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Course Description
Customer care is an important factor in any industry, but the airline and airport industry require the most exceptional standards in order to keep hundreds of passengers passing through airports on a daily basis as happy as possible.
The Airline and Airport Customer Care course aims to provide students with an introduction to maintaining and improving customer relations through good customer care and quality assurance measures and is designed for anyone considering, or currently employed in a customer facing role in the air travel industry. This Airline and Airport Customer Care course will enable students to develop the key skills required to care for air transport passengers while complying with the stringent safety standards and procedures in force. The course is ideal for students looking for a career in the air transport industry as ground or cabin crew and will help them gain the practical and relevant skills which will enhance their employability. Upon completion of the Airline and Airport Customer Care course, students will have adopted the knowledge to help solving customer problems, creating a positive impression for passengers and the importance of the air travel industry to name but a few.
Our aim is to provide you with the best deal available, therefore registration fee, certification fee and full tutor support is included in the course price for you.
Previous Knowledge Required
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about airline and airport customer care and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.
Support
You will be provided with comprehensive materials designed to provide you with everything required to complete your course of study. You will receive tutor support by mail and email for up to 12 months from initial registration. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.
Assessment
The ASET certificate is gained by successfully completing a series of assignments together with an end of course questionnaire.
Modules
- The Importance of the Air Travel Industry
- Passenger Needs - providing a customer service experience
- Airline and Airport Customer care
- Creating a positive Impression with Passengers
- The Importance of Product Knowledge
- Key Components of Airline Customer Service
Awarding Body
ASET is recognised as an awarding body by the relevant Government agencies and departments including QCA (Qualifications and Curriculum Authority) and DIUS (Department for Innovation, Universities and Skills) in England and by the equivalent bodies in Wales and Northern Ireland.
