Customer Service Diploma
With this Customer Service Diploma, you will gain valuable insight, as well as various skills and tools for offering improved customer service – and progressing your career too!
Level 3 / ABC Awards / PI312
over 12 months and £ deposit
over 12 months and £ deposit
12 months expert tutor support
24 hour access
Fully accredited course
Customer service is important for any business. In a competitive marketplace, excellent customer service will set a business apart from its competitors.
Customer service or relations have come under more pressure in the social media age. Many disgruntled customers will often vent their anger and dissatisfaction online for the whole world to see. A skilled customer service representative should be able to handle all complaints, queries and praise effectively and efficiently.
This requires skill and knowledge, two things that you will have on successful completion of our Customer Service Diploma.
This course consists of tutor-marked assessments and activities completed at the end of each module. This allows your tutor to monitor your progress and feedback on your work. You can ask for support from your tutor at any time.
Effective customer service puts a business in front of its competitors which is why customer service courses online address key areas such as;
- Understanding what customer service is, the rules and principles
- Making customer service about the customers, and not what is right for the company
- Improving customer relations
- Monitoring customer complaints and acting to solve the source of the problem if possible
- Processing complaints and acting on them
- Working with others within the business to improve customer service
- Promote continuous improvements in customer service
Finally, the course addresses the key skills needed to run an effective customer service department.
Why opt for a customer service home study course?
Studying from home opens up so many possibilities for many students. Studying customer service courses online allows you to study at your own pace and in your own time. You can also study for a new career without giving up your current job or cutting hours. This increased flexibility makes online studying accessible for many people.
You can choose to study a paper-based copy of this course, or access learning materials online ia our learning portal.
After successfully completing this course, you may wish to carry on studying with NCC. We offer a range of related courses, such as Business Administration diplomas and courses.
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about the study of Customer Service and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support
The Certificate of Achievement from ABC Awards and Certa Awards is gained by successfully completing a series of assignments. Your personal tutor will review, mark and provide you with feedback on your wor
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that NCC Home Learning has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by NCC Home Learning to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
Unit 1: Understanding customer service
Unit 2: Knowing the customer service rules
Unit 3: Making customer service personal
Unit 4: Improving the customer relationship
Unit 5: Monitoring and solving customer service problems
Unit 6: Processing customer service complaints
Unit 7: Working with others to improve customer service
Unit 8: Promoting continuous improvement in customer service
Unit 9: Developing customer service skills
You will receive the course manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that 12 month unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.
Distance learning is the most flexible and convenient approach to studying. There is no need for you to attend college and, therefore, you can study anytime, any place, anywhere that fits in with your lifestyle. Distance learning programmes are ideal for people who may have a full-time job, or other commitments, that won’t allow them time off to study.
You need to be able to commit your time to the course. To help you understand the commitment needed, each of the course descriptions estimates the amount of time it will take you to complete the course. This is based on an average study period of approximately 10 hours per week.
It is best to choose a course you think will interest you, and help you to achieve your ambitions. If you would like some advice, or further information, please call our helpline free on 0333 3445 690.
To purchase a course, simply click on the ‘Buy Now’ option against your chosen course and follow the on screen instructions. Alternatively if you would prefer to purchase the course over the phone or by post, call our helpline free on 0333 3445 690.
The course operates through a study pack and access to your own personal tutor. Once you have chosen your course we will send you your study pack, which you will be required to work through before completing the course.
Depending on the course you have chosen, you will either be required to complete assignments and submit these for marking as the course progresses and/or be required to sit an end exam. The end exam could be in the form of multiple choice questions, or be an invigilated exam at a registered test centre.
Your completed assignments will need to be sent to your tutor for marking/assessment, you will then receive written feedback and guidance. It may be possible to submit your assignments by email, however you will need to check this with your tutor. Please be aware that your assignments will be maintained by NCCHL for moderation and audit purposes.
These requirements will always be listed on the course description page, so please refer to this for details of what is required for each individual course.
Depending on the course you have chosen, and the amount of time you can commit, it could take from six weeks to nine months to complete your course.
The duration of the course is largely down to you though. The beauty of home learning is that it allows you complete flexibility to fit your studies around your lifestyle and other commitments. You can dedicate as much, or as little, time as you want to your studies - no one will be chasing you for your work or asking why you haven’t submitted an assignment.
We do strongly recommend, though, that before you purchase a course you assess your ability to commit the necessary time to completing the course in a timeframe that will not leave you losing your motivation.
We guarantee that you will receive your course materials within 5 days of purchase, but for many courses we would anticipate that you will have to wait no more than 48 hours.
The course materials are always sent to you via a tracked courier service, to ensure that you receive your study pack within our stated period.
The cost is largely dependent on the size of the course. The longer the course is the higher the cost will be, due to the size of the study pack and the nature of the qualification.
All prices are clearly stated on the course description page and will always be displayed prior to you committing to purchase a course.
Please note that postage and packaging is charged in addition to the course price.
You will be allocated your own personal tutor who can be contacted via e-mail, telephone, fax or post for help and advice on any aspect of the course.
