SH014  Customer Service Excellence

Course Description 

Reliable and customer-friendly service creates competitive advantage, by showing customers that you are willing to go the extra mile to keep them happy and provide them with the best service possible. Customers are now much more demanding, and require the full package when buying a product or service – customer service excellence being the introduction of any purchasing process.

Develop your skills in customer service and learn what it takes to gain and maintain customer satisfaction.

The Customer Service Excellence course is ideal for individuals with previous customer service experience who would like to further develop their skills.

The course content can be applied to occupations across a range of service-related industries and is perfect for providing people with the knowledge necessary in delivering customer satisfaction to the highest level.

Our aim is to provide you with the best deal available, therefore registration fee, certification fee and full tutor support is included in the course price for you.

Previous Knowledge Required

The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about customer service excellence and would like to take part in a highly rewarding home study course.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration, with full tutor support.

Support

You will be provided with comprehensive materials designed to provide you with everything required to complete your course of study. You will have your own dedicated tutor who will guide you through your course work and answer any questions you may have. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.

Assessment

The ASET certificate is gained by successfully completing a series of tutor marked assignments.

Course Content

Awarding Body

ASET is a national Awarding Body recognised by the Department for Education and Skills and by the Qualifications and Curriculum Authority in Britain. It has been accrediting vocational learning for more than 50 years and now works with more than 200 providers in the UK and internationally.

For more information about Awarding Bodies click here