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Course Description
Consideration of the customer is the single most important aspect of operating a successful business. The Customer Service material serves as an invaluable tool for learners who work in a customer focused environment. These learning materials will support individuals to demonstrate the correct procedures for presenting the organisation positively, developing customer relationships, resolving customer service problems and supporting customer service improvements.
Previous Knowledge Required
No previous knowledge is required.
Support
The learning resources are considered to be self study guides and therefore no certificate will be issued or awarded by NCC. Should you require Assessor/ Tutor support please contact the student support team to discuss further on 0800 970 2522 or email enquiries@ncchomelearning.co.uk
Assessment
The learning resources are considered to be self study guides and therefore no certificate will be issued or awarded by NCC.
Awarding Body
City & Guilds, Edexcel, EDI, IMI, OCR.
However this material contains no certification and is underpinning knowledge for its subject only. This material is recommended as additional reading to compliment our range of certificated courses within this subject area.
