- Sales Skills
Course Description
The course is suited to anyone working in or planning to work in a business environment and who wishes to gain a recognised qualification. Assessments are based upon practical implementation of business concepts in the workplace or for those not currently employed in business a case study assessment route is available.
Previous Knowledge Required
No previous knowledge is required.
Support
You will be provided with comprehensive materials designed to provide you with everything required to complete your course of study. You will have your own dedicated tutor who will guide you through your course work and answer any questions you may have. Additionally our Help Desk will provide you with any practical advice by email or phone.
Assessment
This course is assessed through a series of tutor marked assignments. No attendance at an exams centre is required.
Modules
- Reviewing and Improving Business Practices
- Customer Care in Practice
- Customer Service Excellence
Awarding Body
The qualifications are offered through ABC Awards, which is a leading UK awarding body with a national network of approved centres.
ABC Awards is one of the largest vocational awarding bodies in the United Kingdom with an established reputation for quality and customer service. ABC Awards was formally established in 1998 and was one of the first vocational awarding bodies to be approved by the Qualifications and Curriculum Authority (QCA) for inclusion in the National Qualifications Framework.
Center: Study House
For more information about Awarding Bodies click here
Download Information
The following are documents that are available to download for this course:
Business Practices - Customer Services
