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Principles of Customer Service Certificate QCF

Learners will take a comprehensive look into customer service and the skills needed to work in this sector.

Level 3 / NCFE Certificate / OLC17

WAS £438.00

NOW £365.00 or only £35.00 initial deposit

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Choose how you want to pay

Course Title:Principles of Customer Service Certificate QCF

Awarding Body:NCFE

Average Duration:200 hrs

Course Support:12 months expert tutor support

Whether you’re naturally a sociable person and love engaging with new people or you simply get a thrill out of assisting customers and fulfilling their queries; our NCFE Level 3 Certificate in Principles of Customer Service QCF can help you to take this passion to the next level and beyond.

Not only do you walk away from this intuitive online learning course with a certified qualification; our course is designed to equip you with the skills, knowledge and training to succeed within the customer service sector.

The reality is every business aspires to create a quality customer service team to improve their chances of converting potential clients into fully fledged customers. To achieve this it is imperative to create an environment where customers feel appreciated and receive a service that feels sincere and genuine.

This is where understanding the principles of customer service helps. By understanding its concepts and practices, as well as business markets, budgeting, financial management and customer retention; this knowledge can be used to strengthen your interactions with customers and give you a competitive edge against other businesses.

Luckily, our NCFE Level 3 Certificate in Principles of Customer Service can offer you all of these insights and more so you can confidently work within this field, take a position in a variety of customer service roles and know exactly what is required to fulfil this position to the highest standard.

More importantly, by offering you a comprehensive look into customer service, our exclusive online learning course can help strengthen your CV and give you an added edge in your applications.

This is further heightened by the fact that every course unit strives to build your understanding whilst giving you the flexibility to explore, develop and find your career niche as you’ll be trained to enter customer service roles at a number of different levels.

Unit 1: Understand the customer service environmen

  • Understand the concepts and practices underpinning customer service delivery
  • Understand the relationship between customer service and a brand
  • Understand the structure of customer service
  • Understand the implications of legislation on customer service delivery
  • Understand how to organise customer service delivery

  • Unit 2: Understand how to resolve customers’ problems and complaints

  • Understand the monitoring and resolution of customers’ problems
  • Understand the monitoring and resolution of customers’ complaints

  • Unit 3: Understand customers and customer retention

  • Understand Customer Relationship Management (CRM)
  • Understand customer retention
  • Understand the measurement of customer satisfaction

  • Unit 4: Principles of business

  • Understand business markets
  • Understand business innovation and growth
  • Understand financial management
  • Understand business budgeting
  • Understand sales and marketing

  • Unit 5: Understand how to monitor customer service interactions and feedback

  • Understand how to monitor the quality of customer service interactions
  • Understand how to gather, analyse and interpret customer feedback

  • Unit 6: Understand equality, diversity and inclusion in the workplace

  • Understand the organisational aspects of equality, diversity and inclusion in the workplace
  • Understand the personal aspects of equality, diversity and inclusion in the workplace

  • Unit 7: Understand how to manage performance and conflict in the workplace

  • Understand the management of team performance
  • Understand the management of underperformance in the workplace
  • Understand the principles of conflict management
  • Course Info

    Course Title:Principles of Customer Service Certificate QCF

    Awarding Body:NCFE

    Average Duration:200 hrs

    Course Support:12 months expert tutor support

    Required Knowledge

    As with most of our NCFE courses, no prior experience or practical knowledge is required in order to enrol. If you are new to the idea of customer service or simply want to broaden your qualifications by adding this new area to your CV, then you can readily apply for this course with no issues.

    Assessment

    To achieve this NCFE Level 3 Certificate in Principles of Customer Service you will need to submit and pass 8 written assignments. These essay-style assignments are structured around the syllabus taught on each of the 7 units and are designed to test your understanding, knowledge and absorption of the topics taught within the course materials.

    Once reviewed and marked by your personal tutor, you’ll receive invaluable feedback that can be used to bolster your grades and strengthen future assignments

    NOTE: All certification fees are included within the course price.

    Awarding Organisation

    Upon completion of this qualification you’ll be awarded an NCFE Level 3 Certificate and an OLC Certificate.

