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IT & Digital

IT Essentials Level 2 RQF

This IT Essentials Level 2 RQF course is perfect for anyone using technology at home, in education or in the workplace. The aims to provide the learner the fundamental knowledge of computers, the Internet, email and security in IT, and includes modules on the main software packages of Microsoft Excel, Word, Powerpoint and Access.

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Level 2 / NCFE / DL005

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Online study
Paper study
Online study
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over 12 months and £ deposit

over 12 months and £ deposit


Course summary


Course support

12 months expert tutor support


24 hour access

Unlimited Submissions



Fully accredited course


Awarding body


Course introduction

This course will equip you with solid all-round knowledge of using a computer and several popular software programs. This comprehensive computer qualification covers the fundamental concepts surrounding computers and their use, including the Internet, Email and IT security. You will also gain in-depth experience of working with the main Microsoft Office suite of software products, including Excel, Word, PowerPoint and Access.

This course is suitable for those who use a computer in their everyday life, and who wish to improve their knowledge and skills in this area. 

On completion of the course, you will be awarded a Level 2 RQF - a nationally-recognised full qualification that can be used to provide evidence of skills and experience when applying for jobs. The Level 2 IT Essentials course covers everything you need to take the European Computer Driving License test.

Please note: this course includes the cost of the accredited RQF Level 2 Certificate Qualification, worth 32 credits.

Qualification Title: NCFE Level 2 Certificate in IT User Skills (RQF)
Qualification Number:
Total Credits:

Required knowledge

No previous knowledge is required to study the IT Essentials Level 2 RQF.

All learners are required to be 11 years of age or above.

Please note: The course uses Microsoft Windows 10 and Microsoft Office 2019/365 or earlier, so learners will require their own versions of software (alternative versions can be used, but instructions may differ).

The course was designed for use on a PC, but it is possible to view the course using an Apple Mac (although information will be specific to Windows based software).


To complete each unit of the course, the learner needs to pass a project-based assignment, which will require them to demonstrate skills taught within each lesson.

Awarding organisation

This qualification has been accredited on the Regulated Qualifications Framework (Ofqual Qualification No. 501/1239/9). This is a Level 2 Certificate Qualification with 32 Credits.

NCFE is recognised as an Awarding Organisation by the qualification regulators for England, Wales and Northern Ireland, who are: The Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government, and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland. NCFE accreditation gives assurance that the content of a training course is of a high standard and meets the rigorous requirements of a national awarding organisation. This course is purchased through Open Study College, a partner of DLC. The delivery, assessment and quality assurance will be carried out by DLC who are an approved NCFE centre for assessment and certification.

Course modules

Unit 1: IT Fundamentals
Introduction to Computers; Hardware and Software; Using Windows 10; Organising Files; Managing Files; Information Networks; Health & Safety; Unit Review & Quiz; and Assignment 1 – File Management Exercise.

Unit 2: Word Processing
Introduction; The Microsoft Word Application; Document Creation; Formatting Text; Word Objects; Mail Merge; Prepare Outputs; Unit Review & Quiz; and Assignment 2 – Word Processing Exercises.

Unit 3: Spreadsheet
Introduction; The Excel Application; Cell Basics; Managing Worksheets; Formulae and Functions; Formatting; Charts; Preparing Outputs; Unit Review & Quiz; and Assignment 3 – Excel Exercises.

Unit 4: Database Software
Introduction; Using the Access Application; Database Tables; Retrieving Data; Database Objects; Preparing Output; Unit Review & Quiz; and Assignment 4 – Access Exercises.

Unit 5: Presentation Software
Introduction; Using the PowerPoint Application; Developing a Presentation; Inserting Text; Inserting Charts; Graphical Elements; Preparing Outputs; Unit Review & Quiz; and Assignment 5 – Build a Presentation.

Unit 6:Internet & Email
Introduction; Web Browsing Concepts; Web Browsing; Web Based Information; Communication Concepts; Using Email; Unit Review & Quiz; and Assignment 6 – Blog Software Research Project.

Unit 7: Improving Productivity
Introduction; Using IT Systems; Selecting IT Systems; Reviewing IT Systems; Improving Productivity; Unit Review & Quiz; and Assignment 7 – Productivity Review.

Unit 8: IT Security
Introduction; System Performance & Security; Information Security; Technology Security; Guidelines & Procedures; Data Security; Unit Review & Quiz; and Assignment 8 – Write a Security Policy.

Learner support

You will be provided with all the online materials required to complete your IT Essentials Level 2 qualification.

You will have 12 months access to your course including your own dedicated tutor who will guide you through your assignments and answer any questions you may have during your course.


What is distance learning?

Distance learning is the most flexible and convenient approach to studying. There is no need for you to attend college and, therefore, you can study anytime, any place, anywhere that fits in with your lifestyle. Distance learning programmes are ideal for people who may have a full-time job, or other commitments, that won’t allow them time off to study.

What do I need to do to get started on a course?

You'll need to be able to commit the required time to your studies. We recommend that you choose a course you think will interest you, and help you to achieve your ambitions. If you would like some advice, or further information, please call our helpline free on 0333 3445 690.

To purchase a course, simply click on the ‘Buy now’ button against your chosen course and follow the on screen instructions. Alternatively if you would prefer to purchase the course over the phone, call 0333 3445 690 and speak to one of our expert course advisors.

