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Course Description
Conflict is unfortunately an ever increasing subject both personally and at work. However with the right guidance and techniques you can overcome and avoid conflict in most situations that you could be unwillingly faced with. On the Conflict Management Course, you will learn effective techniques for dealing successfully with anger and hostility.
This programme is designed for people who wish to gain an understanding of principles and practice of Conflict Management. The programme will offer you the skills necessary to mediate and negotiate when faced with conflict and to understand situations from which anger and confrontation can arise. Upon completion of the Conflict Management course, students will have adopted the knowledge to demonstrate five conflict handling styles, demonstrate mediation techniques, understand basic concepts of conflict management and to adopt good listening techniques, to name but a few of the objectives covered in the Conflict Management course.
Our aim is to provide you with the best deal available, therefore registration fee, certification fee and full tutor support is included in the course price for you.
Previous Knowledge Required
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about conflict management and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration, with full tutor support.
Support
You will receive the course manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.
Assessment
The certificate is gained by successfully completing a series of assignments together with an end of course multi-choice questionnaire.
Modules
- Module A:
- Unit 1 - Conflict and anger
- Understand the sources and nature of conflict
- Consider different conflict-handling styles
- Learn to understand and deal with anger
- Unit 2 - Listening skills
- Understand the ideal listening process
- Deal with prejudices which may damage your ability to listen
- Beware of traps for listeners
- Module B:
- Unit 3 - Negotiation
- Understand the nature of establishment-community conflicts
- See how these groups approach conflict situations
- Understand the ‘joint problem solving’ approach
- Learn good negotiating practice
- Consider strategies for rescuing difficult situations
- Unit 4 - Mediation
- Understand the meaning and nature of mediation
- Know when mediation is useful
- Understand the phases of the mediation process
- Deal with problems that can arise during this process
- Know what qualities you need to develop to be an effective mediator
- Module C:
- Unit 5 - Crisis mediation
- Understand the problem of re-entry
- Look at causes of power imbalances in negotiation
- Learn to deal with these power imbalances
- Understand the importance of establishing a good working
- Deal with the need for mediation in crisis situations
- Unit 6 - Practical Conflict Management Techniques
- Practical exercises for developing conflict management skills including:
- Anger management
- Listening Skills
- Negotiation
- Joint Problem Solving
- Role Plays
- Adopting good practice
- Things to avoid
Awarding Body
NCFE is recognised as an awarding body by The Qualifications and Curriculum Authority (QCA) in England, the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland, and the Qualifications, Curriculum and Assessment Authority.
