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Course Description
The objectives of the course are to understand excellent service and why it is important, define service excellence, identify what customers want, devise a plan for service excellence, deliver a service excellence project, monitor and assess the effectiveness of the plan and maintain service excellence in your organisation.
Previous Knowledge Required
No previous knowledge is required to complete this course.
Support
You will receive the course manual, assignments and study guide plus tutor support by mail and email.
Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.
Assessment
This course is assessed through a series of tutor marked assignments. No attendance at an exams centre is required.
Modules
- What is Customer Service Excellence?
- Why is Service Excellence Important?
- What Do Customers Want?
- How to Plan for Service Excellence
- How to Deliver Service Excellence
- How to Monitor Service Excellence
- How to Maintain Service Excellence
Awarding Body
NCFE is recognised as an awarding body by The Qualifications and Curriculum Authority (QCA) in England, the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland, and the Qualifications, Curriculum and Assessment Authority.
