PI312 Customer Service Diploma

Customer Service Diploma NCFE - Customer Service Training Courses UK

This Customer Service Diploma has been designed for individuals in full or part-time employment who regularly deal with customers and want to offer improved levels of customer service.

Course Description

Customer Service Diploma

This Home Learning programme has been developed to enable those working, or hoping to work, in a customer service role, in any type of organisation or context, to acquire and develop, a level of understanding and skills that will help them to service customer requirements in a professional, effective, and efficient manner.

In this increasingly competitive world there are many organisations, which on the face of it offer potential customers the same products or services, The organisations that understand the importance of customers and how dealing with them in a way that not only meets, but exceeds their expectations are the ones that stand out from the rest, become the successful market leaders and that grow and prosper.

Exceptional customer service does not just happen; it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation working together as a team. It requires staff to be trained to understand the principles and practices involved and to be equipped with the knowledge and skills to deliver it.

Delivering effective customer service is essential to the success of all organisations whether they be in the private, public or not for profit sectors. This programme has been designed to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work.

The programme consists of nine modules, each of which relate to a particular aspect of customer service.

Our aim is to provide you with the best deal available, therefore registration fee, certification fee and full tutor support is included in the course price for you.

Previous Knowledge Required

The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about the study of Customer Service and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Support

You will receive the course manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.

Assessment

Theoretical information is provided throughout the course, followed by a series of activity questions that are to be completed and marked by your personal tutor.

Modules

• Module 1: Understanding customer service
• Module 2: Knowing the customer service rules
• Module 3: Making customer service personal
• Module 4: Improving the customer relationship
• Module 5: Monitoring and solving customer service problems
• Module 6: Processing customer service complaints
• Module 7: Working with others to improve customer service
• Module 8: Promoting continuous improvement in customer service
• Module 9: Developing customer service skills

Awarding Body

At the end of this course successful learners will receive a Level 3 NCFE certificate of achievement. That means that it is independently accredited at a level of learning equivalent to Level 3 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland.

Accreditation by NCFE is a guarantee of quality. It means that this learning programme has been scrutinised and approved by an independent panel of experienced educational professionals and is quality audited biannually by NCFE.

NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

What our students say:

"The service has been excellent right from the initial registration.  Response to the two assignments was very prompt and most informative.  Very happy and would like to complete the course hopefully before the suggested date."

R Pilkington, Worcester - Customer Service Diploma

For more information about Awarding Bodies click here