NCFE Level 3 Certificate in Retail Knowledge
This recognised qualification in Retail Knowledge is ideal for students who want to understand customer service in the retail sector and explore the retail selling process.
Qualification Number: 600/2140/8
Level 3 / NCFE CACHE / OSC135
over 12 months and £ deposit
over 12 months and £ deposit
12 months expert tutor support
24 hour access
Fully accredited course
This qualification has been designed for learners wishing to gain customer service knowledge in the retail sector. It is a recognised qualification, making it a more highly sought-after qualification. It investigates the development of personal and team effectiveness in retail business. It will look at the selling process and how techniques such as the thoughtful process of servicescapes may contribute to the overall profit of an organisation. Primarily, one in the retail sector. It will also look at the legislation relating to selling in the retail environment. This course will also look at the varying range of security risks faced by a retail business, and how to effectively carry out an assessment of security risk. The concluding unit will focus on understanding the management of stock in a retail business. So, if you are intrigued by retail business and want to know what keeps it ticking over then this course may be the one for you.
CACHE Alumni Membership
Take advantage of becoming a part of the CACHE Alumni once you have enrolled on any of our CACHE courses. CACHE Alumni is a professional membership network for those who work in the healthcare and education industries. It is free to join, and it supports practitioners, learners, and educators throughout their learning journey. Some of the benefits from joining CACHE Alumni include access to the latest articles across the healthcare sector for two years, and complete access to useful webinars, podcasts, and career support.
Qualification Title: NCFE Level 3 Certificate in Retail Knowledge
Qualification Number: 600/2140/8
Total Credits: 16
No previous knowledge is required for this course.
This course will be assessed through a series of assignments, which are submitted to your tutor for marking. There are no external examinations.
NCFE CACHE (Council for Awards in Care, Health and Education) is a leading awarding organisation specialising in in the care and education sector. CACHE endorse a range of qualifications to individuals and organisations throughout the UK and internationally.
At the end of this course successful learners will receive a Level 3 NCFE certificate of achievement.That means that it is independently accredited at a level of learning equivalent to Level 3 on the Regulated Qualifications Framework (RQF) for England, Wales, and Northern Ireland. Accreditation by NCFE is a guarantee of quality. It means that this learning programme has been scrutinised and approved by an independent panel of experienced educational professionals and is quality audited biannually by NCFE. NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales, and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.
Unit 1: Understanding Customer Service in the Retail Sector
To begin with this unit will explore the importance of customer loyalty to a retail business, it will then focus on relationships between standards of customer service and customer loyalty.This unit will teach learners how retail business works to ensure customer service and standards are met.It will consider the importance of complaints and how they can affect a business’s reputation if they are not resolved. It will also discuss how customer service is monitored in a retail business.
Unit 2: Understanding the Management of Risks to Health and Safety on the Premises of a Retail Business
This unit will look at health and safety responsibilities of employees and employers as well as focus on the management of potential risks to health and safety of the premises of a retail business. The emergency of procedures on the premises of a retail business will be explored.
Unit 3: Understanding the Retail Selling Process
In this unit students will learn the benefits and maintenance of product knowledge as well as cover legislation relating to selling in the retail environment. Techniques for maximising sales such as servicescapes will also be explored. The importance of communication techniques to help customers chose products is a valuable technique to learn within a retail environment, so this will also be discussed.
Unit 4: Understanding the Development of Personal and Team Effectiveness in a Retail Business.
This unit will look at the development of personal and team effectiveness in a retail business. For instance, how individuals and teams are developed within a retail business, how conflict is resolved within teams. It will demonstrate the links between improved personal performance and improved business performance. As well as discuss how to review the personal performance of retail team members. It will cover the general principles of employment law and outline the retirement process.
Unit 5: Understanding Security and Loss Prevention in a Retail Business
This unit will look at the range of security risks faced by a retail business, such as, crime and how it affects the business and its staff, it will then consider the loss prevention procedures used in a retail business and discuss how security incidents should be dealt with and how to carry out an assessment of security risk.
Unit 6: Understand the Management of Stock in a Retail Business
This unit considers the importance of having sufficient resources. It will look at the legal requirements relating to stock management. It will focus on how the receipt and storage of stock is managed and the importance of having all staff informed.
The learner will receive access to this course through a dedicated online learning portal. The learner will have access to the course materials 24 hours a day, 7 days a week. The learner will be able to contact their tutor through the learning portal via the messaging systems. The learner will also upload their assignments through this portal to ensure that a single system handles all the learner’s needs. The tutor is there to provide the learner with advice and guidance throughout the course and to mark the unit assignments. The tutor will have extensive knowledge in the relevant area and will be able to provide the learner with personalised feedback throughout the course.
Distance learning is the most flexible and convenient approach to studying. There is no need for you to attend college and, therefore, you can study anytime, any place, anywhere that fits in with your lifestyle. Distance learning programmes are ideal for people who may have a full-time job, or other commitments, that won’t allow them time off to study.
You'll need to be able to commit the required time to your studies. We recommend that you choose a course you think will interest you, and help you to achieve your ambitions. If you would like some advice, or further information, please call our helpline free on 0333 3445 690.
