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Business & Management

Principles of Team Leading Certificate RQF

Learners will discover how to adapt to managing teams in order to achieve greater success and productivity within the workplace.

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Level 2 / NCFE Certificate / OLC18

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Paper study
Online study
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over 12 months and £ deposit

over 12 months and £ deposit


Course summary


Course support

12 months expert tutor support


24 hour access

Unlimited Submissions



Fully accredited course


Awarding body


Course introduction

No one likes the idea of their career stagnating and becoming stunted in its progression; yet with competition fierce to win that much-wanted promotion, sometimes you need to add a little ‘something’ to make you stand out from the crowd.

Our NCFE Level 2 Certificate in Principles of Team Leading RQF is the perfect starting place for anyone looking to improve their career as it equips you with the skills, knowledge and training to take charge and lead a team.

More importantly, this online learning course can help you to become more adept at managing others so you can achieve higher levels of success and productivity. Similarly, by developing your management skills, our course can assist you in your ambition to move up the career ladder towards a more senior role.

Each of its 8 concise units aim to broaden your understanding of leadership styles, team dynamics and motivation, so when applied in the real world you can successfully adapt to change and recognise which management techniques will work best on different teams.

At the same time, learners acquire an understanding of business environments, organisational structures, the principles of business planning and management accountability, and how to prepare for meetings and manage team performance.

All that is required is 170 hours of self-led study time – to be completed within 12 months of enrolment – at a pace that is right for you, you can harness all of our online lessons, resources and course materials, and fit your studies/assignments around your job.

There is no pressure or strict deadlines.

Instead you can choose when, where and how you learn and make your assignments fit around your schedule; not the other way around.

Unit 1: Principles of team leading

  • Understand leadership styles in organisations
  • Understand team dynamics
  • Understand techniques used to manage the work of teams
  • Understand the impact of change management within a team
  • Understand team motivation

Unit 2: Understand business

  • Understand organisational structures
  • Understand the business environment
  • Understand the principles of business planning and finance within an organisation
  • Understand business reporting within an organisation
  • Understand the principles of management responsibilities and accountabilities within an organisation

Unit 3: Understand how to communicate work-related information

  • Understand the principles and techniques of work-related communication
  • Understand how to prepare for meetings

Unit 4: Understand how to manage performance and conflict in the workplace

  • Understand the management of team performance
  • Understand the management of underperformance in the workplace
  • Understand the principles of conflict management

Unit 5: Understand customers

  • Understand different types of customers
  • Understand the value of customers and their loyalty

Unit 6: Principles of equality and diversity in the workplace

  • Understand the implications of equality legislation
  • Understand organisational standards and expectations for equality and diversity and context in the workplace

Unit 7: Understand how to deliver customer service and resolve problems

  • Understand customer service delivery
  • Understand the relationship between customer service and a brand
  • Understand the resolution of customer service problems

Unit 8: Understand how to develop working relationships with colleagues

  • Understand the principles of effective team working
  • Understand how to develop working relationships with other teams and departments

Qualification Title: NCFE Level 2 Certificate in Principles of Team Leading
Qualification Number:  603/3883/0

Required knowledge

No prior knowledge or experience is required to enrol onto this course, making it ideal for learners taking their first step towards team leading and the responsibilities that come with managing other employees.


To acquire this qualification, learners will need to pass all 8 units as well as complete and submit 8 written assignments. Each of these assignments follow an essay style format and are structured around the syllabus taught during your online lessons, with the aim of testing your understanding and knowledge of the topics covered.

Once reviewed and marked by your personal tutor, you’ll receive invaluable feedback and tips that can be used to strengthen your responses in future assignments.

NOTE: All certification fees and learning materials are included within the course price eliminating the need for additional textbooks.

Awarding organisation

Upon completion of our NCFE Level 2 Certificate in Principles of Team Leading, learners will be awarded an NCFE Level 2 certificate and an OLC Certificate

NCFE is a national Awarding Organisation that is passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. They are recognised as an Awarding Organisation by the qualification regulators for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

Course modules

  • Unit 1: Principles of team leading
  • Unit 2: Understand business
  • Unit 3: Understand how to communicate work-related information
  • Unit 4: Understand how to manage performance and conflict in the workplace
  • Unit 5: Understand customers
  • Unit 6: Principles of equality and diversity in the workplace
  • Unit 7: Understand how to deliver customer service and resolve problems
  • Unit 8: Understand how to develop working relationships with colleagues

Learner support

From the moment you enrol you’ll gain immediate access to all your course materials, lessons, resources and assignments, which can be viewed 24/7/365 days of the year.

