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Business & Management

Principles of Business Administration Certificate RQF

Learners will learn about administrative practices and how to apply them to a variety of roles within a business environment.

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Level 3 / NCFE Certificate / OLC16

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over 12 months and £ deposit

over 12 months and £ deposit


Course summary


Course support

12 months expert tutor support


24 hour access

Unlimited Submissions



Fully accredited course


Awarding body


Course introduction

In this day and age, having a firm grasp of the administrative practices expected within a business environment is vital, especially when working within a company. Not only are they essential for completing tasks to a high standard, but these administrative skills can be applied to a variety of roles and even be used to help you climb the career ladder.

Luckily, our NCFE Level 3 Certificate in Principles of Business Administration RQF can help you to understand the need for these practices, so in the future, you can successfully use them in your job.

More importantly, the business and administrative knowledge you’ll acquire from this online learning course can help you to develop and move across careers as your interests evolve.

Our impressive NCFE certificate essentially covers all the bases, enabling you to not only walk away well informed on how to create bespoke business documents and presentations but also equipped with a deeper understanding of how to negotiate, communicate and improve business performance.

All that is required is 260 hours of self-led study time – to be completed within 12 months of your enrolment – and by the end of our course you’ll understand the principles of business (markets, innovation, financial management and budgeting) and know when and how to use them.

Unit 1: Principles of business

  • Understand business markets
  • Understand business innovation and growth
  • Understand financial management
  • Understand business budgeting
  • Understand sales and marketing


Unit 2: Principles of business communication and information

  • Understand negotiation in a business environment
  • Understand how to develop and deliver presentations
  • Understand how to create bespoke business documents
  • Understand information systems in a business environment
  • Understand business communication models, systems and processes


Unit 3: Principles of administration

  • Understand how to manage an office facility
  • Understand health and safety in a business environment
  • Understand how to take minutes of meetings
  • Understand how to chair, lead and manage meetings
  • Understand how to supervise an administration team
  • Understand how to organise events


Unit 4: Understand how to improve business performance

  • Understand the principles of resolving business problems
  • Understand improvement techniques and processes
  • Understand the principles of change management


Unit 5: Understand equality, diversity and inclusion in the workplace

  • Understand the organisational aspects of equality, diversity and inclusion in the workplace
  • Understand the personal aspects of equality, diversity and inclusion in the workplace


Unit 6: Understand how to manage performance and conflict in the workplace

  • Understand the management of team performance
  • Understand the management of underperformance in the workplace
  • Understand the principles of conflict management


Unit 7: Principles of leadership and management

  • Understand the principles of effective decision making
  • Understand leadership styles and models
  • Understand the role, functions and processes of management
  • Understand performance management

Qualification Title: NCFE Level 3 Certificate in Principles of Business Adminstration
Qualification Number: 601/7074/8

Required knowledge

No specific knowledge or training is required to enrol on this course, making it ideal for anyone just starting out in the business sector, especially if you haven’t yet decided on which career path to pursue.


To achieve this insightful certificate, you will need to pass all 7 units as well as submit 8 written coursework based assignments. These are structured around the syllabus taught during our online lessons, and follow an essay/question style format where your knowledge on the topics taught in each unit will be tested.

Once marked and assessed by your personal tutor; alongside your grades you’ll also receive invaluable feedback whose tips can be applied to the improvement of future assignments as well as to the development of your skills.

NOTE: All certification fees are included with the cost of your course.

Awarding organisation

Upon completion of our NCFE Level 3 Certificate in Principles of Business Administration, you’ll receive an NCFE Level 3 certificate and an OLC certificate.

NCFE is a national Awarding Organisation that is passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. They are recognised as an Awarding Organisation by the qualification regulators for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

Course modules

Unit 1: Principles of business

Unit 2: Principles of business communication and information

Unit 3: Principles of administration

Unit 4: Understand how to improve business performance

Unit 5: Understand equality, diversity and inclusion in the workplace

Unit 6: Understand how to manage performance and conflict in the workplace

Unit 7: Principles of leadership and management

Learner support

From the moment you enrol and receive your login credentials, you’ll gain immediate access to all your course materials, lessons, resources and assignments which you can view 24/7/365 days of the year.

No additional textbooks are required as we’ll provide you with everything you need to successfully complete our 7 units and submit your coursework style assignments.

This means you can easily tailor your study plan to fit around existing work commitments, and complete our course at a pace that is right for you.

Similarly, you’ll receive your very own personal tutor whose expertise in business and administration can be utilised to make the most of your course. They have spent years working in the field and developing their skills, so should you encounter a problem, they’ll readily be on hand to lend you their advice, guidance and knowledge, as well as point you towards further helpful resources.

This is further supported by our integrated chat and messaging systems, which allows you to contact your tutor within moments, whilst instantly reducing delays on feedback as you won’t have to wait for their advice.

In turn, you can also harness the continuous support of our dedicated help centre, who are happy to provide you with step-by-step instructions on how to upload assignments and maximise your learning experience.


What is distance learning?

Distance learning is the most flexible and convenient approach to studying. There is no need for you to attend college and, therefore, you can study anytime, any place, anywhere that fits in with your lifestyle. Distance learning programmes are ideal for people who may have a full-time job, or other commitments, that won’t allow them time off to study.

What do I need to do to get started on a course?

You'll need to be able to commit the required time to your studies. We recommend that you choose a course you think will interest you, and help you to achieve your ambitions. If you would like some advice, or further information, please call our helpline free on 0333 3445 690.