To purchase a course, simply click on the ‘Buy now’ button against your chosen course and follow the on screen instructions. Alternatively if you would prefer to purchase the course over the phone, call 0333 3445 690 and speak to one of our expert course advisors.
The course operates through a study pack and access to your own personal tutor. Once you have chosen your course we will send you your study pack, which you will be required to work through before completing the course.
Depending on the course you have chosen, you will either be required to complete assignments and submit these for marking as the course progresses and/or be required to sit an end exam. The end exam could be in the form of multiple choice questions, or be an invigilated exam at a registered test centre.
Your completed assignments will need to be sent to your tutor for marking/assessment, you will then receive written feedback and guidance. It may be possible to submit your assignments by email, however you will need to check this with your tutor. Please be aware that your assignments will be maintained by NCCHL for moderation and audit purposes.
These requirements will always be listed on the course description page, so please refer to this for details of what is required for each individual course.
Depending on the course you have chosen, and the amount of time you can commit, it could take from 6 weeks to 12 months to complete your course.
The duration of the course is largely down to you though. The beauty of home learning is that it allows you complete flexibility to fit your studies around your lifestyle and other commitments. You can dedicate as much, or as little, time as you want to your studies - no one will be chasing you for your work or asking why you haven’t submitted an assignment.
We do strongly recommend, though, that before you purchase a course you assess your ability to commit the necessary time to completing the course in a timeframe that will not leave you losing your motivation.
We guarantee that you will receive your course materials within 5 days of purchase, but for many courses we would anticipate that you will have to wait no more than 48 hours.
The course materials are always sent to you via a tracked courier service, to ensure that you receive your study pack within our stated period.
The cost is largely dependent on the type of the course. The longer the course is the higher the cost will be, due to the size of the study pack and the nature of the qualification.
All prices are clearly stated on the course description page and will always be displayed prior to you committing to purchase a course.
Please note that there may be additional fees required should your course have an external assessment, such as A Levels, ICB qualifications etc. To clarify, please speak to a course advisor.
You will be allocated your own personal tutor who can be contacted via e-mail, telephone, fax or post for help and advice on any aspect of the course.
Many courses require that you submit work to your tutor during the period of study and your tutor will assess your work and pass comments back to you. Your tutor is available to you as much as you need them.
Please be aware that officially the tutor support provided with the course is for a period of 12 months, although if you need longer let us know and we’ll endeavour to extend that.
All of our courses are accredited, so you need to show that you have acquired the knowledge to pass the course – this may involve sitting an examination, but it depends on the course you have chosen.
Some courses require you to be continually assessed throughout the course, while others may require an end of course exam or assignment (which may be completed at home) to be submitted to your tutor.
Certain types of qualifications, A-levels and GCSEs for example, do require you to sit an invigilated exams at a registered test centre. You will need to organise and pay for the examinations yourself, however full details of what you need to do will be available from the centre who are delivering the qualification.
If in doubt, please email ‘firstname.lastname@example.org’, NCC can then discuss or put you in touch directly with the course provider.
Yes, there are no geographical limits to where you can study.
You just need to be aware that all tutors are based in the UK and work may need to be submitted to them via post, although in most cases e-mail can be used.
Where the course requires that you sit an invigilated exam at a test centre, there are many exam centres outside of the UK. However, we would advise that you check with us before purchasing one of these courses if you want to study from abroad.
All of our courses are accredited and you will receive a certificate upon successful completion of the course.
For more information about this please see the section of the website that details how awarding bodies work and what the different types of qualifications are.
Yes, you can take as many courses as your time allows. But we would recommend that you clearly evaluate how much time you can commit to your courses of study.
The good news is though that if your circumstances change you can always take a break and come back to your studies.
Additionally, discounts are available if you buy more than one course at the same time.
Your work will be marked and feedback returned to you within 12 working days after submission. This is because our tutors are required to provide detailed, considered feedback to our learners that may take a while to formulate. We find that by working this way, our learners actually complete their course in less time, as they rarely need to submit an assignment more than twice.
Whilst it is possible to submit multiple assignments at the same time, we advise that our learners submit only one at a time. We want our learners to develop as they progress through their course, and find this is best achieved when a student embarks on a new module having taken into account tutor feedback from the previous submission.
No, we provide everything you need to pass your course.
Once you have chosen your course, you can either purchase the course online which will enrol you, or you can call our helpline on 0333 3445 690 who will sign you up for the course and arrange to have all your learning materials sent to you.
If, after receiving the course, you decide it isn’t the right course for you, you can simply return the goods within 14 days and we will send your money back in full for the majority of courses (excluding postage and packaging) or you can choose another course that you feel would suit your needs and ambitions better.
Our online courses are completed through our online learning system after receiving login and access instructions. You will not receive any course materials through the post. The paper based version is posted out in a binder to your home or place of work and requires completion of a portfolio of work that is submitted to your tutor for marking.
All NCC policies and procedures can be provided on request from NCC directly by emailing email@example.com or calling 0333 3445 690.
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