SH200 Credit Control and Debt Management

Credit Control and Debt Management

This programme is designed for people who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.

Course Description

The NCFE Level 3 Credit Control and Debt Management course describes the methods of controlling credit, investigates methods of credit checking, examines the use of the course and debt management agencies in recovering debt and describes how to collect debt by letter and telephone.

Our aim is to provide you with the best deal available, therefore registration fee, certification fee and full tutor support is included in the course price for you.

Previous Knowledge Required

The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about debt management and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Support

You will be provided with comprehensive materials designed to provide you with everything required to complete your course of study. You will have your own dedicated tutor who will guide you through your course work and answer any questions you may have. Additionally our Help Desk will provide you with any practical advice by email or phone.

This course is supplied and delivered by our partner organisation - Kendal Publishing.

Assessment

Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

Modules

• Unit 1 – Credit Control
• Credit
• Is my customer credit worthy?
• Credit control routines
• Debt recovery through the courts
• Statutory demands, Insolvency and Bankruptcy
• VAT and Tax relief for Bad debts
• Unit 2 – Debt Management Agencies
• Credit checking agencies
• Factoring companies
• Specialist Legal Services
• The Courts
• Debt Collection Agents
• Unit 3 – Communication
• Telephone Communication
• Written Communication
• How to deal with customer responses

Awarding Body

NCFE is recognised as an awarding body by The Qualifications and Curriculum Authority (QCA) in England, the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland, and the Qualifications, Curriculum and Assessment Authority.

For more information about Awarding Bodies click here