SH206 Customer Service Excellence

Customer Service Excellence

This programme is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. It is especially relevant for people working or planning to work in a service environment and who have responsibility for improving service standards. No prior knowledge is required.

Course Description

Customer Service Excellence

The objectives of the course are to understand excellent service and why it is important, define service excellence, identify what customers want, devise a plan for service excellence, deliver a service excellence project, monitor and assess the effectiveness of the plan and maintain service excellence in your organisation.

Previous Knowledge Required

No previous knowledge is required to complete this course.

Support

You will receive the course manual, assignments and study guide plus tutor support by mail and email.

Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.

This course is supplied and delivered by our partner organisation - Kendal Publishing.

Assessment

This course is assessed through a series of tutor marked assignments. No attendance at an exams centre is required.

Modules

• What is Customer Service Excellence?
• Why is Service Excellence Important?
• What Do Customers Want?
• How to Plan for Service Excellence
• How to Deliver Service Excellence
• How to Monitor Service Excellence
• How to Maintain Service Excellence

Awarding Organisation

At the end of this course successful learners will be awarded a certificate of achievement by NCFE. This course has been accredited under NCFE IIQ Licence by Kendal Publishing Limited which has been approved as an NCFE Investing in Quality (IIQ) centre to give formal recognition to our courses. We have designed our training courses specifically to meet the needs of learners who prefer to study from home. The course measurable learning outcomes have been benchmarked at Level 3 (using Ofqual's Qualification and Credit Framework (QCF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.

For more information about Awarding Organisations click here