To purchase a course, simply click on the ‘Buy now’ button against your chosen course and follow the on screen instructions. Alternatively if you would prefer to purchase the course over the phone, call 0333 3445 690 and speak to one of our expert course advisors.

How does the distance learning/home study method work?

The course operates through a study pack and access to your own personal tutor. Once you have chosen your course we will send you your study pack, which you will be required to work through before completing the course.

Depending on the course you have chosen, you will either be required to complete assignments and submit these for marking as the course progresses and/or be required to sit an end exam. The end exam could be in the form of multiple choice questions, or be an invigilated exam at a registered test centre.

Your completed assignments will need to be sent to your tutor for marking/assessment, you will then receive written feedback and guidance. It may be possible to submit your assignments by email, however you will need to check this with your tutor. Please be aware that your assignments will be maintained by NCCHL for moderation and audit purposes.

These requirements will always be listed on the course description page, so please refer to this for details of what is required for each individual course.

How long should it take to complete a course?

Depending on the course you have chosen, and the amount of time you can commit, it could take from 6 weeks to 12 months to complete your course.

The duration of the course is largely down to you though. The beauty of home learning is that it allows you complete flexibility to fit your studies around your lifestyle and other commitments. You can dedicate as much, or as little, time as you want to your studies - no one will be chasing you for your work or asking why you haven’t submitted an assignment.

We do strongly recommend, though, that before you purchase a course you assess your ability to commit the necessary time to completing the course in a timeframe that will not leave you losing your motivation.

How quickly will I receive my course material?

We guarantee that you will receive your course materials within 5 days of purchase, but for many courses we would anticipate that you will have to wait no more than 48 hours.

The course materials are always sent to you via a tracked courier service, to ensure that you receive your study pack within our stated period.

How much will it cost?

The cost is largely dependent on the type of the course. The longer the course is the higher the cost will be, due to the size of the study pack and the nature of the qualification.

All prices are clearly stated on the course description page and will always be displayed prior to you committing to purchase a course.

Please note that there may be additional fees required should your course have an external assessment, such as A Levels, ICB qualifications etc. To clarify, please speak to a course advisor.

What support will I receive?

You will be allocated your own personal tutor who can be contacted via e-mail, telephone, fax or post for help and advice on any aspect of the course.

Many courses require that you submit work to your tutor during the period of study and your tutor will assess your work and pass comments back to you. Your tutor is available to you as much as you need them.

Please be aware that officially the tutor support provided with the course is for a period of 12 months, although if you need longer let us know and we’ll endeavour to extend that.

Will I have to sit an examination?

All of our courses are accredited, so you need to show that you have acquired the knowledge to pass the course – this may involve sitting an examination, but it depends on the course you have chosen.

Some courses require you to be continually assessed throughout the course, while others may require an end of course exam or assignment (which may be completed at home) to be submitted to your tutor.

Certain types of qualifications, A-levels and GCSEs for example, do require you to sit an invigilated exams at a registered test centre. You will need to organise and pay for the examinations yourself, however full details of what you need to do will be available from the centre who are delivering the qualification.

If in doubt, please email ‘’, NCC can then discuss or put you in touch directly with the course provider.

Can I study from outside the UK?

Yes, there are no geographical limits to where you can study.

You just need to be aware that all tutors are based in the UK and work may need to be submitted to them via post, although in most cases e-mail can be used.

Where the course requires that you sit an invigilated exam at a test centre, there are many exam centres outside of the UK. However, we would advise that you check with us before purchasing one of these courses if you want to study from abroad.

Will I receive a qualification when I complete the course?

All of our courses are accredited and you will receive a certificate upon successful completion of the course.

For more information about this please see the section of the website that details how awarding bodies work and what the different types of qualifications are.

Can I take more than one course at a time?

Yes, you can take as many courses as your time allows. But we would recommend that you clearly evaluate how much time you can commit to your courses of study.

The good news is though that if your circumstances change you can always take a break and come back to your studies.

Additionally, discounts are available if you buy more than one course at the same time.

How long will it take for my work to be marked by my tutor?

Your work will be marked and feedback returned to you within 12 working days after submission. This is because our tutors are required to provide detailed, considered feedback to our learners that may take a while to formulate. We find that by working this way, our learners actually complete their course in less time, as they rarely need to submit an assignment more than twice.

Whilst it is possible to submit multiple assignments at the same time, we advise that our learners submit only one at a time. We want our learners to develop as they progress through their course, and find this is best achieved when a student embarks on a new module having taken into account tutor feedback from the previous submission.

Do I need any additional books or equipment to do my course?

No, we provide everything you need to pass your course.

How do I enrol?

Once you have chosen your course, you can either purchase the course online which will enrol you, or you can call our helpline on 0333 3445 690 who will sign you up for the course and arrange to have all your learning materials sent to you.

What if I’ve chosen the wrong course?

If, after receiving the course, you decide it isn’t the right course for you, you can simply return the goods within 14 days and we will send your money back in full for the majority of courses (excluding postage and packaging) or you can choose another course that you feel would suit your needs and ambitions better.

What is the difference between the online and paper versions of courses?

Our online courses are completed through our online learning system after receiving login and access instructions. You will not receive any course materials through the post. The paper based version is posted out in a binder to your home or place of work and requires completion of a portfolio of work that is submitted to your tutor for marking.

Where can I find your Equality and Diversity Policy?

All NCC policies and procedures can be provided on request from NCC directly by emailing or calling 0333 3445 690.

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