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Course Description
The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the key areas that can improve the services you offer and show how these can benefit your business.
Our aim is to provide you with the best deal available, therefore registration fee, certification fee and full tutor support is included in the course price for you.
Previous Knowledge Required
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about effective customer care and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.
Support
You will have your own dedicated tutor who will guide you through your course work and answer any questions you may have. Additionally our Help Desk will provide you with any practical advice by email or phone.
Assessment
The certificate is gained by successfully completing a series of assessments together with an end of course multi-choice questionnaire.
Modules
- Module 1: Recognising Customers
- Module 2: The Importance of Exceptional Customer Care
- Module 3: Customer Care and Service Principles
- Module 4: Providing Information, Advice, Products and Services to Customers
- Module 5: Responding to Special Requests
- Module 6: Customer Service and Legislation
- Module 7: Dealing with Customer Complaints
- Module 8: Helping Customers with Particular Needs
Awarding Body
At the end of this course successful learners will receive a Level 2 NCFE certificate of achievement. That means that it is independently accredited at a level of learning equivalent to Level 2 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland.
Accreditation by NCFE is a guarantee of quality. It means that this learning programme has been scrutinised and approved by an independent panel of experienced educational professionals and is quality audited biannually by NCFE.
NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.