This gives you the flexibility to mould our NCFE Level 2 Certificate in Principles of Team Leading around your existing life commitments and study as fast or as slow as you want.

More importantly, you’ll be assigned your very own personal tutor whose expertise and work within team leading and management can assist your learning experience.

Our tutors are at your disposal, so no matter the time or the complexity of your query; you can immediately contact them and harness their knowledge, advice and guidance without delay.

This process is made even easier by the availability of our integrated chat and messaging systems as they make it possible for you to receive support at a click of button.

Similarly, our dedicated help centre is always on hand to lend advice, so when presented with a problem you can harness their instructions to gain access to further resources, and ultimately maximise your learning opportunities.


What does NCC stand for?

NCC originally stood for the National Consortium of FE (Further Education) Colleges. This brought together the FE Colleges to achieve the best provision. Regular national meetings were attended by both Colleges and Government agencies who funded them. This was very helpful to them both to best deliver training to their students.

For more than 25 years NCC has supplied FE Colleges with learning materials as well as student marketing.

NCC now specialise in online training of a very high quality to students both self-funded, paid for by schools, employers and training providers.

What is distance learning?

Distance learning is the most flexible and convenient approach to studying. There is no need for you to attend college and you can study anytime, anyplace, anywhere that fits in with your lifestyle. Distance learning programmes are ideal for people who may have a job, family commitments, or any other commitment that won’t allow them time off to study.

What is the difference between the online and paper versions of courses?

Both our online and paper courses are completed via an online learning portal (LMS) which you can access after you receive your login details by email. Please ensure that you check your junk email if you do not receive your login details within 48 hours.

All learners will submit their assignments, receive feedback and correspond with their tutor directly through the LMS. If you require help from our support team, then simply email [email protected].

If you opt for the online course, you will not receive any course materials through the post. Everything is available via the LMS.

If you opt for the paper version, you are simply paying for a study book to be printed and posted to your home, or place of work. You will use this book as a reference guide, but you will still be required to upload your assignments and correspond with your tutor via the LMS.

If you are unable to access our online LMS, we do have alternative options available, so please email [email protected] in order to request further support.

What do I need to do to get started?

We recommend that you choose a course that will interest you and help you to achieve your ambitions. If you would like some advice, or further information, contact us here or dial 0333 3445 690.

To purchase a course, simply click on the ‘Buy now’ button against your chosen course and follow the on screen instructions. Alternatively if you would prefer to purchase the course over the phone, call 0333 3445 690 and speak to one of our expert course advisors.

How much will it cost?

The cost largely depends on the type and size of the course. The course cost is determined by the expenses associated with its provision, taking into consideration the course's size and complexity, development costs, the presence of a study materials, and the level of tutor support required. Some courses also necessitate additional in-person assessments by assessors, which incur additional expenses and consequently affect the course's cost.

All prices are clearly stated on the course description page and will always be displayed prior to you committing to purchase a course.

Please note that there may be additional fees required should your course require an external invigilated assessment, such as A Levels, ICB qualifications etc. To clarify, please speak to a course advisor.

How do I enrol?

Once you've chosen your course, you have two options for enrolment:

  1. You can purchase the course online by clicking the "Buy now" button, which will enrol you automatically.
  2. Alternatively, you can call our helpline at 0333 3445 690, and our expert course advisors will assist you in signing up for the course and arrange for the delivery of any requested additional learning materials to your address.

All courses are available to purchase in full or via affordable monthly payments over 12 months. A £29 non-refundable deposit is required for monthly payments, and you will be required to set up a monthly direct debit.

We do not require you to complete a credit check to sign up for monthly payments.

How quickly will I receive my course materials?

We guarantee that you will receive any course materials ordered within 5 working days of registering, but for many of our courses it may take no more than 48 hours.

The course materials are always sent to you via a tracked courier service, to ensure that you receive your study book within our stated period.

Do I need any additional books or equipment to do my course?

All the relevant information required to complete your course is available via the LMS. Additional research via the internet is encouraged, depending on the level you are working at, to bolster knowledge of the subject area.

There is no requirement to purchase any additional materials.

What support will I receive?

You will have access to a dedicated personal tutor whom you can contact through the Learning Management System (LMS) for assistance and guidance on any course-related matters. Your tutor will only initiate contact in response to your messages. If you encounter any difficulties reaching your tutor, please don't hesitate to email us at [email protected]

Many courses require you to submit work to your tutor during the period of study, and your tutor will assess your work and provide feedback to you within 10 working days. Your tutor is available to you as much as you need them.