    NCFE is a national Awarding Organisation that is passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. They are recognised as an Awarding Organisation by the qualification regulators for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

    This fantastic NCFE qualification is split into 7 in-depth units

    Unit 1: Understand the customer service environment

    Unit 2: Understand how to resolve customers’ problems and complaints

    Unit 3: Understand customers and customer retention

    Unit 4: Principles of business

    Unit 5: Understand how to monitor customer service interactions and feedback

    Unit 6: Understand equality, diversity and inclusion in the workplace

    Unit 7: Understand how to manage performance and conflict in the workplace

    Designed to broaden your understanding of the need for quality, customer-centred approaches in your work, by the end of this course not only will you have a high standard of knowledge and skills in the customer service sector; you’ll also feel confident enough to work closely with clients of all ages/backgrounds and deliver a great customer service experience.

    All that is required is 240 hours of self-led study time – that is to be completed within 12 months of enrolment – and upon completion, you’ll be ready to start boosting the profitability of the companies you work for.

    More importantly, you can study at a pace that is right for you. Unlike classroom environments that are dictated by deadlines and stress; our online courses give you the flexibility to manage your studies alongside existing work commitments and study as fast or as slow as you want.

    Morning, noon or night, you can easily log onto your account (once you’ve received your login credentials) 24/7/365 days of year and gain immediate access to your course materials, lessons, resources and assignments.

    There is no need to purchase additional textbooks, as we will supply you with everything you need to successfully achieve this certificate - this includes giving you your very own personal tutor!

    All of our tutors are experts in their field, and are readily at your disposal should you encounter any queries or concerns. Simply harness our integrated chat and messaging system and within moments you can contact your tutor; harness their knowledge and advice, and use their influential guidance to continuously improve your learning experience.

    Our detailed help centre can similarly supply you with in-depth instructions and support, so you don’t feel alone at any point in your studies. Instead, you can experience the reassurance that our team and tutors will always be on hand to guide your learning.

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    Whether you’re naturally a sociable person and love engaging with new people or you simply get a thrill out of assisting customers and fulfilling their queries; our NCFE Level 3 Certificate in Principles of Customer Service QCF can help you to take this passion to the next level and beyond.

    Not only do you walk away from this intuitive online learning course with a certified qualification; our course is designed to equip you with the skills, knowledge and training to succeed within the customer service sector.

    The reality is every business aspires to create a quality customer service team to improve their chances of converting potential clients into fully fledged customers. To achieve this it is imperative to create an environment where customers feel appreciated and receive a service that feels sincere and genuine.

    This is where understanding the principles of customer service helps. By understanding its concepts and practices, as well as business markets, budgeting, financial management and customer retention; this knowledge can be used to strengthen your interactions with customers and give you a competitive edge against other businesses.

    Luckily, our NCFE Level 3 Certificate in Principles of Customer Service can offer you all of these insights and more so you can confidently work within this field, take a position in a variety of customer service roles and know exactly what is required to fulfil this position to the highest standard.

    More importantly, by offering you a comprehensive look into customer service, our exclusive online learning course can help strengthen your CV and give you an added edge in your applications.

    This is further heightened by the fact that every course unit strives to build your understanding whilst giving you the flexibility to explore, develop and find your career niche as you’ll be trained to enter customer service roles at a number of different levels.

    Unit 1: Understand the customer service environmen

  • Understand the concepts and practices underpinning customer service delivery
  • Understand the relationship between customer service and a brand
  • Understand the structure of customer service
  • Understand the implications of legislation on customer service delivery
  • Understand how to organise customer service delivery

  • Unit 2: Understand how to resolve customers’ problems and complaints

  • Understand the monitoring and resolution of customers’ problems
  • Understand the monitoring and resolution of customers’ complaints

  • Unit 3: Understand customers and customer retention

  • Understand Customer Relationship Management (CRM)
  • Understand customer retention
  • Understand the measurement of customer satisfaction

  • Unit 4: Principles of business

  • Understand business markets
  • Understand business innovation and growth
  • Understand financial management
  • Understand business budgeting
  • Understand sales and marketing

  • Unit 5: Understand how to monitor customer service interactions and feedback

  • Understand how to monitor the quality of customer service interactions
  • Understand how to gather, analyse and interpret customer feedback

