Customer Service Diploma
With this Customer Service Diploma, you will gain valuable insight, as well as various skills and tools for offering improved customer service – and progressing your career too!
Level 3 / Quality Licence Scheme / PI312
over 12 months and £ deposit
over 12 months and £ deposit
12 months tutor support
24hr Access to
Course, assignments & tutor
Endorsed by the
Quality Licence Scheme
NUS Card Eligibility
Enjoy student discounts
Customer service is important for any business. In a competitive marketplace, excellent customer service will set a business apart from its competitors.
Customer service or relations have come under more pressure in the social media age. Many disgruntled customers will often vent their anger and dissatisfaction online for the whole world to see. A skilled customer service representative should be able to handle all complaints, queries and praise effectively and efficiently.
This requires skill and knowledge, two things that you will have on successful completion of our Customer Service Diploma.
This course consists of tutor-marked assessments and activities completed at the end of each module. This allows your tutor to monitor your progress and feedback on your work. You can ask for support from your tutor at any time.
Effective customer service puts a business in front of its competitors which is why customer service courses online address key areas such as;
- Understanding what customer service is, the rules and principles
- Making customer service about the customers, and not what is right for the company
- Improving customer relations
- Monitoring customer complaints and acting to solve the source of the problem if possible
- Processing complaints and acting on them
- Working with others within the business to improve customer service
- Promote continuous improvements in customer service
Finally, the course addresses the key skills needed to run an effective customer service department.
Why opt for a customer service home study course?
Studying from home opens up so many possibilities for many students. Studying customer service courses online allows you to study at your own pace and in your own time. You can also study for a new career without giving up your current job or cutting hours. This increased flexibility makes online studying accessible for many people.
You can choose to study a paper-based copy of this course, or access learning materials online via our learning portal.
After successfully completing this course, you may wish to carry on studying with NCC. We offer a range of related courses, such as Business Administration diplomas and courses.
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about the study of Customer Service and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support
The Certificate of Achievement from Quality Licence Scheme is gained by successfully completing a series of assignments. Your personal tutor will review, mark and provide you with feedback on your wor
At the end of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the Quality Licence Scheme. This means that NCC Home Learning has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at QLS Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.
The Skills and Education Group’s knowledge and experience of working within the awarding sector enables them to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
Unit 1: Understanding customer service
Unit 2: Knowing the customer service rules
Unit 3: Making customer service personal
Unit 4: Improving the customer relationship
Unit 5: Monitoring and solving customer service problems
Unit 6: Processing customer service complaints
Unit 7: Working with others to improve customer service
Unit 8: Promoting continuous improvement in customer service
Unit 9: Developing customer service skills
You will receive the course manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that 12 month unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.
NCC originally stood for the National Consortium of FE (Further Education) Colleges. This brought together the FE Colleges to achieve the best provision. Regular national meetings were attended by both Colleges and Government agencies who funded them. This was very helpful to them both to best deliver training to their students.
For more than 25 years NCC has supplied FE Colleges with learning materials as well as student marketing.
NCC now specialise in online training of a very high quality to students both self-funded, paid for by schools, employers and training providers.
Distance learning is the most flexible and convenient approach to studying. There is no need for you to attend college and you can study anytime, anyplace, anywhere that fits in with your lifestyle. Distance learning programmes are ideal for people who may have a job, family commitments, or any other commitment that won’t allow them time off to study.
Both our online and paper courses are completed via an online learning portal (LMS) which you can access after you receive your login details by email. Please ensure that you check your junk email if you do not receive your login details within 48 hours.
All learners will submit their assignments, receive feedback and correspond with their tutor directly through the LMS. If you require help from our support team, then simply email [email protected].
If you opt for the online course, you will not receive any course materials through the post. Everything is available via the LMS.
If you opt for the paper version, you are simply paying for a study book to be printed and posted to your home, or place of work. You will use this book as a reference guide, but you will still be required to upload your assignments and correspond with your tutor via the LMS.
If you are unable to access our online LMS, we do have alternative options available, so please email [email protected] in order to request further support.
To purchase a course, simply click on the ‘Buy now’ button against your chosen course and follow the on screen instructions. Alternatively if you would prefer to purchase the course over the phone, call 0333 3445 690 and speak to one of our expert course advisors.
The cost largely depends on the type and size of the course. The course cost is determined by the expenses associated with its provision, taking into consideration the course's size and complexity, development costs, the presence of a study materials, and the level of tutor support required. Some courses also necessitate additional in-person assessments by assessors, which incur additional expenses and consequently affect the course's cost.
All prices are clearly stated on the course description page and will always be displayed prior to you committing to purchase a course.
Please note that there may be additional fees required should your course require an external invigilated assessment, such as A Levels, ICB qualifications etc. To clarify, please speak to a course advisor.
Once you've chosen your course, you have two options for enrolment:
- You can purchase the course online by clicking the "Buy now" button, which will enrol you automatically.
- Alternatively, you can call our helpline at 0333 3445 690, and our expert course advisors will assist you in signing up for the course and arrange for the delivery of any requested additional learning materials to your address.
All courses are available to purchase in full or via affordable monthly payments over 12 months. A £29 non-refundable deposit is required for monthly payments, and you will be required to set up a monthly direct debit.
We do not require you to complete a credit check to sign up for monthly payments.
We guarantee that you will receive any course materials ordered within 5 working days of registering, but for many of our courses it may take no more than 48 hours.
The course materials are always sent to you via a tracked courier service, to ensure that you receive your study book within our stated period.
All the relevant information required to complete your course is available via the LMS. Additional research via the internet is encouraged, depending on the level you are working at, to bolster knowledge of the subject area.
There is no requirement to purchase any additional materials.
