SH078  Airline & Airport Conflict Management

Course Description 

Working in the airline and airport industry can now be a very confrontational career, as more and more people are using airlines on a daily basis, from short inland trips to long haul flights. Either way, if a passenger misses their flight or circumstances beyond the airlines control, such as bad weather, meaning they will miss an important meeting or occasion, tempers can flair and airline and airport staff must have the skills and confidence to deal with these unfortunate situations.

Learn to deal with confrontational and sensitive situations confidently. Develop the skills necessary to deal effectively with conflict in your workplace. The Airline & Airport Conflict Management Course enables existing Cabin Crew and those looking to start a career in this field to understand and handle conflict situations through deploying appropriate methods.

Upon completion of the Airline and Airport Conflict Management course, students will have adopted good listening techniques, negotiation and problem solving techniques, mediation and crisis techniques along with personal self development, to name just a few.

Our aim is to provide you with the best deal available, therefore registration fee, certification fee and full tutor support is included in the course price for you.

Previous Knowledge Required

The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about airport and airline conflict management and would like to take part in a highly rewarding home study course.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Support

You will receive the course manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.

Assessment

The ASET certificate is gained by successfully completing a series of assignments marked by your tutor, together with an end of course questionnaire.

Course Content

Awarding Body

ASET is a national Awarding Body recognised by the Department for Education and Skills and by the Qualifications and Curriculum Authority in Britain. It has been accrediting vocational learning for more than 50 years and now works with more than 200 providers in the UK and internationally.

For more information about Awarding Bodies click here