If you have a query or question - check the FAQ's first as it is often quicker than waiting on the phone.
|What is distance learning?|
|What do I need to do to get started on a course?|
|How does the distance learning/home study method work?|
|How long should it take to complete a course?|
|How quickly will I receive my course material?|
|How much will it cost?|
|What support will I receive?|
|Will I have to sit an examination?|
|Can I study from outside the UK?|
|Will I receive a qualification when I complete the course?|
|Can I take more than one course at a time?|
|Do I need any additional books or equipment?|
|Do I have to be a certain age to do a course?|
|How do I enrol?|
|What if I’ve chosen the wrong course?|
|What is the difference between the online and paper versions of courses?|
|Where can I find your Equality and Diversity Policy?|
|Can reasonable adjustments be made to help reduce the effects of a disability or difficulty that may place me at a disadvantage?|
Distance learning is the most flexible and convenient approach to studying. There is no need for you to attend college and, therefore, you can study anytime, any place, anywhere that fits in with your lifestyle. Distance learning programmes are ideal for people who may have a full-time job, or other commitments, that won’t allow them time off to study.
You need to be able to commit your time to the course. To help you understand the commitment needed, each of the course descriptions estimates the amount of time it will take you to complete the course. This is based on an average study period of approximately 10 hours per week.
It is best to choose a course you think will interest you, and help you to achieve your ambitions. If you would like some advice, or further information, please call our helpline free on 0800 970 2522.
To purchase a course, simply click on the ‘Buy Now’ option against your chosen course and follow the on screen instructions. Alternatively if you would prefer to purchase the course over the phone or by post, call our helpline free on 0800 970 2522.
The course operates through a study pack and access to your own personal tutor.
Once you have chosen your course we will send you your study pack, which you will be required to work through before completing the course.
Depending on the course you have chosen, you will either be required to complete assignments and submit these for marking as the course progresses and/or be required to sit an end exam. The end exam could be in the form of multiple choice questions, or be an invigilated exam at a registered test centre.
Your completed assignments will need to be sent to your tutor for marking/assessment, you will then receive written feedback and guidance. It may be possible to submit your assignments by email, however you will need to check this with your tutor. Please be aware that your assignments will be maintained by NCCHL for moderation and audit purposes.
These requirements will always be listed on the course description page, so please refer to this for details of what is required for each individual course.
Depending on the course you have chosen, and the amount of time you can commit, it could take from six weeks to nine months to complete your course.
The duration of the course is largely down to you though. The beauty of home learning is that it allows you complete flexibility to fit your studies around your lifestyle and other commitments. You can dedicate as much, or as little, time as you want to your studies - no one will be chasing you for your work or asking why you haven’t submitted an assignment.
We do strongly recommend, though, that before you purchase a course you assess your ability to commit the necessary time to completing the course in a timeframe that will not leave you losing your motivation.
We guarantee that you will receive your course materials within 7 to 10 days of purchase, but for many courses we would anticipate that you will have to wait no more than 48 hours.
The course materials are always sent to you via a tracked courier service, to ensure that you receive your study pack within our stated period.
The cost is largely dependent on the size of the course. The longer the course is the higher the cost will be, due to the size of the study pack and the nature of the qualification.
All prices are clearly stated on the course description page and will always be displayed prior to you committing to purchase a course.
Please note that postage and packaging is charged in addition to the course price.
You will be allocated your own personal tutor who can be contacted via e-mail, telephone, fax or post for help and advice on any aspect of the course.
Many courses require that you submit work to your tutor during the period of study and your tutor will assess your work and pass comments back to you. Your tutor is available to you as much as you need them.
Please be aware that officially the tutor support provided with the course is for a period of 12 months, although if you need longer let us know and we’ll endeavour to extend that.
All of our courses are accredited, so you need to show that you have acquired the knowledge to pass the course – this may involve sitting an examination, but it depends on the course you have chosen.
Some courses require you to be continually assessed throughout the course, while others may require an end of course exam or assignment (which may be completed at home) to be submitted to your tutor.
Certain types of qualifications, A-levels and GCSEs for example, do require you to sit an invigilated exam at a registered test centre. You will need to organise the examination yourself, however full details of what you need to do will be included in your study pack.
The details of what sort of exam/assignment (if any) is required for a course will be stated on the course description page, so please check these for full details.
Yes, there are no geographical limits to where you can study.
You just need to be aware that all tutors are based in the UK and work may need to be submitted to them via post, although in most cases e-mail can be used.
Where the course requires that you sit an invigilated exam at a test centre, there are many exam centres outside of the UK. However, we would advise that you check with us before purchasing one of these courses if you want to study from abroad.
All of our courses are accredited and you will receive a certificate upon successful completion of the course.
For more information about this please see the section of the website that details how awarding bodies work and what the different types of qualifications are.
Yes, you can take as many courses as your time allows. But we would recommend that you clearly evaluate how much time you can commit to your courses of study.
The good news is though that if your circumstances change you can always take a break and come back to your studies.
Additionally, discounts are available if you buy more than one course at the same time.
No, we provide everything you need to pass your course.
However, we always advise you to carry out additional reading of your chosen subject to gain a deeper, and broader, understanding of the subject matter. You can do this by buying reference books or researching your subject on the internet.
No you can do these courses at any age. You’re never too young or old to learn.
Once you have chosen your course, you can either purchase the course online which will enrol you, or you can call our helpline on 0800 970 2522 who will sign you up for the course and arrange to have all your learning materials sent to you.
If, after receiving the course, you decide it isn’t the right course for you, you can simply return the goods within 7 days and we will send your money back in full for the majority of courses (excluding postage and packaging) or you can choose another course that you feel would suit your needs and ambitions better.
Our online courses are completed through our online learning system after receiving login and access instructions. You will not receive any course materials through the post. The paper based version is posted out in a binder to your home or place of work and requires completion of a portfolio of work that is submitted to your tutor for marking.