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Health & Social Care

Understanding Mental Health Care Certificate Level 3 RQF

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Qualification Title: TQUK Level 3 Certificate in Understanding Mental Health Care (RQF)
Qualification Number: 601/4647/3

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Level 3 / TQUK RQF / PI138

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Online study
Paper study
Online study
Pay in full
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over 12 months and £ deposit

over 12 months and £ deposit


Course summary


Expert Tutoring

12 months tutor support


24hr Access to

Course, assignments & tutor



Fully accredited course


NUS Card Eligibility

Enjoy student discounts

Course introduction

Eligible for an NUS TOTUM Student card with this course.

This Level 3 Certificate in Understanding Mental Health Care course is suitable for anyone wanting to find out more about mental health and how people with mental health problems can be best supported.  With one in four affected by mental ill health each year, it is possible that the learner has experienced, knows someone with mental health problems or works with individuals experiencing mental ill health.

The purpose of this course is to meet the needs of individuals who support people with mental health problems, but who are not necessarily mental health professionals.  Learners are likely to be in employment, but, as this is a knowledge-based qualification, this is not essential.

Learners may study this course as part of their continued professional development in order to enhance the service they provide, to consolidate their knowledge in the form of a formal qualification and improve their career or academic prospects.

Qualification Title: TQUK Level 3 Certificate in Understanding Mental Health Care (RQF)
Number: 601/4647/3
Total Credits:

Required knowledge

The great news is that you don’t require any previous knowledge to study this course. Whether you currently work in an industry alongside people with mental health conditions or are new to this area this programme will assist you with your personal development.


The course is assessed through a series of tutor marked assignments. The learner will be required to complete an assignment at the end of each module. Once all assignments have been passed the course will be passed over to moderation for completion.

Awarding organisation

Training Qualification UK are one of the newest, most dynamic awarding organisations in the industry, seeking to bring a fresh approach and excellent service to training providers, colleges and learners. TQUK qualifications are designed by leading professionals and delivered to centres and learners with integrity and compliance in mind. TQUK have rigorous quality assurance controls and procedures in place and are committed to maintaining the highest standards of customer service, qualification delivery and assessment.

TQUK are fully approved as an awarding organisation by Ofqual and award RQF courses in a number of sectors. RQF courses have various credits values which can be applied to the National Credit Transfer System. TQUK accredit courses which are developed by industry experts and work hand in hand with organisations ensuring the calibre and worth of courses provided.

Course units

Unit 1: Understand the legal, policy and service framework in mental health
Unit 2: Principles for implementing duty of care in health, social care or children’s and young people’s settings
Unit 3: Understand mental well-being and mental health promotion
Unit 4: Understand mental health problems
Unit 5: Understand mental health interventions
Unit 6: Understand care and support planning and risk management in mental health

Learner support

Each learner will be assigned a personal tutor who will be on hand to answer any questions you may have throughout the duration of your studies. The learner will have access to 12 months tutor support via mail and email.


What is distance learning?

Distance learning is the most flexible and convenient approach to studying. There is no need for you to attend college and, therefore, you can study anytime, any place, anywhere that fits in with your lifestyle. Distance learning programmes are ideal for people who may have a full-time job, or other commitments, that won’t allow them time off to study.

What do I need to do to get started on a course?

You'll need to be able to commit the required time to your studies. We recommend that you choose a course you think will interest you, and help you to achieve your ambitions. If you would like some advice, or further information, please call our helpline free on 0333 3445 690.

To purchase a course, simply click on the ‘Buy now’ button against your chosen course and follow the on screen instructions. Alternatively if you would prefer to purchase the course over the phone, call 0333 3445 690 and speak to one of our expert course advisors.

How does the distance learning/home study method work?

The course operates through a study pack and access to your own personal tutor. Once you have chosen your course we will send you your study pack, which you will be required to work through before completing the course.

Depending on the course you have chosen, you will either be required to complete assignments and submit these for marking as the course progresses and/or be required to sit an end exam. The end exam could be in the form of multiple choice questions, or be an invigilated exam at a registered test centre.

Your completed assignments will need to be sent to your tutor for marking/assessment, you will then receive written feedback and guidance. It may be possible to submit your assignments by email, however you will need to check this with your tutor. Please be aware that your assignments will be maintained by NCCHL for moderation and audit purposes.

These requirements will always be listed on the course description page, so please refer to this for details of what is required for each individual course.

How long should it take to complete a course?

Depending on the course you have chosen, and the amount of time you can commit, it could take from 6 weeks to 12 months to complete your course.

The duration of the course is largely down to you though. The beauty of home learning is that it allows you complete flexibility to fit your studies around your lifestyle and other commitments. You can dedicate as much, or as little, time as you want to your studies - no one will be chasing you for your work or asking why you haven’t submitted an assignment.

We do strongly recommend, though, that before you purchase a course you assess your ability to commit the necessary time to completing the course in a timeframe that will not leave you losing your motivation.

How quickly will I receive my course material?

We guarantee that you will receive your course materials within 5 days of purchase, but for many courses we would anticipate that you will have to wait no more than 48 hours.

The course materials are always sent to you via a tracked courier service, to ensure that you receive your study pack within our stated period.

How much will it cost?

The cost is largely dependent on the type of the course. The longer the course is the higher the cost will be, due to the size of the study pack and the nature of the qualification.

All prices are clearly stated on the course description page and will always be displayed prior to you committing to purchase a course.

Please note that there may be additional fees required should your course have an external assessment, such as A Levels, ICB qualifications etc. To clarify, please speak to a course advisor.

