If a customer wishes to change over to another course, this includes the cost of sending a new PDF copy of the course. If the customer requests a paper copy of the new course, please use PCUK. Please still request for the original paper course to be returned, or if online, cancel the learner via Moodle. Original order will also need to be cancelled and any fees moved over, no refund will be given if there is a difference in course prices and the course change over price will still apply.
Chris and Emma will need to be notified and Owen.