How does the distance learning/home study method work?

The course operates through a study pack and access to your own personal tutor. Once you have chosen your course we will send you your study pack, which you will be required to work through before completing the course.

Depending on the course you have chosen, you will either be required to complete assignments and submit these for marking as the course progresses and/or be required to sit an end exam. The end exam could be in the form of multiple choice questions, or be an invigilated exam at a registered test centre.

Your completed assignments will need to be sent to your tutor for marking/assessment, you will then receive written feedback and guidance. It may be possible to submit your assignments by email, however you will need to check this with your tutor. Please be aware that your assignments will be maintained by NCCHL for moderation and audit purposes.

These requirements will always be listed on the course description page, so please refer to this for details of what is required for each individual course.

How long should it take to complete a course?

Depending on the course you have chosen, and the amount of time you can commit, it could take from 6 weeks to 12 months to complete your course.

The duration of the course is largely down to you though. The beauty of home learning is that it allows you complete flexibility to fit your studies around your lifestyle and other commitments. You can dedicate as much, or as little, time as you want to your studies - no one will be chasing you for your work or asking why you haven’t submitted an assignment.

We do strongly recommend, though, that before you purchase a course you assess your ability to commit the necessary time to completing the course in a timeframe that will not leave you losing your motivation.

How quickly will I receive my course material?

We guarantee that you will receive your course materials within 5 days of purchase, but for many courses we would anticipate that you will have to wait no more than 48 hours.

The course materials are always sent to you via a tracked courier service, to ensure that you receive your study pack within our stated period.

How much will it cost?

The cost is largely dependent on the type of the course. The longer the course is the higher the cost will be, due to the size of the study pack and the nature of the qualification.

All prices are clearly stated on the course description page and will always be displayed prior to you committing to purchase a course.

Please note that there may be additional fees required should your course have an external assessment, such as A Levels, ICB qualifications etc. To clarify, please speak to a course advisor.

What support will I receive?

You will be allocated your own personal tutor who can be contacted via e-mail, telephone, fax or post for help and advice on any aspect of the course.

Many courses require that you submit work to your tutor during the period of study and your tutor will assess your work and pass comments back to you. Your tutor is available to you as much as you need them.

Please be aware that officially the tutor support provided with the course is for a period of 12 months, although if you need longer let us know and we’ll endeavour to extend that.

Will I have to sit an examination?

All of our courses are accredited, so you need to show that you have acquired the knowledge to pass the course – this may involve sitting an examination, but it depends on the course you have chosen.

Some courses require you to be continually assessed throughout the course, while others may require an end of course exam or assignment (which may be completed at home) to be submitted to your tutor.

Certain types of qualifications, A-levels and GCSEs for example, do require you to sit an invigilated exams at a registered test centre. You will need to organise and pay for the examinations yourself, however full details of what you need to do will be available from the centre who are delivering the qualification.

If in doubt, please email ‘’, NCC can then discuss or put you in touch directly with the course provider.

Can I study from outside the UK?

Yes, there are no geographical limits to where you can study.

You just need to be aware that all tutors are based in the UK and work may need to be submitted to them via post, although in most cases e-mail can be used.

Where the course requires that you sit an invigilated exam at a test centre, there are many exam centres outside of the UK. However, we would advise that you check with us before purchasing one of these courses if you want to study from abroad.

Will I receive a qualification when I complete the course?

All of our courses are accredited and you will receive a certificate upon successful completion of the course.

For more information about this please see the section of the website that details how awarding bodies work and what the different types of qualifications are.

Can I take more than one course at a time?

Yes, you can take as many courses as your time allows. But we would recommend that you clearly evaluate how much time you can commit to your courses of study.

The good news is though that if your circumstances change you can always take a break and come back to your studies.

Additionally, discounts are available if you buy more than one course at the same time.

How long will it take for my work to be marked by my tutor?

Your work will be marked and feedback returned to you within 12 working days after submission. This is because our tutors are required to provide detailed, considered feedback to our learners that may take a while to formulate. We find that by working this way, our learners actually complete their course in less time, as they rarely need to submit an assignment more than twice.

Whilst it is possible to submit multiple assignments at the same time, we advise that our learners submit only one at a time. We want our learners to develop as they progress through their course, and find this is best achieved when a student embarks on a new module having taken into account tutor feedback from the previous submission.

Do I need any additional books or equipment to do my course?

No, we provide everything you need to pass your course.

How do I enrol?

Once you have chosen your course, you can either purchase the course online which will enrol you, or you can call our helpline on 0333 3445 690 who will sign you up for the course and arrange to have all your learning materials sent to you.

What if I’ve chosen the wrong course?

If, after receiving the course, you decide it isn’t the right course for you, you can simply return the goods within 14 days and we will send your money back in full for the majority of courses (excluding postage and packaging) or you can choose another course that you feel would suit your needs and ambitions better.

What is the difference between the online and paper versions of courses?

Our online courses are completed through our online learning system after receiving login and access instructions. You will not receive any course materials through the post. The paper based version is posted out in a binder to your home or place of work and requires completion of a portfolio of work that is submitted to your tutor for marking.

Where can I find your Equality and Diversity Policy?

All NCC policies and procedures can be provided on request from NCC directly by emailing or calling 0333 3445 690.

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