Tutor Training Programme - Events & Customer Service
Our in-house training programme consists of three accredited courses within Events Management & Customer Service. Completion of the programme aims to provide the student with the required knowledge and accreditations to become a tutor for this subject area.
Level 3 / Quality Licence Scheme / PI805
over 12 months and £ deposit
over 12 months and £ deposit
12 months expert tutor support
24 hour access
Fully accredited course
Quality Licence Scheme
This comprehensive Tutor Training Programme- Events & Customer Service course bundle will equip you with the required knowledge to become a tutor within this subject area. The courses included in this customised qualification are as followed:
Event Management Diploma (Level 3, Quality Licence Scheme)
Event management courses are highly valued. Over the course of 11 modules, you will cover the fundamentals of event management and planning. You will look at action plans and task lists, so that everything that needs to be done before, during and after the event, is completed.
Customer Service Diploma (Level 3, Quality Licence Scheme)
Customer service is important for any business. In a competitive marketplace, excellent customer service will set a business apart from its competitors. This course will address key areas of customer service. Such as, understanding what customer service is, the rules and principles. Working with others within the business to improve customer service and promote continuous improvements in customer service.
Education and Training Award (Level 3, TQUK RQF)
The Level 3 Award in Education and Training is an accredited qualification on the RQF framework, regulated by Ofqual. The qualification is an introductory, knowledge-based teaching qualification which can be undertaken by individuals who are not yet in a teaching role (pre-service), or are currently teaching (in-service). Learners must achieve a minimum of 12 credits from three mandatory unit groups to be awarded the Level 3 Award in Education and Training (RQF).
Please Note: The learner will be required to complete a practical Micro-Teach assessment as part of the qualification.
No prior learning knowledge or experience is needed to enrol on this training programme.
The course is completed online via our LMS (Learner Management System). The student will complete the programme by submitting a number of assignments to be assessed by an expert tutor. There is no limit on the number of submissions per assignment. On completion of the training programme you will need to pass an online tutor suitability test - this will be a short, non-timed online exercise to see if you are suitable for a tutoring role.
Both the Event Management Diploma Level 3 and the Customer Service Diploma have been endorsed under the Quality Licence Scheme. The provider has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. As part of the Events & Customer Service Tutor Training Programme you will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of all 3 courses) for the relevant QLS part of this course.
The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at QLS Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector. The Skills and Education Group’s knowledge and experience of working within the awarding sector enables them to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.
The third course included within this Tutor Training Programme is the award in Education and Training Level 3 RQF. It is part of TQUK. Training Qualification UK are one of the newest, most dynamic awarding organisations in the industry, seeking to bring a fresh approach and excellent service to training providers, colleges and learners. TQUK qualifications are designed by leading professionals and delivered to centres and learners with integrity and compliance in mind. TQUK have rigorous quality assurance controls and procedures in place and are committed to maintaining the highest standards of customer service, qualification delivery and assessment.
TQUK are fully approved as an awarding organisation by Ofqual and award RQF courses in a number of sectors. RQF courses have various credits values which can be applied to the National Credit Transfer System. TQUK accredit courses which are developed by industry experts and work hand in hand with organisations ensuring the calibre and worth of courses provided.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales.
Part 1: Event Management Diploma Level 3
Module 1: Introduction to event management
Module 2: Introduction to the Event Planning Process
Module 3: The Venue
Module 4: Catering
Module 5: Entertainment
Module 6: Photographic and Audio-Visual Requirements
Module 7: Staging the Event
Module 8: Preparing Event Proposals
Module 9: Marketing and Selling your Events Planning Service
Module 10: Setting up your Business.
Module 11: Preparing your own Task Lists and Action Plans.
Part 2: Customer Service Diploma
Module 1: Understanding customer service.
Module 2: Knowing the customer service rules.
Module 3: Making customer service personal.
Module 4: Improving the customer relationship.
Module 5: Monitoring and solving customer service problems.
Module 6: Processing customer service complaints
Module 7: Working with others to improve customer service.
Module 8: Promoting continuous improvement in customer service.
Module 9: Developing customer service skills.
