PI901 Event Management and Customer Service Diploma Bundle

Event Management | Customer Service | Level 3 Diploma

Take advantage of this fantastic course bundle offer and save almost £100!

Course Description

Event Management and Customer Service Diploma Bundle

The Event Planning Diploma has been authored and is tutored by the gentleman who organised Madonna and Guy Ritchie's wedding, Ashley Judd and Dario Franchetti and Robbie Williams' 30th Birthday Party!

The conference and event market is a very diverse market, covering everything for small company board meetings, through to private parties to large outdoor events or exhibitions. The conference and event market in the UK alone is estimated by the British Association of Conference Destinations (BACD) at £8 billion in 2007.

There are four main types of events all covered within the Event Planning Diploma:

•    Conferences and Meetings for associations, corporations and the public sector
•    Private Events with catering such as birthday parties, weddings and christenings
•    Outdoor festivals and events such as music festivals or parades
•    Exhibitions – trade exhibitions where suppliers demonstrate and promote their goods.

Destination Management is the name given to companies and their agents who specialise in travel itineraries for clients who require fully exclusive and managed travel, incentive packages and events.  This Destination and Event Planning Diploma works very well for people who may also want to achieve a tourism qualification.

The Customer Service Diploma has been developed to enable those working, or hoping to work, in a customer service role, in any type of organisation or context, to acquire and develop, a level of understanding and skills that will help them to service customer requirements in a professional, effective, and efficient manner.

In this increasingly competitive world there are many organisations, which on the face of it offer potential customers the same products or services, The organisations that understand the importance of customers and how dealing with them in a way that not only meets, but exceeds their expectations are the ones that stand out from the rest, become the successful market leaders and that grow and prosper. The customer service diploma consists of nine modules, each of which relate to a particular aspect of customer service.

Previous Knowledge Required

The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about Event Management and Customer Service and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Support

You will receive the course manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that unlimited support for one year is available for your home study course, so there is no need to struggle or feel isolated during your studies.

Assessment

Completing a series of tutor marked assignments will lead you to the highly acclaimed Level 3 Diploma in Event Management and Customer Service.

Modules

• Event Management
• Module 1: Destination Management
• Module 2: Introduction to the Event Planning Process
• Module 3: The Venue
• Module 4: Catering
• Module 5: Entertainment
• Module 6: Photography and Audio Visual Requirements
• Module 7: Staging the event
• Module 8: Preparing event proposals
• Module 9: Marketing and selling your Event Planning Service
• Module 10: Setting up your business
• Module 11: Preparing your own task lists and action plans
• Customer Service
• Module 1: Understanding customer service
• Module 2: Knowing the customer service rules
• Module 3: Making customer service personal
• Module 4: Improving the customer relationship
• Module 5: Monitoring and solving customer service problems
• Module 6: Processing customer service complaints
• Module 7: Working with others to improve customer service
• Module 8: Promoting continuous improvement in customer service
• Module 9: Developing customer service skills

Awarding Body

At the end of this course successful learners will receive a Level 3 NCFE certificate of achievement.

That means that it is independently accredited at a level of learning equivalent to Level 3 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland. Accreditation by NCFE is a guarantee of quality.

It means that this learning programme has been scrutinised and approved by an independent panel of experienced educational professionals and is quality audited biannually by NCFE. NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

For more information about Awarding Bodies click here