 8: Understand how to develop working relationships with colleagues

  • Understand the principles of effective team working
  • Understand how to develop working relationships with other teams and departments

Qualification Title: NCFE Level 2 Certificate in Principles of Team Leading
Qualification Number:  603/3883/0

Required knowledge

No prior knowledge or experience is required to enrol onto this course, making it ideal for learners taking their first step towards team leading and the responsibilities that come with managing other employees.


To acquire this qualification, learners will need to pass all 8 units as well as complete and submit 8 written assignments. Each of these assignments follow an essay style format and are structured around the syllabus taught during your online lessons, with the aim of testing your understanding and knowledge of the topics covered.

Once reviewed and marked by your personal tutor, you’ll receive invaluable feedback and tips that can be used to strengthen your responses in future assignments.

NOTE: All certification fees and learning materials are included within the course price eliminating the need for additional textbooks.

Awarding organisation

Upon completion of our NCFE Level 2 Certificate in Principles of Team Leading, learners will be awarded an NCFE Level 2 certificate and an OLC Certificate

NCFE is a national Awarding Organisation that is passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. They are recognised as an Awarding Organisation by the qualification regulators for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

Course modules

  • Unit 1: Principles of team leading
  • Unit 2: Understand business
  • Unit 3: Understand how to communicate work-related information
  • Unit 4: Understand how to manage performance and conflict in the workplace
  • Unit 5: Understand customers
  • Unit 6: Principles of equality and diversity in the workplace
  • Unit 7: Understand how to deliver customer service and resolve problems
  • Unit 8: Understand how to develop working relationships with colleagues

Learner support

From the moment you enrol you’ll gain immediate access to all your course materials, lessons, resources and assignments, which can be viewed 24/7/365 days of the year.

This gives you the flexibility to mould our NCFE Level 2 Certificate in Principles of Team Leading around your existing life commitments and study as fast or as slow as you want.

More importantly, you’ll be assigned your very own personal tutor whose expertise and work within team leading and management can assist your learning experience.

Our tutors are at your disposal, so no matter the time or the complexity of your query; you can immediately contact them and harness their knowledge, advice and guidance without delay.

This process is made even easier by the availability of our integrated chat and messaging systems as they make it possible for you to receive support at a click of button.

Similarly, our dedicated help centre is always on hand to lend advice, so when presented with a problem you can harness their instructions to gain access to further resources, and ultimately maximise your learning opportunities.


What is distance learning?

Distance learning is the most flexible and convenient approach to studying. There is no need for you to attend college and, therefore, you can study anytime, any place, anywhere that fits in with your lifestyle. Distance learning programmes are ideal for people who may have a full-time job, or other commitments, that won’t allow them time off to study.

What do I need to do to get started on a course?

You'll need to be able to commit the required time to your studies. We recommend that you choose a course you think will interest you, and help you to achieve your ambitions. If you would like some advice, or further information, please call our helpline free on 0333 3445 690.

To purchase a course, simply click on the ‘Buy now’ button against your chosen course and follow the on screen instructions. Alternatively if you would prefer to purchase the course over the phone, call 0333 3445 690 and speak to one of our expert course advisors.

How does the distance learning/home study method work?

The course operates through a study pack and access to your own personal tutor. Once you have chosen your course we will send you your study pack, which you will be required to work through before completing the course.

Depending on the course you have chosen, you will either be required to complete assignments and submit these for marking as the course progresses and/or be required to sit an end exam. The end exam could be in the form of multiple choice questions, or be an invigilated exam at a registered test centre.

Your completed assignments will need to be sent to your tutor for marking/assessment, you will then receive written feedback and guidance. It may be possible to submit your assignments by email, however you will need to check this with your tutor. Please be aware that your assignments will be maintained by NCCHL for moderation and audit purposes.

These requirements will always be listed on the course description page, so please refer to this for details of what is required for each individual course.

How long should it take to complete a course?

Depending on the course you have chosen, and the amount of time you can commit, it could take from 6 weeks to 12 months to complete your course.

The duration of the course is largely down to you though. The beauty of home learning is that it allows you complete flexibility to fit your studies around your lifestyle and other commitments. You can dedicate as much, or as little, time as you want to your studies - no one will be chasing you for your work or asking why you haven’t submitted an assignment.

We do strongly recommend, though, that before you purchase a course you assess your ability to commit the necessary time to completing the course in a timeframe that will not leave you losing your motivation.

