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Business & Management

Business Administration Diploma

98% of 100

The Business Administration Diploma aims to provide the learner with knowledge on how a business works and the role of an administration assistant in an organisation.

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Level 3 / Quality Licence Scheme / PI411

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Paper study
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over 12 months and £ deposit

over 12 months and £ deposit


Course summary


Expert Tutoring

12 months tutor support


24hr Access to

Course, assignments & tutor


Endorsed by the

Quality Licence Scheme


NUS Card Eligibility

Enjoy student discounts

Course introduction

This Business Administration Diploma course is designed to provide a foundation from which you can develop expertise in key areas such as business communication, administration, presentations and presenting business data in an accurate and informative way.

Although we communicate with people every day via email, text, phone conversation, this is often on a one to one basis. A business administrator is a person who coordinates larger volumes of communication between groups of people – and this takes skill and knowledge.

The job of a business administrator is to communicate. Clear communication is not only the foundation of a happy, productive working environment but also a pillar of successful project management.

This diploma is a job-ready course. In other words, you will gain the skills and knowledge needed to work in all kinds of industries and sectors. There are eight modules to complete with your progress assessed through tutor-marked assignment and activities.

The modules will examine in depth how to;

  • Work effectively with other people
  • Carry out responsibilities effectively and appropriately within the business environment
  • Ensure health and safety within the workplace
  • Create and maintain professional and appropriate customer relations
  • Store, retrieve and archive business data and information
  • Use IT in information exchange

Successfully completing this course leads to a certificate of achievement from the awarding body, Quality Licence Scheme. This includes a unit learner summary, clearly showing employers the content of this valuable diploma.

Why study business admin courses online?

Studying from home, or distance learning as it is sometimes called, presents you with an accessible and flexible format to your learning, through which you can expand your current skills and abilities.

Online learning courses are a springboard to career progression but also provide an opportunity to explore other avenues, without compromising your current income level. Our business administration courses distance learning packages include support at every step of the way. Study online or, if you prefer, choose the paper-based course.

On successful completion of this diploma course, you could go on to study related courses, or choose to advance your learning with a higher-level course. We also have a range of other specific business admin courses, such as event management or small holding management.

Required knowledge

The good news is that no prior learning knowledge or experience is essential to take this Business Administration Diploma course, meaning the programme is openly available to anyone wishing to study this fascinating subject or further their career in this area.


The Certificate of Achievement from Quality Licence Scheme is gained by successfully completing a series of assignments. Your personal tutor will review, mark and provide you with feedback on your work.


At the end of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course). 

The course has been endorsed under the Quality Licence Scheme. This means that NCC Home Learning has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at QLS Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector. 

The Skills and Education Group’s knowledge and experience of working within the awarding sector enables them to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market. 

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales 

Course modules

  • Module 1: Working Effectively with Other People
  • Module 2: Carrying out your Responsibilities effectively
  • Module 3: Work within your Business Environment
  • Module 4: Health and Safety
  • Module 5: Managing Customer Relations
  • Module 6: Storing, Retrieving and Archiving Information
  • Module 7: Using IT effectively to exchange information
  • Module 8: Operating Office Equipment

Learner support

You will receive the Business Administration Diploma course manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your Business Administration Diploma. You can be assured that 12 month unlimited support is available for your home study Business Administration Diploma course, so there is no need to struggle or feel isolated during your studies.


What is distance learning?

Distance learning is the most flexible and convenient approach to studying. There is no need for you to attend college and, therefore, you can study anytime, any place, anywhere that fits in with your lifestyle. Distance learning programmes are ideal for people who may have a full-time job, or other commitments, that won’t allow them time off to study.

What do I need to do to get started on a course?

You'll need to be able to commit the required time to your studies. We recommend that you choose a course you think will interest you, and help you to achieve your ambitions. If you would like some advice, or further information, please call our helpline free on 0333 3445 690.

To purchase a course, simply click on the ‘Buy now’ button against your chosen course and follow the on screen instructions. Alternatively if you would prefer to purchase the course over the phone, call 0333 3445 690 and speak to one of our expert course advisors.

How does the distance learning/home study method work?

The course operates through a study pack and access to your own personal tutor. Once you have chosen your course we will send you your study pack, which you will be required to work through before completing the course.

Depending on the course you have chosen, you will either be required to complete assignments and submit these for marking as the course progresses and/or be required to sit an end exam. The end exam could be in the form of multiple choice questions, or be an invigilated exam at a registered test centre.