Please note that the course includes tutor support for a duration of 12 months. If you require additional time, please inform us, and we will make every effort to provide you with an option for a paid extension, if feasible, to assist you in completing your course.

Please be aware that our tutors are actively assisting multiple learners, and to ensure they are not inundated with excessive workloads, we have implemented a policy limiting learners to submitting a maximum of three units of work for evaluation at any given time. We recommend that you upload your completed units as you finish them. This way, you can benefit from your tutor's feedback to enhance your future assignment submissions.

How long will it take for my work to be marked by my tutor?

Your work will be marked and feedback returned to you within 10 working days after submission. This is because our tutors are required to provide detailed, considered feedback to our learners that may take a while to formulate. We find that by working this way, our learners actually complete their course in less time, as they rarely need to submit an assignment more than twice.

Whilst it is possible to submit multiple assignments at the same time, we advise that our learners submit only one at a time. We want our learners to develop as they progress through their course, and find this is best achieved when a student embarks on a new module having taken into account tutor feedback from the previous submission.

Kindly note that our tutors are currently supporting multiple learners simultaneously. In order to maintain a balanced workload for them, we have established a policy that restricts learners to submitting a maximum of three units of work for evaluation at any given time.

How long should it take to complete a course?

Depending on the course you have chosen, and the amount of time you can commit, it could take from 6 weeks to 12 months to complete your course. Your end of support date is when you need to have your course copmpleted by in order to be able to be certificated, this is usually 12 months from purchase.

The duration of the course is largely down to you. The beauty of home learning is that it allows you complete flexibility to fit your studies around your lifestyle and other commitments. You can dedicate as much, or as little, time as you want to your studies - no one will be chasing you for your work or asking why you haven’t submitted an assignment.

We do strongly recommend, though, that before you purchase a course you assess your ability to commit the necessary time to completing the course in a timeframe that will not leave you losing your motivation.

Will I have to sit an examination?

All of our courses are accredited, so you need to show that you have acquired the knowledge to pass the course – this may involve sitting an examination, but it depends on the course you have chosen.

Some courses require you to be continually assessed throughout the course, while others may require an end of course exam or assignment (which may be completed at home) to be submitted to your tutor.

Certain types of qualifications, A-levels and GCSEs for example, do require you to sit invigilated exams at a registered test centre. You will need to organise and pay for the examinations yourself, however full details of what you need to do will be available from the centre who are delivering the qualification.

If in doubt, please email [email protected], NCC can then discuss or put you in touch directly with the course provider.

Will I receive a qualification when I complete the course?

All of our courses are accredited and you will receive a certificate upon successful completion of the course.

For more information about this please see the section of the website that details how awarding bodies work and what the different types of qualifications are:

Can I take more than one course at a time?

Yes, you can take as many courses as your time allows, but we would recommend that you clearly evaluate how much time you can commit to your courses of study.

The good news is that if your circumstances change you can always take a limited break and come back to your studies to save your paid for support.

If you decide to enrol on more than one course at the same time, speak to our enquiries team for any bundle deals or offers.

Can I study from outside the UK?

Certainly, in most instances, there are no geographical constraints on where you can undertake your studies. However, it's important to note that specific courses may be subject to geographical limitations imposed by the Awarding Organisation, and these restrictions will be clearly stated in the course description.

You just need to be aware that all tutors are based in the UK and work may need to be submitted to them via post, although in most cases e-mail can be used.

Where the course requires that you sit an invigilated exam at a test centre, there are many exam centres outside of the UK. However, we would advise that you check with us before purchasing one of these courses if you want to study from abroad.

What if I’ve chosen the wrong course?

If, after receiving the course, you decide it isn’t the right course for you, you may return the materials within 14 days, provided you have not yet submitted any coursework for evaluation. Please note that you will be responsible for covering the return shipping costs. We will refund your payment, minus a non-refundable deposit of £29. Additionally, you have the option to select an alternative course that better matches your goals and aspirations.

For any help on cancelling your course please email [email protected], we will only deal with cancellation enquiries via email.

What is a Totum Card?

Totum is the new brand for UK student cards and replaces the old NUS student card. NCC students are eligible to sign-up for the Totum card where applicable, giving access to a multitude of retail, food and travel special discounts. For more information, you can visit their website:

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