  • Unit 6: Understand equality, diversity and inclusion in the workplace

  • Understand the organisational aspects of equality, diversity and inclusion in the workplace
  • Understand the personal aspects of equality, diversity and inclusion in the workplace

  • Unit 7: Understand how to manage performance and conflict in the workplace

  • Understand the management of team performance
  • Understand the management of underperformance in the workplace
  • Understand the principles of conflict management
  • Required Knowledge

    As with most of our NCFE courses, no prior experience or practical knowledge is required in order to enrol. If you are new to the idea of customer service or simply want to broaden your qualifications by adding this new area to your CV, then you can readily apply for this course with no issues.

    Assessment

    To achieve this NCFE Level 3 Certificate in Principles of Customer Service you will need to submit and pass 8 written assignments. These essay-style assignments are structured around the syllabus taught on each of the 7 units and are designed to test your understanding, knowledge and absorption of the topics taught within the course materials.

    Once reviewed and marked by your personal tutor, you’ll receive invaluable feedback that can be used to bolster your grades and strengthen future assignments

    NOTE: All certification fees are included within the course price.

    Designed to broaden your understanding of the need for quality, customer-centred approaches in your work, by the end of this course not only will you have a high standard of knowledge and skills in the customer service sector; you’ll also feel confident enough to work closely with clients of all ages/backgrounds and deliver a great customer service experience.

    All that is required is 240 hours of self-led study time – that is to be completed within 12 months of enrolment – and upon completion, you’ll be ready to start boosting the profitability of the companies you work for.

    More importantly, you can study at a pace that is right for you. Unlike classroom environments that are dictated by deadlines and stress; our online courses give you the flexibility to manage your studies alongside existing work commitments and study as fast or as slow as you want.

    Morning, noon or night, you can easily log onto your account (once you’ve received your login credentials) 24/7/365 days of year and gain immediate access to your course materials, lessons, resources and assignments.

    There is no need to purchase additional textbooks, as we will supply you with everything you need to successfully achieve this certificate - this includes giving you your very own personal tutor!

    All of our tutors are experts in their field, and are readily at your disposal should you encounter any queries or concerns. Simply harness our integrated chat and messaging system and within moments you can contact your tutor; harness their knowledge and advice, and use their influential guidance to continuously improve your learning experience.

    Our detailed help centre can similarly supply you with in-depth instructions and support, so you don’t feel alone at any point in your studies. Instead, you can experience the reassurance that our team and tutors will always be on hand to guide your learning.

    This fantastic NCFE qualification is split into 7 in-depth units

    Unit 1: Understand the customer service environment

    Unit 2: Understand how to resolve customers’ problems and complaints

    Unit 3: Understand customers and customer retention

    Unit 4: Principles of business

    Unit 5: Understand how to monitor customer service interactions and feedback

    Unit 6: Understand equality, diversity and inclusion in the workplace

    Unit 7: Understand how to manage performance and conflict in the workplace

    Awarding Organisation

    Upon completion of this qualification you’ll be awarded an NCFE Level 3 Certificate and an OLC Certificate.

    NCFE is a national Awarding Organisation that is passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. They are recognised as an Awarding Organisation by the qualification regulators for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

    Why should you choose NCC for your home learning?

    1

    Price Match

    We promise to price match if you find the same course elsewhere. Contact our team within 14 days of purchase and we will refund the difference.

    2

    Customer Reviews

    We're the top rated home learning provider on the independent reviews site, Trustpilot - currently rated 9.7/10 for customer service.

    3

    Choice

    Unlike many distance learning providers, we offer our students the choice of learning online, or from a paper booklet.

    4

    Payment Plans

    Choose to pay for your course in full, or spread the cost with monthly instalments. Payment plans are interest-free, and no credit checks are undertaken.

    5

    Tutor Support

    Our course tutors are experts in their field. They're on hand to mark your assignments and offer feedback and guidance throughout your course.

    6

    Your Pace

    Work at your own pace. Our team will support you, but won't chase you for work or apply deadlines for submissions. 

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    WAS £438.00

    NOW £365.00 or only £35.00 initial deposit

    Choose how you want to study

    Choose how you want to pay