Your completed assignments will need to be sent to your tutor for marking/assessment, you will then receive written feedback and guidance. It may be possible to submit your assignments by email, however you will need to check this with your tutor. Please be aware that your assignments will be maintained by NCCHL for moderation and audit purposes.

These requirements will always be listed on the course description page, so please refer to this for details of what is required for each individual course.

How long should it take to complete a course?

Depending on the course you have chosen, and the amount of time you can commit, it could take from 6 weeks to 12 months to complete your course.

The duration of the course is largely down to you though. The beauty of home learning is that it allows you complete flexibility to fit your studies around your lifestyle and other commitments. You can dedicate as much, or as little, time as you want to your studies - no one will be chasing you for your work or asking why you haven’t submitted an assignment.

We do strongly recommend, though, that before you purchase a course you assess your ability to commit the necessary time to completing the course in a timeframe that will not leave you losing your motivation.

How quickly will I receive my course material?

We guarantee that you will receive your course materials within 5 days of purchase, but for many courses we would anticipate that you will have to wait no more than 48 hours.

The course materials are always sent to you via a tracked courier service, to ensure that you receive your study pack within our stated period.

How much will it cost?

The cost is largely dependent on the type of the course. The longer the course is the higher the cost will be, due to the size of the study pack and the nature of the qualification.

All prices are clearly stated on the course description page and will always be displayed prior to you committing to purchase a course.

Please note that there may be additional fees required should your course have an external assessment, such as A Levels, ICB qualifications etc. To clarify, please speak to a course advisor.

What support will I receive?

You will be allocated your own personal tutor who can be contacted via e-mail, telephone, fax or post for help and advice on any aspect of the course.

Many courses require that you submit work to your tutor during the period of study and your tutor will assess your work and pass comments back to you. Your tutor is available to you as much as you need them.

Please be aware that officially the tutor support provided with the course is for a period of 12 months, although if you need longer let us know and we’ll endeavour to extend that.

Will I have to sit an examination?

All of our courses are accredited, so you need to show that you have acquired the knowledge to pass the course – this may involve sitting an examination, but it depends on the course you have chosen.

Some courses require you to be continually assessed throughout the course, while others may require an end of course exam or assignment (which may be completed at home) to be submitted to your tutor.

Certain types of qualifications, A-levels and GCSEs for example, do require you to sit an invigilated exams at a registered test centre. You will need to organise and pay for the examinations yourself, however full details of what you need to do will be available from the centre who are delivering the qualification.

If in doubt, please email ‘’, NCC can then discuss or put you in touch directly with the course provider.

Can I study from outside the UK?

Yes, there are no geographical limits to where you can study.

You just need to be aware that all tutors are based in the UK and work may need to be submitted to them via post, although in most cases e-mail can be used.

Where the course requires that you sit an invigilated exam at a test centre, there are many exam centres outside of the UK. However, we would advise that you check with us before purchasing one of these courses if you want to study from abroad.

Will I receive a qualification when I complete the course?

All of our courses are accredited and you will receive a certificate upon successful completion of the course.

For more information about this please see the section of the website that details how awarding bodies work and what the different types of qualifications are.

Can I take more than one course at a time?

Yes, you can take as many courses as your time allows. But we would recommend that you clearly evaluate how much time you can commit to your courses of study.

The good news is though that if your circumstances change you can always take a break and come back to your studies.

Additionally, discounts are available if you buy more than one course at the same time.

How long will it take for my work to be marked by my tutor?

Your work will be marked and feedback returned to you within 12 working days after submission. This is because our tutors are required to provide detailed, considered feedback to our learners that may take a while to formulate. We find that by working this way, our learners actually complete their course in less time, as they rarely need to submit an assignment more than twice.

Whilst it is possible to submit multiple assignments at the same time, we advise that our learners submit only one at a time. We want our learners to develop as they progress through their course, and find this is best achieved when a student embarks on a new module having taken into account tutor feedback from the previous submission.

Do I need any additional books or equipment to do my course?

No, we provide everything you need to pass your course.

How do I enrol?

Once you have chosen your course, you can either purchase the course online which will enrol you, or you can call our helpline on 0333 3445 690 who will sign you up for the course and arrange to have all your learning materials sent to you.

What if I’ve chosen the wrong course?

