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Customer Service Diploma

With this Customer Service Diploma, you will gain valuable insight, as well as various skills and tools for offering improved customer service – and progressing your career too!

5 out of 5 stars
4 reviews

Level 3 / ABC Awards / PI312

WAS £408.00

NOW £326.40 or only £35.00 initial deposit

Choose how you want to study

Choose how you want to pay

Course Title:Customer Service Diploma

Awarding Body:ABC awards

Average Duration:200 hrs

Course Support:12 months expert tutor support

Customer Service Diploma Overview

Customer service is important for any business. In a competitive marketplace, excellent customer service will set a business apart from its competitors.

Customer service or relations have come under more pressure in the social media age. Many disgruntled customers will often vent their anger and dissatisfaction online for the whole world to see. A skilled customer service representative should be able to handle all complaints, queries and praise effectively and efficiently.

This requires skill and knowledge, two things that you will have on successful completion of our Customer Service Diploma.

This course consists of tutor-marked assessments and activities completed at the end of each module. This allows your tutor to monitor your progress and feedback on your work. You can ask for support from your tutor at any time.

Effective customer service puts a business in front of its competitors which is why customer service courses online address key areas such as;

  • Understanding what customer service is, the rules and principles
  • Making customer service about the customers, and not what is right for the company
  • Improving customer relations
  • Monitoring customer complaints and acting to solve the source of the problem if possible
  • Processing complaints and acting on them
  • Working with others within the business to improve customer service
  • Promote continuous improvements in customer service

Finally, the course addresses the key skills needed to run an effective customer service department.

Why opt for a customer service home study course?

Studying from home opens up so many possibilities for many students. Studying customer service courses online allows you to study at your own pace and in your own time. You can also study for a new career without giving up your current job or cutting hours. This increased flexibility makes online studying accessible for many people.

You can choose to study a paper-based copy of this course, or access learning materials online ia our learning portal.

After successfully completing this course, you may wish to carry on studying with NCC. We offer a range of related courses, such as Business Administration diplomas and courses.

Course Info

Course Title:Customer Service Diploma

Awarding Body:ABC awards

Average Duration:200 hrs

Course Support:12 months expert tutor support

Previous Knowledge

The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about the study of Customer Service and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Assessment

Theoretical information is provided throughout the course, followed by a series of activity questions that are to be completed and marked by your personal tutor.

Awarding Organisation

At the end of this course successful learners will be awarded a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government for their qualifications on the national framework ie the Qualifications and Curriculum Framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Module 1: Understanding customer service
Module 2: Knowing the customer service rules
Module 3: Making customer service personal
Module 4: Improving the customer relationship
Module 5: Monitoring and solving customer service problems
Module 6: Processing customer service complaints
Module 7: Working with others to improve customer service
Module 8: Promoting continuous improvement in customer service
Module 9: Developing customer service skills

You will receive the course manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that 12 month unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.

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Customer Service Diploma Overview

Customer service is important for any business. In a competitive marketplace, excellent customer service will set a business apart from its competitors.

Customer service or relations have come under more pressure in the social media age. Many disgruntled customers will often vent their anger and dissatisfaction online for the whole world to see. A skilled customer service representative should be able to handle all complaints, queries and praise effectively and efficiently.

This requires skill and knowledge, two things that you will have on successful completion of our Customer Service Diploma.

This course consists of tutor-marked assessments and activities completed at the end of each module. This allows your tutor to monitor your progress and feedback on your work. You can ask for support from your tutor at any time.

Effective customer service puts a business in front of its competitors which is why customer service courses online address key areas such as;

  • Understanding what customer service is, the rules and principles
  • Making customer service about the customers, and not what is right for the company
  • Improving customer relations
  • Monitoring customer complaints and acting to solve the source of the problem if possible
  • Processing complaints and acting on them
  • Working with others within the business to improve customer service
  • Promote continuous improvements in customer service

Finally, the course addresses the key skills needed to run an effective customer service department.

Why opt for a customer service home study course?

Studying from home opens up so many possibilities for many students. Studying customer service courses online allows you to study at your own pace and in your own time. You can also study for a new career without giving up your current job or cutting hours. This increased flexibility makes online studying accessible for many people.

You can choose to study a paper-based copy of this course, or access learning materials online ia our learning portal.

After successfully completing this course, you may wish to carry on studying with NCC. We offer a range of related courses, such as Business Administration diplomas and courses.

Previous Knowledge

The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about the study of Customer Service and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Assessment

Theoretical information is provided throughout the course, followed by a series of activity questions that are to be completed and marked by your personal tutor.

You will receive the course manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that 12 month unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.

Module 1: Understanding customer service
Module 2: Knowing the customer service rules
Module 3: Making customer service personal
Module 4: Improving the customer relationship
Module 5: Monitoring and solving customer service problems
Module 6: Processing customer service complaints
Module 7: Working with others to improve customer service
Module 8: Promoting continuous improvement in customer service
Module 9: Developing customer service skills

Awarding Organisation

At the end of this course successful learners will be awarded a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government for their qualifications on the national framework ie the Qualifications and Curriculum Framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Why should you choose NCC for your home learning?

1

Price Match

We promise to price match if you find the same course elsewhere. Contact our team within 14 days of purchase and we will refund the difference.

2

Customer Reviews

We're the top rated home learning provider on the independent reviews site, Trustpilot - currently rated 9.7/10 for customer service.

3

Choice

Unlike many distance learning providers, we offer our students the choice of learning online, or from a paper booklet.

4

Payment Plans

Choose to pay for your course in full, or spread the cost with monthly instalments. Payment plans are interest-free, and no credit checks are undertaken.

5

Tutor Support

Our course tutors are experts in their field. They're on hand to mark your assignments and offer feedback and guidance throughout your course.

6

Your Pace

Work at your own pace. Our team will support you, but won't chase you for work or apply deadlines for submissions. 

customer reviews...

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  • Very helpful course!

    By on 30 March 2016
    Customer Service Diploma is a very good course if your role involves dealing with customers every day and I would recommend it to anyone as every role includes some type of customer service. I have no complaints about NCC Home Learning - they provide very good feedback from completed modules and give good advice on how to improve next time.

    Thank you :)
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    37 out of 52 people found the following review helpful
  • Excellent customer service and course

    By on 12 January 2016
    I would highly recommend ncc courses as I was extremely impressed with the course work, tutor support, customer service, administration and aftercare service. I thoroughly enjoyed being a student of ncc.
    Was this review helpful?
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    29 out of 53 people found the following review helpful
  • I am proud of my achievements

    By on 5 November 2015
    I would like to say a huge Thank you to Sally Swift and my tutor Ray Rew for supporting me through this course. They were both very helpful, supportive and prompt with their replies and reviews on my course work. I thoroughly enjoyed the course and although I found out I knew quite a lot about Customer Service already, this course gave me the confidence to put forward my ideas and thoughts in return earning the respect and trust from my company and colleagues to give me more responsibilities within my present role. This has also surprised me and allowed me to be proud of my achievements. Thank you so much.
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    54 out of 54 people found the following review helpful
  • I am planning to complete other courses with NCC!

    By on 5 November 2015
    I have found this course completely enjoyable and full of professional information, which has been relevant to my workplace. Added to this the wonderful support and liaison with my tutor, Kelly Barfoot, has only added to the experience. Such is my satisfaction, that I am planning to complete further courses through NCC.
    Was this review helpful?
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    48 out of 52 people found the following review helpful

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WAS £408.00

NOW £326.40 or only £35.00 initial deposit

Choose how you want to study

Choose how you want to pay