What support will I receive?

You will be allocated your own personal tutor who can be contacted via e-mail, telephone, fax or post for help and advice on any aspect of the course.

Many courses require that you submit work to your tutor during the period of study and your tutor will assess your work and pass comments back to you. Your tutor is available to you as much as you need them.

Please be aware that officially the tutor support provided with the course is for a period of 12 months, although if you need longer let us know and we’ll endeavour to extend that.

Will I have to sit an examination?

All of our courses are accredited, so you need to show that you have acquired the knowledge to pass the course – this may involve sitting an examination, but it depends on the course you have chosen.

Some courses require you to be continually assessed throughout the course, while others may require an end of course exam or assignment (which may be completed at home) to be submitted to your tutor.

Certain types of qualifications, A-levels and GCSEs for example, do require you to sit an invigilated exams at a registered test centre. You will need to organise and pay for the examinations yourself, however full details of what you need to do will be available from the centre who are delivering the qualification.

If in doubt, please email ‘’, NCC can then discuss or put you in touch directly with the course provider.

Can I study from outside the UK?

Yes, there are no geographical limits to where you can study.

You just need to be aware that all tutors are based in the UK and work may need to be submitted to them via post, although in most cases e-mail can be used.

Where the course requires that you sit an invigilated exam at a test centre, there are many exam centres outside of the UK. However, we would advise that you check with us before purchasing one of these courses if you want to study from abroad.

Will I receive a qualification when I complete the course?

All of our courses are accredited and you will receive a certificate upon successful completion of the course.

For more information about this please see the section of the website that details how awarding bodies work and what the different types of qualifications are.

Can I take more than one course at a time?

Yes, you can take as many courses as your time allows. But we would recommend that you clearly evaluate how much time you can commit to your courses of study.

The good news is though that if your circumstances change you can always take a break and come back to your studies.

Additionally, discounts are available if you buy more than one course at the same time.

How long will it take for my work to be marked by my tutor?

Your work will be marked and feedback returned to you within 12 working days after submission. This is because our tutors are required to provide detailed, considered feedback to our learners that may take a while to formulate. We find that by working this way, our learners actually complete their course in less time, as they rarely need to submit an assignment more than twice.

Whilst it is possible to submit multiple assignments at the same time, we advise that our learners submit only one at a time. We want our learners to develop as they progress through their course, and find this is best achieved when a student embarks on a new module having taken into account tutor feedback from the previous submission.

Do I need any additional books or equipment to do my course?

No, we provide everything you need to pass your course.

How do I enrol?

Once you have chosen your course, you can either purchase the course online which will enrol you, or you can call our helpline on 0333 3445 690 who will sign you up for the course and arrange to have all your learning materials sent to you.

What if I’ve chosen the wrong course?

If, after receiving the course, you decide it isn’t the right course for you, you can simply return the goods within 14 days and we will send your money back in full for the majority of courses (excluding postage and packaging) or you can choose another course that you feel would suit your needs and ambitions better.

What is the difference between the online and paper versions of courses?

Our online courses are completed through our online learning system after receiving login and access instructions. You will not receive any course materials through the post. The paper based version is posted out in a binder to your home or place of work and requires completion of a portfolio of work that is submitted to your tutor for marking.

Where can I find your Equality and Diversity Policy?

All NCC policies and procedures can be provided on request from NCC directly by emailing or calling 0333 3445 690.

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Reviews from learners who completed...

Understanding Mental Health Care Certificate Level 3 RQF

M Byrne

“Provides a needed service with a…”

Provides a needed service with a fantastic variety of courses with pay-monthly options available! A brilliant way to learn.

Matthew Fletcher,

M Byrne

“Would 100% recommend NCC Home Learning”

After searching many, many company's offering online courses I almost gave up and got disheartened by it. Most company's charge a ridiculous amount of money and if you want to pay in instalments you more than likely have to pay over £100 extra for their fee costs. I gave it one last chance to find a course I wanted to study and I stumbled onto NCC Home learning. I thought this is to be good to true offering loads of subjects prices are very reasonable and no fee on instalments for my course! I was shocked so I signed up and within a week I received my course modules and few days later a tutor. Quick and Responsive!!

It's hard to find the motivation to study from home when I'm working full time, I'm a wife, own a house, battling my own demons of depression and having dyslexia. But each module kept me interested and found myself search more and more about mental health. My tutor is amazing and has given feedback on every piece of coursework I have done. The module book is so descriptive and well presented that it is helping me achieve my goal in completing this course. This course has not only helped give me an insight into my own mental health but how I can help other people who are suffering with mental health also.

I would like to say a huge thank you to my Tutor that has been supportive and would like to say a huge thank you to NCC Home Learning without you I wouldn't of been In the job I am in now!. If your looking at starting a course I would 100% recommend NCC Home Learning. It's never to late to learn and also it improves your mental well being. I am already looking at work course to do next as there are so many to chose from. Thanks again!

Vickie Cotton,

M Byrne

“Would certainly recommend NCC”

The feedback I received from Wendy Smith was prompt and instructive.
The correspondence between myself and Shaun Connick was immediate and helpful.
I will consider using NCC Home Learning again and would certainly recommend NCC to my friends.

Jeffrey Smith,

M Byrne

“Would highly recommend to others”

Thank you very much for the support received from my Tutor Wendy Smith. Help me in areas I might of struggled with. I enjoyed the course which is very relevant to my job. Not sure at stage what further education I will be doing. Thanks again, Dave. Would highly recommend to others.

Dave Jones,

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