If, after receiving the course, you decide it isn’t the right course for you, you can simply return the goods within 14 days and we will send your money back in full for the majority of courses (excluding postage and packaging) or you can choose another course that you feel would suit your needs and ambitions better.

What is the difference between the online and paper versions of courses?

Our online courses are completed through our online learning system after receiving login and access instructions. You will not receive any course materials through the post. The paper based version is posted out in a binder to your home or place of work and requires completion of a portfolio of work that is submitted to your tutor for marking.

Where can I find your Equality and Diversity Policy?

All NCC policies and procedures can be provided on request from NCC directly by emailing or calling 0333 3445 690.

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Interest-free payment plans for up to a year


Reviews from learners who completed...

Business Administration Diploma

M Byrne

“Easy to enrol”

Easy to enrol. Affordable payment options.

Debbie ,

M Byrne

“Great Experience”

I enjoyed the whole experience.

My tutors feedback always helped build my confidence, making moving onward very easy.

I will be looking at more courses with NCC.


M Byrne

“Brilliant support”

Brilliant feedback and support. Don't have to wait long at all for a reply when I need help, and work is marked virtually the same day.

Kate Watkins,

M Byrne

“Really enjoyed my course!”

I have really enjoyed my course, I have learnt a lot and enjoyed doing my assignments and getting feedback. I would recommend this course to anyone in administration that wants to learn more as the tutors give you all the support you need and are available to talk to. It has filled me with a great sense of achievement knowing that I have down my best. I possibly will be undertaking another course using this site, I am just waiting for the right one to come along. I am wanting to look at doing a basic Marketing course as I do work for that department being the Admin assistant. Thank you for all your help throughout this year.

Lois Williams,

M Byrne


Tutor (Helen O'Byrne) was extremely helpful and efficient at providing feedback.

Whole process was very enjoyable and easy.

Carly Lancaster,

M Byrne

“Would throughly recommend!”

Really helpful tutors, went through a family bereavement and tutors were very understanding in regards to my coursework, can't fault them. Always helpful in their feedback. Would throughly recommend to anyone looking to earn an extra qualification! 5 stars for a reason.

Alice Cook,

M Byrne

“Enjoyed learning with NCC”

I just want to thank to my tutor for her help, support and constructive feedback. I enjoyed learning with NCC.

Sarolta Benes,

M Byrne

“Looking forward to the next one!”

My tutor was a great help throughout all of this. She was on hand to answer questions I had at the start of the course and was efficient with her feedback.
I really enjoyed this course and am looking forward to the next one!

Katie Robinson,

M Byrne

“Business administration Diploma”

Was an interesting course. There was a lot of questions that were repeated but was put in a slightly different way word wise.
The feed back came back quite quickly.
This is the second course I have done with NCC and I find them really trustworthy


M Byrne

“Ray was a great tutor”

I would like to thank Mr Rew for all his support throughout my units, He continually gave me regular and fast feedback, which enabled me to get on with my units and complete the course in a much shorter time, which is always my preference when I am doing courses.

Alison Bevan,

M Byrne

“Interesting and informative”

I enjoyed the course and found it interesting and informative. Also, tutor Ray Rew provided valuable guidance and support throughout.

Sara Thompson,

M Byrne

“Prompt and efficient - very helpful”

I thought that the office staff at NCC Resources were extremely helpful. All of my queries were answered promptly and efficiently. I felt that I was supported throughout my course. My modules were marked very quickly, and the tutor gave useful feedback. Maybe the course handbook could be a little more visually appealing (including photos etc.) and perhaps some of the questions could have more evaluation, for example asking students to evaluate how effective their organisation is in certain areas.

Sarah Bartel,

M Byrne

“A great distance learning provider”

By completing modules I was able to show my understanding of the subject and create a portfolio that I can keep to prove my knowledge.

NCC is a great Distance Learning Provider, excellent service and fantastic value for money. I have recommended you to my colleagues, and will definitely study again.

Danielle Beaumont,

M Byrne


There were times this particular course was frustrating as it appeared to ask the same questions a few times - only worded slightly differently, so if you answered a question thoroughly you found that you were repeating yourself. There may be method in this type of questioning but as an experienced office person I personally found it a little annoying.

Other than that small gripe the customer service and tutor support was excellent. This is the second course I have entered into through NCC (previously HR Diploma Level 3) and I am sure I will do more in the future.

I am looking forward to receiving my certificate in due course.

Janet Thomas,

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