Part 3: Education and Training Award Level 3 RQF
Unit 1: Understanding Roles, Responsibilities and Relationships in Education and Training.
Unit 2: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training.
Unit 3: Session Planning and Micro Teach Skills.
Unit 4: Understanding Assessment in Education and Training.
Please Note: that the third unit in this part of the Tutor Training Programme is aimed at preparing you for the micro-teach assessment and there are no other assignments/assessments for this unit.
You will be provided with comprehensive materials designed to provide you with everything required to complete your programme. You will have your own dedicated tutor who will guide you through your coursework and answer any questions. Additionally our student support team are happy to offer help where needed by email or phone.
NCC originally stood for the National Consortium of FE (Further Education) Colleges. This brought together the FE Colleges to achieve the best provision. Regular national meetings were attended by both Colleges and Government agencies who funded them. This was very helpful to them both to best deliver training to their students.
For more than 25 years NCC has supplied FE Colleges with learning materials as well as student marketing.
NCC now specialise in online training of a very high quality to students both self-funded, paid for by schools, employers and training providers.
Distance learning is the most flexible and convenient approach to studying. There is no need for you to attend college and you can study anytime, anyplace, anywhere that fits in with your lifestyle. Distance learning programmes are ideal for people who may have a job, family commitments, or any other commitment that won’t allow them time off to study.
Both our online and paper courses are completed via an online learning portal (LMS) which you can access after you receive your login details by email. Please ensure that you check your junk email if you do not receive your login details within 48 hours.
All learners will submit their assignments, receive feedback and correspond with their tutor directly through the LMS. If you require help from our support team, then simply email firstname.lastname@example.org.
If you opt for the online course, you will not receive any course materials through the post. Everything is available via the LMS.
If you opt for the paper version, you are simply paying for a study book to be printed and posted to your home, or place of work. You will use this book as a reference guide, but you will still be required to upload your assignments and correspond with your tutor via the LMS.
If you are unable to access our online LMS, we do have alternative options available, so please email email@example.com in order to request further support.
To purchase a course, simply click on the ‘Buy now’ button against your chosen course and follow the on screen instructions. Alternatively if you would prefer to purchase the course over the phone, call 0333 3445 690 and speak to one of our expert course advisors.
The cost largely depends on the type and size of the course. The course cost is determined by the expenses associated with its provision, taking into consideration the course's size and complexity, development costs, the presence of a study materials, and the level of tutor support required. Some courses also necessitate additional in-person assessments by assessors, which incur additional expenses and consequently affect the course's cost.
All prices are clearly stated on the course description page and will always be displayed prior to you committing to purchase a course.
Please note that there may be additional fees required should your course require an external invigilated assessment, such as A Levels, ICB qualifications etc. To clarify, please speak to a course advisor.
Once you've chosen your course, you have two options for enrolment:
- You can purchase the course online by clicking the "Buy now" button, which will enrol you automatically.
- Alternatively, you can call our helpline at 0333 3445 690, and our expert course advisors will assist you in signing up for the course and arrange for the delivery of any requested additional learning materials to your address.
All courses are available to purchase in full or via affordable monthly payments over 12 months. A £29 non-refundable deposit is required for monthly payments, and you will be required to set up a monthly direct debit.
We do not require you to complete a credit check to sign up for monthly payments.
We guarantee that you will receive any course materials ordered within 5 working days of registering, but for many of our courses it may take no more than 48 hours.
The course materials are always sent to you via a tracked courier service, to ensure that you receive your study book within our stated period.
All the relevant information required to complete your course is available via the LMS. Additional research via the internet is encouraged, depending on the level you are working at, to bolster knowledge of the subject area.
There is no requirement to purchase any additional materials.
You will have access to a dedicated personal tutor whom you can contact through the Learning Management System (LMS) for assistance and guidance on any course-related matters. Your tutor will only initiate contact in response to your messages. If you encounter any difficulties reaching your tutor, please don't hesitate to email us at firstname.lastname@example.org
Many courses require you to submit work to your tutor during the period of study, and your tutor will assess your work and provide feedback to you within 10 working days. Your tutor is available to you as much as you need them.