Many courses require that you submit work to your tutor during the period of study and your tutor will assess your work and pass comments back to you. Your tutor is available to you as much as you need them.
Please be aware that officially the tutor support provided with the course is for a period of 12 months, although if you need longer let us know and we’ll endeavour to extend that.
All of our courses are accredited, so you need to show that you have acquired the knowledge to pass the course – this may involve sitting an examination, but it depends on the course you have chosen.
Some courses require you to be continually assessed throughout the course, while others may require an end of course exam or assignment (which may be completed at home) to be submitted to your tutor.
Certain types of qualifications, A-levels and GCSEs for example, do require you to sit an invigilated exam at a registered test centre. You will need to organise the examination yourself, however full details of what you need to do will be included in your study pack.
The details of what sort of exam/assignment (if any) is required for a course will be stated on the course description page, so please check these for full details.
Yes, there are no geographical limits to where you can study.
You just need to be aware that all tutors are based in the UK and work may need to be submitted to them via post, although in most cases e-mail can be used.
Where the course requires that you sit an invigilated exam at a test centre, there are many exam centres outside of the UK. However, we would advise that you check with us before purchasing one of these courses if you want to study from abroad.
All of our courses are accredited and you will receive a certificate upon successful completion of the course.
For more information about this please see the section of the website that details how awarding bodies work and what the different types of qualifications are.
Yes, you can take as many courses as your time allows. But we would recommend that you clearly evaluate how much time you can commit to your courses of study.
The good news is though that if your circumstances change you can always take a break and come back to your studies.
Additionally, discounts are available if you buy more than one course at the same time.
Your work will be marked and feedback returned to you within 12 working days after submission. This is because our tutors are required to provide detailed, considered feedback to our learners that may take a while to formulate. We find that by working this way, our learners actually complete their course in less time, as they rarely need to submit an assignment more than twice.
Whilst it is possible to submit multiple assignments at the same time, we advise that our learners submit only one at a time. We want our learners to develop as they progress through their course, and find this is best achieved when a student embarks on a new module having taken into account tutor feedback from the previous submission.
No, we provide everything you need to pass your course.
Once you have chosen your course, you can either purchase the course online which will enrol you, or you can call our helpline on 0333 3445 690 who will sign you up for the course and arrange to have all your learning materials sent to you.
If, after receiving the course, you decide it isn’t the right course for you, you can simply return the goods within 14 days and we will send your money back in full for the majority of courses (excluding postage and packaging) or you can choose another course that you feel would suit your needs and ambitions better.
Our online courses are completed through our online learning system after receiving login and access instructions. You will not receive any course materials through the post. The paper based version is posted out in a binder to your home or place of work and requires completion of a portfolio of work that is submitted to your tutor for marking.
All NCC policies and procedures can be provided on request from NCC directly by emailing email@example.com or calling 0333 3445 690.
A reasonable adjustment is any action that helps to reduce the effect of a disability or difficulty that places the candidate at a substantial disadvantage in the assessment situation. Reasonable adjustments must not affect the integrity of what needs to be assessed, but may involve:
Changing standard assessment arrangements, for example allowing candidates extra time to complete the assessment activity Adapting assessment materials, such as providing materials in Braille Providing access facilitators during assessment, such as a sign language interpreter or a reader Re-organising the assessment room, such as removing visual stimuli for an autistic candidate.
Reasonable adjustments are approved or set in place before the assessment activity takes place; they constitute an arrangement to give the candidate access to the assessment activity. The use of a reasonable adjustment will not be taken into consideration during the assessment of a candidate’s work.
Awarding organisations and centres are only required by law to do what is ‘reasonable’ in terms of giving access. What is reasonable will depend on the individual circumstances, cost implications and the practicality and effectiveness of the adjustment. Other factors, such as the need to maintain competence standards and health and safety, will also be taken into consideration.
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Interest-free payment plans for up to a year
Reviews from learners who completed...
Customer Service Diploma
“Very helpful course!”
Customer Service Diploma is a very good course if your role involves dealing with customers every day and I would recommend it to anyone as every role includes some type of customer service. I have no complaints about NCC Home Learning - they provide very good feedback from completed modules and give good advice on how to improve next time.
Thank you :)
“Excellent customer service and course”
I would highly recommend ncc courses as I was extremely impressed with the course work, tutor support, customer service, administration and aftercare service. I thoroughly enjoyed being a student of ncc.
“I am proud of my achievements”
I would like to say a huge Thank you to Sally Swift and my tutor Ray Rew for supporting me through this course. They were both very helpful, supportive and prompt with their replies and reviews on my course work. I thoroughly enjoyed the course and although I found out I knew quite a lot about Customer Service already, this course gave me the confidence to put forward my ideas and thoughts in return earning the respect and trust from my company and colleagues to give me more responsibilities within my present role. This has also surprised me and allowed me to be proud of my achievements. Thank you so much.
“I am planning to complete other courses with NCC!”
I have found this course completely enjoyable and full of professional information, which has been relevant to my workplace. Added to this the wonderful support and liaison with my tutor, Kelly Barfoot, has only added to the experience. Such is my satisfaction, that I am planning to complete further courses through NCC.
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