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Customer Service Diploma

Level 3 / ABC Awards / PI312

5 out of 5 stars
4 reviews

With this Customer Service Diploma, you will gain valuable insight, as well as various skills and tools for offering improved customer service – and progressing your career too!

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paper course

online course

pay in full

monthly payments

WAS £408.00

NOW £285.60 or only £35.00 initial deposit

course duration: 200 hrs

study type:

Customer Service Diploma Overview

Customer service is important for any business. In a competitive marketplace, excellent customer service will set a business apart from its competitors.

Customer service or relations have come under more pressure in the social media age. Many disgruntled customers will often vent their anger and dissatisfaction online for the whole world to see. A skilled customer service representative should be able to handle all complaints, queries and praise effectively and efficiently.

This requires skill and knowledge, two things that you will have on successful completion of our Customer Service Diploma.

This course consists of tutor-marked assessments and activities completed at the end of each module. This allows your tutor to monitor your progress and feedback on your work. You can ask for support from your tutor at any time.

Effective customer service puts a business in front of its competitors which is why customer service courses online address key areas such as;

  • Understanding what customer service is, the rules and principles
  • Making customer service about the customers, and not what is right for the company
  • Improving customer relations
  • Monitoring customer complaints and acting to solve the source of the problem if possible
  • Processing complaints and acting on them
  • Working with others within the business to improve customer service
  • Promote continuous improvements in customer service

Finally, the course addresses the key skills needed to run an effective customer service department.

Why opt for a customer service home study course?

Studying from home opens up so many possibilities for many students. Studying customer service courses online allows you to study at your own pace and in your own time. You can also study for a new career without giving up your current job or cutting hours. This increased flexibility makes online studying accessible for many people.

You can choose to study a paper-based copy of this course, or access learning materials online ia our learning portal.

After successfully completing this course, you may wish to carry on studying with NCC. We offer a range of related courses, such as Business Administration diplomas and courses.

Modules

Module 1: Understanding customer service
Module 2: Knowing the customer service rules
Module 3: Making customer service personal
Module 4: Improving the customer relationship
Module 5: Monitoring and solving customer service problems
Module 6: Processing customer service complaints
Module 7: Working with others to improve customer service
Module 8: Promoting continuous improvement in customer service
Module 9: Developing customer service skills

Previous Knowledge

The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about the study of Customer Service and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Assessment

Theoretical information is provided throughout the course, followed by a series of activity questions that are to be completed and marked by your personal tutor.

Awarding Organisation

At the end of this course successful learners will be awarded a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government for their qualifications on the national framework ie the Qualifications and Curriculum Framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Support

You will receive the course manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that 12 month unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.

course description

Customer Service Diploma Overview

Customer service is important for any business. In a competitive marketplace, excellent customer service will set a business apart from its competitors.

Customer service or relations have come under more pressure in the social media age. Many disgruntled customers will often vent their anger and dissatisfaction online for the whole world to see. A skilled customer service representative should be able to handle all complaints, queries and praise effectively and efficiently.

This requires skill and knowledge, two things that you will have on successful completion of our Customer Service Diploma.

This course consists of tutor-marked assessments and activities completed at the end of each module. This allows your tutor to monitor your progress and feedback on your work. You can ask for support from your tutor at any time.

Effective customer service puts a business in front of its competitors which is why customer service courses online address key areas such as;

  • Understanding what customer service is, the rules and principles
  • Making customer service about the customers, and not what is right for the company
  • Improving customer relations
  • Monitoring customer complaints and acting to solve the source of the problem if possible
  • Processing complaints and acting on them
  • Working with others within the business to improve customer service
  • Promote continuous improvements in customer service

Finally, the course addresses the key skills needed to run an effective customer service department.

Why opt for a customer service home study course?

Studying from home opens up so many possibilities for many students. Studying customer service courses online allows you to study at your own pace and in your own time. You can also study for a new career without giving up your current job or cutting hours. This increased flexibility makes online studying accessible for many people.

You can choose to study a paper-based copy of this course, or access learning materials online ia our learning portal.

After successfully completing this course, you may wish to carry on studying with NCC. We offer a range of related courses, such as Business Administration diplomas and courses.

previous knowledge required

Previous Knowledge

The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about the study of Customer Service and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

assessment

Assessment

Theoretical information is provided throughout the course, followed by a series of activity questions that are to be completed and marked by your personal tutor.

support

Support

You will receive the course manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that 12 month unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.

modules

Modules

Module 1: Understanding customer service
Module 2: Knowing the customer service rules
Module 3: Making customer service personal
Module 4: Improving the customer relationship
Module 5: Monitoring and solving customer service problems
Module 6: Processing customer service complaints
Module 7: Working with others to improve customer service
Module 8: Promoting continuous improvement in customer service
Module 9: Developing customer service skills
awarding organisation

Awarding Organisation

At the end of this course successful learners will be awarded a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government for their qualifications on the national framework ie the Qualifications and Curriculum Framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

customer reviews...

5 out of 5 stars
4 reviews

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Most Recent Customer Reviews

  • Reviews

    Very helpful course!

    Customer Service Diploma is a very good course if your role involves dealing with customers every day and I would recommend it to anyone as every role includes some type of customer service. I have no complaints about NCC Home Learning - they provide very good feedback from completed modules and give good advice on how to improve next time.

    Thank you :)
    By on 30 March 2016
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    13 out of 18 people found the following review helpful
  • Reviews

    Excellent customer service and course

    I would highly recommend ncc courses as I was extremely impressed with the course work, tutor support, customer service, administration and aftercare service. I thoroughly enjoyed being a student of ncc.
    By on 12 January 2016
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    11 out of 18 people found the following review helpful
  • Reviews

    I am proud of my achievements

    I would like to say a huge Thank you to Sally Swift and my tutor Ray Rew for supporting me through this course. They were both very helpful, supportive and prompt with their replies and reviews on my course work. I thoroughly enjoyed the course and although I found out I knew quite a lot about Customer Service already, this course gave me the confidence to put forward my ideas and thoughts in return earning the respect and trust from my company and colleagues to give me more responsibilities within my present role. This has also surprised me and allowed me to be proud of my achievements. Thank you so much.
    By on 5 November 2015
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    19 out of 19 people found the following review helpful
  • Reviews

    I am planning to complete other courses with NCC!

    I have found this course completely enjoyable and full of professional information, which has been relevant to my workplace. Added to this the wonderful support and liaison with my tutor, Kelly Barfoot, has only added to the experience. Such is my satisfaction, that I am planning to complete further courses through NCC.
    By on 5 November 2015
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    16 out of 18 people found the following review helpful