You will have access to a dedicated personal tutor whom you can contact through the Learning Management System (LMS) for assistance and guidance on any course-related matters. Your tutor will only initiate contact in response to your messages. If you encounter any difficulties reaching your tutor, please don't hesitate to email us at [email protected]
Many courses require you to submit work to your tutor during the period of study, and your tutor will assess your work and provide feedback to you within 10 working days. Your tutor is available to you as much as you need them.
Please note that the course includes tutor support for a duration of 12 months. If you require additional time, please inform us, and we will make every effort to provide you with an option for a paid extension, if feasible, to assist you in completing your course.
Please be aware that our tutors are actively assisting multiple learners, and to ensure they are not inundated with excessive workloads, we have implemented a policy limiting learners to submitting a maximum of three units of work for evaluation at any given time. We recommend that you upload your completed units as you finish them. This way, you can benefit from your tutor's feedback to enhance your future assignment submissions.
Your work will be marked and feedback returned to you within 10 working days after submission. This is because our tutors are required to provide detailed, considered feedback to our learners that may take a while to formulate. We find that by working this way, our learners actually complete their course in less time, as they rarely need to submit an assignment more than twice.
Whilst it is possible to submit multiple assignments at the same time, we advise that our learners submit only one at a time. We want our learners to develop as they progress through their course, and find this is best achieved when a student embarks on a new module having taken into account tutor feedback from the previous submission.
Kindly note that our tutors are currently supporting multiple learners simultaneously. In order to maintain a balanced workload for them, we have established a policy that restricts learners to submitting a maximum of three units of work for evaluation at any given time.
Depending on the course you have chosen, and the amount of time you can commit, it could take from 6 weeks to 12 months to complete your course. Your end of support date is when you need to have your course copmpleted by in order to be able to be certificated, this is usually 12 months from purchase.
The duration of the course is largely down to you. The beauty of home learning is that it allows you complete flexibility to fit your studies around your lifestyle and other commitments. You can dedicate as much, or as little, time as you want to your studies - no one will be chasing you for your work or asking why you haven’t submitted an assignment.
We do strongly recommend, though, that before you purchase a course you assess your ability to commit the necessary time to completing the course in a timeframe that will not leave you losing your motivation.
All of our courses are accredited, so you need to show that you have acquired the knowledge to pass the course – this may involve sitting an examination, but it depends on the course you have chosen.
Some courses require you to be continually assessed throughout the course, while others may require an end of course exam or assignment (which may be completed at home) to be submitted to your tutor.
Certain types of qualifications, A-levels and GCSEs for example, do require you to sit invigilated exams at a registered test centre. You will need to organise and pay for the examinations yourself, however full details of what you need to do will be available from the centre who are delivering the qualification.
If in doubt, please email [email protected], NCC can then discuss or put you in touch directly with the course provider.
All of our courses are accredited and you will receive a certificate upon successful completion of the course.
For more information about this please see the section of the website that details how awarding bodies work and what the different types of qualifications are: https://www.ncchomelearning.co.uk/awarding-organisations
Yes, you can take as many courses as your time allows, but we would recommend that you clearly evaluate how much time you can commit to your courses of study.
The good news is that if your circumstances change you can always take a limited break and come back to your studies to save your paid for support.
If you decide to enrol on more than one course at the same time, speak to our enquiries team for any bundle deals or offers.
Certainly, in most instances, there are no geographical constraints on where you can undertake your studies. However, it's important to note that specific courses may be subject to geographical limitations imposed by the Awarding Organisation, and these restrictions will be clearly stated in the course description.
You just need to be aware that all tutors are based in the UK and work may need to be submitted to them via post, although in most cases e-mail can be used.
Where the course requires that you sit an invigilated exam at a test centre, there are many exam centres outside of the UK. However, we would advise that you check with us before purchasing one of these courses if you want to study from abroad.
If, after receiving the course, you decide it isn’t the right course for you, you may return the materials within 14 days, provided you have not yet submitted any coursework for evaluation. Please note that you will be responsible for covering the return shipping costs. We will refund your payment, minus a non-refundable deposit of £29. Additionally, you have the option to select an alternative course that better matches your goals and aspirations.
For any help on cancelling your course please email [email protected], we will only deal with cancellation enquiries via email.
Totum is the new brand for UK student cards and replaces the old NUS student card. NCC students are eligible to sign-up for the Totum card where applicable, giving access to a multitude of retail, food and travel special discounts. For more information, you can visit their website: https://www.totum.com/
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Interest-free payment plans for up to a year
Reviews from learners who completed...
Customer Service Diploma
“Very helpful course!”
Customer Service Diploma is a very good course if your role involves dealing with customers every day and I would recommend it to anyone as every role includes some type of customer service. I have no complaints about NCC Home Learning - they provide very good feedback from completed modules and give good advice on how to improve next time.
Thank you :)
“Excellent customer service and course”
I would highly recommend ncc courses as I was extremely impressed with the course work, tutor support, customer service, administration and aftercare service. I thoroughly enjoyed being a student of ncc.
“I am proud of my achievements”
I would like to say a huge Thank you to Sally Swift and my tutor Ray Rew for supporting me through this course. They were both very helpful, supportive and prompt with their replies and reviews on my course work. I thoroughly enjoyed the course and although I found out I knew quite a lot about Customer Service already, this course gave me the confidence to put forward my ideas and thoughts in return earning the respect and trust from my company and colleagues to give me more responsibilities within my present role. This has also surprised me and allowed me to be proud of my achievements. Thank you so much.
“I am planning to complete other courses with NCC!”
I have found this course completely enjoyable and full of professional information, which has been relevant to my workplace. Added to this the wonderful support and liaison with my tutor, Kelly Barfoot, has only added to the experience. Such is my satisfaction, that I am planning to complete further courses through NCC.
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