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Learning at Work (LAW) Day is an annual awareness campaign organised by the Campaign for Learning Other news articles
Dementia Awareness Week 19 – 25 May 2013
Adult Learners Week 18 – 24 May 2013
NCC Raise Money for Acquired Brain Injury Week
Mental Health Awareness Week
Course Description
Customer Service Diploma This Home Learning programme has been developed to enable those working, or hoping to work, in a customer service role, in any type of organisation or context, to acquire and develop, a level of understanding and skills that will help them to service customer requirements in a professional, effective, and efficient manner. In this increasingly competitive world there are many organisations, which on the face of it offer potential customers the same products or services, The organisations that understand the importance of customers and how dealing with them in a way that not only meets, but exceeds their expectations are the ones that stand out from the rest, become the successful market leaders and that grow and prosper. Exceptional customer service does not just happen; it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation working together as a team. It requires staff to be trained to understand the principles and practices involved and to be equipped with the knowledge and skills to deliver it. Delivering effective customer service is essential to the success of all organisations whether they be in the private, public or not for profit sectors. This programme has been designed to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work. The programme consists of nine modules, each of which relate to a particular aspect of customer service. Our aim is to provide you with the best deal available, therefore registration fee, certification fee and full tutor support is included in the course price for you.
Previous Knowledge Required
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about the study of Customer Service and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.
Support
You will receive the course manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.
Assessment
Theoretical information is provided throughout the course, followed by a series of activity questions that are to be completed and marked by your personal tutor.
Modules
- Module 1: Understanding customer service
- Module 2: Knowing the customer service rules
- Module 3: Making customer service personal
- Module 4: Improving the customer relationship
- Module 5: Monitoring and solving customer service problems
- Module 6: Processing customer service complaints
- Module 7: Working with others to improve customer service
- Module 8: Promoting continuous improvement in customer service
- Module 9: Developing customer service skills
Awarding Organisation
This course has been accredited under NCFE IIQ Licence by NCC Resources Limited which has been approved as an NCFE Investing in Quality (IIQ) centre to give formal recognition to courses. At the end of this course successful learners will be awarded a certificate of achievement by NCFE. The training courses have been designed specifically to meet the needs of learners who prefer to study from home. The course measurable learning outcomes have been benchmarked at Level 3 (using Ofqual's Qualification and Credit Framework (QCF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.
For more information about Awarding Organisations click here