Please note that the course includes tutor support for a duration of 12 months. If you require additional time, please inform us, and we will make every effort to provide you with an option for a paid extension, if feasible, to assist you in completing your course.
Please be aware that our tutors are actively assisting multiple learners, and to ensure they are not inundated with excessive workloads, we have implemented a policy limiting learners to submitting a maximum of three units of work for evaluation at any given time. We recommend that you upload your completed units as you finish them. This way, you can benefit from your tutor's feedback to enhance your future assignment submissions.
Your work will be marked and feedback returned to you within 10 working days after submission. This is because our tutors are required to provide detailed, considered feedback to our learners that may take a while to formulate. We find that by working this way, our learners actually complete their course in less time, as they rarely need to submit an assignment more than twice.
Whilst it is possible to submit multiple assignments at the same time, we advise that our learners submit only one at a time. We want our learners to develop as they progress through their course, and find this is best achieved when a student embarks on a new module having taken into account tutor feedback from the previous submission.
Kindly note that our tutors are currently supporting multiple learners simultaneously. In order to maintain a balanced workload for them, we have established a policy that restricts learners to submitting a maximum of three units of work for evaluation at any given time.
Depending on the course you have chosen, and the amount of time you can commit, it could take from 6 weeks to 12 months to complete your course. Your end of support date is when you need to have your course copmpleted by in order to be able to be certificated, this is usually 12 months from purchase.
The duration of the course is largely down to you. The beauty of home learning is that it allows you complete flexibility to fit your studies around your lifestyle and other commitments. You can dedicate as much, or as little, time as you want to your studies - no one will be chasing you for your work or asking why you haven’t submitted an assignment.
We do strongly recommend, though, that before you purchase a course you assess your ability to commit the necessary time to completing the course in a timeframe that will not leave you losing your motivation.
All of our courses are accredited, so you need to show that you have acquired the knowledge to pass the course – this may involve sitting an examination, but it depends on the course you have chosen.
Some courses require you to be continually assessed throughout the course, while others may require an end of course exam or assignment (which may be completed at home) to be submitted to your tutor.
Certain types of qualifications, A-levels and GCSEs for example, do require you to sit invigilated exams at a registered test centre. You will need to organise and pay for the examinations yourself, however full details of what you need to do will be available from the centre who are delivering the qualification.
If in doubt, please email email@example.com, NCC can then discuss or put you in touch directly with the course provider.
All of our courses are accredited and you will receive a certificate upon successful completion of the course.
For more information about this please see the section of the website that details how awarding bodies work and what the different types of qualifications are: https://www.ncchomelearning.co.uk/awarding-organisations
Yes, you can take as many courses as your time allows, but we would recommend that you clearly evaluate how much time you can commit to your courses of study.
The good news is that if your circumstances change you can always take a limited break and come back to your studies to save your paid for support.
If you decide to enrol on more than one course at the same time, speak to our enquiries team for any bundle deals or offers.
Certainly, in most instances, there are no geographical constraints on where you can undertake your studies. However, it's important to note that specific courses may be subject to geographical limitations imposed by the Awarding Organisation, and these restrictions will be clearly stated in the course description.
You just need to be aware that all tutors are based in the UK and work may need to be submitted to them via post, although in most cases e-mail can be used.
Where the course requires that you sit an invigilated exam at a test centre, there are many exam centres outside of the UK. However, we would advise that you check with us before purchasing one of these courses if you want to study from abroad.
If, after receiving the course, you decide it isn’t the right course for you, you may return the materials within 14 days, provided you have not yet submitted any coursework for evaluation. Please note that you will be responsible for covering the return shipping costs. We will refund your payment, minus a non-refundable deposit of £29. Additionally, you have the option to select an alternative course that better matches your goals and aspirations.
For any help on cancelling your course please email firstname.lastname@example.org, we will only deal with cancellation enquiries via email.
Totum is the new brand for UK student cards and replaces the old NUS student card. NCC students are eligible to sign-up for the Totum card where applicable, giving access to a multitude of retail, food and travel special discounts. For more information, you can visit their website: https://www.totum.com/
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