How quickly will I receive my course material?

We guarantee that you will receive your course materials within 5 days of purchase, but for many courses we would anticipate that you will have to wait no more than 48 hours.

The course materials are always sent to you via a tracked courier service, to ensure that you receive your study pack within our stated period.

How much will it cost?

The cost is largely dependent on the type of the course. The longer the course is the higher the cost will be, due to the size of the study pack and the nature of the qualification.

All prices are clearly stated on the course description page and will always be displayed prior to you committing to purchase a course.

Please note that there may be additional fees required should your course have an external assessment, such as A Levels, ICB qualifications etc. To clarify, please speak to a course advisor.

What support will I receive?

You will be allocated your own personal tutor who can be contacted via e-mail, telephone, fax or post for help and advice on any aspect of the course.

Many courses require that you submit work to your tutor during the period of study and your tutor will assess your work and pass comments back to you. Your tutor is available to you as much as you need them.

Please be aware that officially the tutor support provided with the course is for a period of 12 months, although if you need longer let us know and we’ll endeavour to extend that.

Will I have to sit an examination?

All of our courses are accredited, so you need to show that you have acquired the knowledge to pass the course – this may involve sitting an examination, but it depends on the course you have chosen.

Some courses require you to be continually assessed throughout the course, while others may require an end of course exam or assignment (which may be completed at home) to be submitted to your tutor.

Certain types of qualifications, A-levels and GCSEs for example, do require you to sit an invigilated exams at a registered test centre. You will need to organise and pay for the examinations yourself, however full details of what you need to do will be available from the centre who are delivering the qualification.

If in doubt, please email ‘’, NCC can then discuss or put you in touch directly with the course provider.

Can I study from outside the UK?

Yes, there are no geographical limits to where you can study.

You just need to be aware that all tutors are based in the UK and work may need to be submitted to them via post, although in most cases e-mail can be used.

Where the course requires that you sit an invigilated exam at a test centre, there are many exam centres outside of the UK. However, we would advise that you check with us before purchasing one of these courses if you want to study from abroad.

Will I receive a qualification when I complete the course?

All of our courses are accredited and you will receive a certificate upon successful completion of the course.

For more information about this please see the section of the website that details how awarding bodies work and what the different types of qualifications are.

Can I take more than one course at a time?

Yes, you can take as many courses as your time allows. But we would recommend that you clearly evaluate how much time you can commit to your courses of study.

The good news is though that if your circumstances change you can always take a break and come back to your studies.

Additionally, discounts are available if you buy more than one course at the same time.

How long will it take for my work to be marked by my tutor?

Your work will be marked and feedback returned to you within 12 working days after submission. This is because our tutors are required to provide detailed, considered feedback to our learners that may take a while to formulate. We find that by working this way, our learners actually complete their course in less time, as they rarely need to submit an assignment more than twice.

Whilst it is possible to submit multiple assignments at the same time, we advise that our learners submit only one at a time. We want our learners to develop as they progress through their course, and find this is best achieved when a student embarks on a new module having taken into account tutor feedback from the previous submission.

Do I need any additional books or equipment to do my course?

No, we provide everything you need to pass your course.

How do I enrol?

Once you have chosen your course, you can either purchase the course online which will enrol you, or you can call our helpline on 0333 3445 690 who will sign you up for the course and arrange to have all your learning materials sent to you.

What if I’ve chosen the wrong course?

If, after receiving the course, you decide it isn’t the right course for you, you can simply return the goods within 14 days and we will send your money back in full for the majority of courses (excluding postage and packaging) or you can choose another course that you feel would suit your needs and ambitions better.

What is the difference between the online and paper versions of courses?

Our online courses are completed through our online learning system after receiving login and access instructions. You will not receive any course materials through the post. The paper based version is posted out in a binder to your home or place of work and requires completion of a portfolio of work that is submitted to your tutor for marking.

Where can I find your Equality and Diversity Policy?

All NCC policies and procedures can be provided on request from NCC directly by emailing or calling 0333 3445 690.

More more


Ask us a question more

If you'd like some more info about this course, just pop in your details, and one of the team will be in touch with you shortly.

Buy and study with confidence

Over 20 years' experience in adult education

Unlimited assignment submissions during the course

Industry recognised and accredited courses

Interest-free payment plans for up to a year